Trainer (Call center)

Job Description:
We are looking for an experienced Call Center Trainer to join our team for ACA (Affordable Care Act) and Medicare campaigns. The ideal candidate should have at least 1 year of relevant experience and strong knowledge of US healthcare campaigns. You will be responsible for training new hires, improving agent performance, and ensuring quality standards are met.

Responsibilities:

• Conduct training sessions for new and existing agents on ACA & Medicare campaigns
• Develop training materials, scripts, and call handling techniques
• Monitor agent performance and provide coaching/feedback
• Ensure compliance with campaign requirements and policies
• Conduct mock calls, role-plays, and assessments
• Identify training needs and improve team productivity
• Coordinate with QA and Operations teams for performance improvement

Requirements:

• Minimum 1 year of experience as a trainer in a call center (ACA/Medicare preferred)
• Strong communication and presentation skills
• Good understanding of US healthcare campaigns
• Ability to handle a team and improve performance

Contact:
WhatsApp: +92 334 4305255

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Trainer: 1 year (Required)

Work Location: In person