Inbound Call Specialist

Job Responsibilities:

Answer and manage a high volume of inbound calls in a timely, professional, and courteous manner

Serve as the first point of contact for current clients, Disability Determination Services, and Social Security Field Offices

Assist clients during the pre-hearing stages of their claim

Provide general case status updates and clearly explain next steps in the Social Security disability process

Accurately document all calls, updates, and client communications

Gather, update, and verify client information, including medical treatment, medications, work history, and ongoing work activity

Identify complex or escalated issues and route them to the appropriate team lead or supervisor

Ensure strict confidentiality of client information and compliance with SSA regulations and firm policies

Deliver consistent, high-quality customer service with empathy, professionalism, and attention to detail

Qualifications:

Strong verbal communication and active listening skills

Ability to manage high call volumes while maintaining accuracy and professionalism

High level of organization and attention to detail in documentation

Customer-service oriented with the ability to demonstrate empathy and patience

Basic computer proficiency and ability to navigate case management systems

Ability to work independently and as part of a team in a fast-paced environment

Familiarity with Social Security Disability processes (SSA, DDS, Field Offices)

Pay: From $15.00 per hour

Work Location: In person