Urwah Admin

Next Gen Technologies Pvt Ltd

We are seeking a dynamic and experienced Call Center Trainer to join our team and lead the training efforts for our US-based projects. The ideal candidate will have hands-on experience in coaching customer service representatives, designing training modules, and driving performance improvement in a fast-paced call center environment.Key Responsibilities:<ul><li>Conduct onboarding and soft skills training for new hires.</li><li>Deliver product/process training for US-based voice campaigns like Medicare, Auto and home improvement</li><li>Design and update training materials, scripts, and SOPs based on business requirements.</li><li>Monitor trainee progress through assessments, call audits, and feedback sessions.</li><li>Provide one-on-one coaching and remedial training as needed.</li><li>Collaborate with Operations and Quality teams to identify skill gaps and recommend improvements.</li><li>Track training effectiveness through KPIs, feedback, and performance metrics.</li><li>Stay updated with US customer service trends and compliance requirements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a call center trainer for a US voice campaigns.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong understanding of customer service, call handling, and soft skills best practices.</li><li>Flexibility to work in night shift.</li></ul>Preferred Skills:<ul><li>Experience in training for sales/support/technical campaigns (US market).</li><li>Certification in training, coaching, or instructional design is a plus.</li><li>Apply now: https://forms.gle/eu3cqa97LStvhNLy7</li></ul>Why Join Us?<ul><li>Competitive salary and benefits.</li><li>Opportunity to work with an international team.</li><li>Professional growth and learning environment.</li><li>Dynamic and inclusive work culture.</li><li>Bi-annual increments</li><li>EOBI</li><li>Performance based bonuses</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthWork Location: In person

We are hiring trainer

Join Next Gen Technologies Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Next Gen Technologies Pvt Ltd

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We are hiring trainer