We are hiring trainer

We are seeking a dynamic and experienced Call Center Trainer to join our team and lead the training efforts for our US-based projects. The ideal candidate will have hands-on experience in coaching customer service representatives, designing training modules, and driving performance improvement in a fast-paced call center environment.

Key Responsibilities:

• Conduct onboarding and soft skills training for new hires.
• Deliver product/process training for US-based voice campaigns like Medicare, Auto and home improvement
• Design and update training materials, scripts, and SOPs based on business requirements.
• Monitor trainee progress through assessments, call audits, and feedback sessions.
• Provide one-on-one coaching and remedial training as needed.
• Collaborate with Operations and Quality teams to identify skill gaps and recommend improvements.
• Track training effectiveness through KPIs, feedback, and performance metrics.
• Stay updated with US customer service trends and compliance requirements.

Requirements:

• Proven experience (2+ years) as a call center trainer for a US voice campaigns.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer service, call handling, and soft skills best practices.
• Flexibility to work in night shift.

Preferred Skills:

• Experience in training for sales/support/technical campaigns (US market).
• Certification in training, coaching, or instructional design is a plus.
• Apply now: https://forms.gle/eu3cqa97LStvhNLy7

Why Join Us?

• Competitive salary and benefits.
• Opportunity to work with an international team.
• Professional growth and learning environment.
• Dynamic and inclusive work culture.
• Bi-annual increments
• EOBI
• Performance based bonuses

Job Type: Full-time

Pay: Rs75,000.00 - Rs80,000.00 per month

Work Location: In person