Qureos Mentor

Nibav Lifts

Job Description:<ul><li>Audit, analyze, report, recommend, implement, and monitor preventive and corrective actions to ensure quality assurance standards are met.</li><li>Monitor and analyze customer support trends.</li><li>Understand various departmental processes and track and record their KPIs.</li><li>Create criteria for agent performance measurement (QA scorecard).</li><li>Assess agent performance over time.</li><li>Compile and analyze statistical data, including KPIs.</li><li>Identify strategies to improve internal processes.</li><li>Draft and implement quality assurance policies and procedures.</li><li>Provide coaching and feedback to improve performance.</li><li>Demonstrate strong verbal communication skills.</li><li>Exhibit empathy and emotional intelligence.</li><li>Stay goal-oriented and aligned with the company&rsquo;s mission and vision.</li></ul>Skills Required:<ul><li>Quality control certification (added advantage).</li><li>Excellent attention to detail.</li><li>Strong verbal and written communication skills.</li><li>Data analysis and statistical aptitude.</li><li>Good interpersonal skills.</li><li>Experience in call auditing and call monitoring.</li><li>Proficient in MS Office.</li><li>Good presentation skills.</li></ul>Job Type: Full-timeBenefits:<ul><li>Provident Fund</li></ul>Language:<ul><li>Malayalam (Preferred)</li><li>Hindi (Preferred)</li><li>Gujarati (Preferred)</li><li>Assamese (Preferred)</li></ul>Work Location: In person

Quality Analyst - Call audit

Join Nibav Lifts and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nibav Lifts

ABOUT_COMPANY

Quality Analyst - Call audit