Qureos Mentor

Newlin Disability

Job Responsibilities:Answer and manage a high volume of inbound calls in a timely, professional, and courteous mannerServe as the first point of contact for current clients, Disability Determination Services, and Social Security Field OfficesAssist clients during the pre-hearing stages of their claimProvide general case status updates and clearly explain next steps in the Social Security disability processAccurately document all calls, updates, and client communicationsGather, update, and verify client information, including medical treatment, medications, work history, and ongoing work activityIdentify complex or escalated issues and route them to the appropriate team lead or supervisorEnsure strict confidentiality of client information and compliance with SSA regulations and firm policiesDeliver consistent, high-quality customer service with empathy, professionalism, and attention to detailQualifications:Strong verbal communication and active listening skillsAbility to manage high call volumes while maintaining accuracy and professionalismHigh level of organization and attention to detail in documentationCustomer-service oriented with the ability to demonstrate empathy and patienceBasic computer proficiency and ability to navigate case management systemsAbility to work independently and as part of a team in a fast-paced environmentFamiliarity with Social Security Disability processes (SSA, DDS, Field Offices)Pay: From $15.00 per hourWork Location: In person

Inbound Call Specialist

Join Newlin Disability and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Newlin Disability

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Inbound Call Specialist