Staff Shuttle Coordinator

TIME FRAME: THIS IS A SHORT TERM, SEASONAL POSITION.

April 20 to May 05, 2026

Hiring decisions will take place through March and early April. Thank you for your patience during the review process.

*Valid driver's license required*

POSITION SUMMARY:

The Staff Shuttle Coordinator plays a critical role in managing transportation logistics for festival staff, ensuring smooth and efficient movement. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced outdoor festival environment.

ESSENTIAL FUNCTIONS:

Manage all staff transportation logistics, serving as both coordinator and dispatcher. Attendance is required at the production meeting scheduled for the week of the Festival. You will be notified of the exact date, time, and location of this meeting. Additionally, you will receive your festival credentials and other pertinent information.

• Confirm that all staff shuttle vehicles have been ordered and secured. Verify proper placement of all necessary decals, signage, and wayfinding materials for shuttle stops, pickup locations, and vehicle identification.
• Review and approve shuttle route maps and schedule displays for distribution to staff.
• Oversee shuttle driver teams and support staff, creating and managing work schedules to ensure adequate coverage during all operational hours.
• Manage time clock systems for shuttle staff, ensuring accurate recording of hours worked and compliance.
• Conduct brief training sessions for new shuttle drivers on routes, safety protocols, and customer service standards.
• Serve as primary dispatcher for all staff shuttle operations, coordinating vehicle movements, routes, and schedules to ensure timely transportation of festival personnel.
• Monitor shuttle operations in real-time and adjust routing as needed to meet changing demands throughout the event.
• Maintain constant communication with festival operations command, security teams, and department heads regarding transportation needs and issues.
• Respond quickly to transportation emergencies or changes in operational requirements.
• Provide regular status updates to festival management on shuttle operations and any challenges encountered.
• Report any and all accidents, incidents, and situations pertaining to the vehicles, passengers, and yourself to the Safety Team.
• Ensure drivers inspect their assigned vehicles daily for any damage. Damage inspection forms will be provided for this. Drivers will be provided with accident procedures and an accident report. Please follow the accident procedures immediately following any incident.
• Performs other work-related duties as assigned.
• Must maintain confidentiality regarding sensitive issues.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

Good driving record, valid driver’s license. Experience in driving a large passenger van. Good verbal communication skills are necessary. Ability to interact with public and large diverse staff. Communicate effectively via two-way radio.

Since 1970, the New Orleans Jazz & Heritage Festival presented by Shell has annually celebrated the unique culture and heritage of New Orleans and Louisiana, alongside unforgettable special guest performances by the musical icons of our era and performances by nationally and internationally renowned artists. Jazz Fest features one of the world’s most diverse music festival lineups with over 650 bands on fourteen stages performing virtually every style of music plus an extensive food fair, hundreds of artisans, second line parades and much more. Spread out over two long weekends in late April and early May, Jazz Fest takes place at the New Orleans Fair Grounds Race Track, located just minutes from the French Quarter.
Apply to be part of the Jazz Fest Team that annually welcomes almost 500,000 people to the Festival. Happy Jazz Fest!

Pay: $18.00 / hour

Job Type: fulltime, parttime

Education: No education required

Work location: On-site