Qureos Mentor

NEXGN TECHNOLOGIES

Job Summary:We are seeking a Call Center Representative with excellent English communication skills (speaking, listening, and writing) and a strong foundation in Windows desktop support. The ideal candidate will handle customer calls, emails, and chat support with professionalism while also providing first-level technical support for Windows desktop-related issues.Key Responsibilities:<ul><li>Handle inbound and outbound calls with clarity, confidence, and professionalism.</li><li>Respond to customer inquiries via phone, email, and chat in fluent English.</li><li>Listen actively to customer concerns, provide accurate information, and resolve issues effectively.</li><li>Document all customer interactions in the CRM/ticketing system with proper grammar and clarity.</li><li>Provide first-level troubleshooting for Windows desktop issues, including:</li><li>User login problems</li><li>Software/application errors</li><li>Printer and peripheral setup</li><li>Network connectivity issues (basic troubleshooting)</li><li>Email and MS Office-related support</li><li>Escalate complex technical issues to higher-level support teams as needed.</li><li>Follow company communication protocols and maintain a high standard of customer service.</li><li>Meet performance metrics including response time, resolution time, and customer satisfaction scores.</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent English communication skills (speaking, listening, and writing).</li><li>Strong ability to comprehend and respond in neutral/accent-free English.</li><li>Good knowledge of Windows desktop support including installation, troubleshooting, and user support.</li><li>Familiarity with common tools such as MS Office, Outlook, and basic networking.</li><li>Ability to type and document customer issues accurately in English.</li><li>Strong problem-solving, multitasking, and time management skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Minimum Education: Bachelor&rsquo;s degree or Diploma in IT/Computer Science (preferred).</li><li>Experience:</li><li>Minimum 1&ndash;2 years in a customer service/call center environment.</li><li>Experience in IT helpdesk or Windows desktop support is a strong plus.</li></ul>Preferred Skills:<ul><li>Knowledge of remote desktop support tools (e.g., TeamViewer, AnyDesk, RDP).</li><li>Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow).</li><li>Basic understanding of Active Directory, user account management, and ITIL processes.</li></ul>Work Conditions:<ul><li>Location: Rawalpindi, Khanna Pul</li><li>Shifts: Night shift (according to USA time)</li><li>Employment Type: Full-time</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthWork Location: In person

Call Center Representative (English Communication + Desktop Support)

Join NEXGN TECHNOLOGIES and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NEXGN TECHNOLOGIES

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Call Center Representative (English Communication + Desktop Support)