Urwah Admin

NMC Healthcare

<div>
 
 NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.
 
 
 
 
 
 
 
 
 NMC&rsquo;s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 This role will oversee all aspects of business operations, including sales, project management, supply chain, technical service, and client relationship management. The position requires strong leadership, market knowledge, and the ability to manage cross-functional teams to achieve business objectives while maintaining compliance with UAE healthcare and regulatory standards.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
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 Develop and execute strategic business plans to achieve growth and profitability targets.
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 Lead and manage sales, operations, and technical support teams to ensure seamless delivery of solutions.
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 Build and maintain strong relationships with government health authorities, hospitals, labs, and private sector clients.
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 Drive business development initiatives by identifying new opportunities in healthcare.
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 Ensure compliance with UAE Ministry of Health, DHA/DOH/MOH and international healthcare regulations.
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 Manage P&amp;L, budgeting, and financial performance of the division.
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 Implement supply chain and logistics strategies aligned with corporate objectives.
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 Lead negotiations with vendors, suppliers, and international partners.
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 Monitor market trends, competitor activities, and emerging technologies to guide business strategy.
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 Ensure quality assurance and after-sales service excellence for all products and solutions.
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 Lead cross-functional collaboration with procurement, logistics, and regulatory teams.
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 Drive continuous improvement and innovation in service delivery and operations
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 Build, mentor, and retain high-performing teams with a culture of accountability and performance.
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 </ul>
 
 
 
 
 
 Education and Certification:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Biomedical Engineering, Healthcare Management, or related field (Master&rsquo;s degree preferred).
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 Professional certifications in Healthcare Management, Supply Chain, or Project Management (e.g., PMP, CIPS, CPIM) are an advantage.
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 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 
 
 
 <ul>
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 In-depth understanding of ecosystem, medical devices, and laboratory solutions market.
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 Strong knowledge of understanding of supply chain, logistics, and project management processes.
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 Financial acumen with ability to manage budgets, forecasts, and P&amp;L.
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 Excellent leadership, communication, and interpersonal skills.
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 Strong problem-solving and project management capabilities.
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 Ability to manage cross-functional teams across multi-site healthcare operations.
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 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
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 Minimum 12+ years of experience in healthcare operations, with at least 7 years in a senior leadership role.
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 Experience managing diagnostic laboratories services in hospital or multi-facility healthcare settings is essential.
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 Prior experience in UAE or GCC healthcare systems is highly preferred.
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 Experience working in JCI-accredited or internationally recognized healthcare organizations is advantageous.
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 </ul>
 
 
</div>

General Manager

<div>
 
 NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.
 
 
 
 
 
 
 
 
 NMC&rsquo;s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 The Facilities Operations &amp; Maintenance Lead is responsible for ensuring the efficient, safe, and compliant management of all non-clinical facility functions. This includes oversight of building and grounds maintenance, preventive and corrective upkeep of non-clinical machinery and office equipment, and delivery of essential support services such as cleaning, catering, security, utilities, accommodation, space management, and waste disposal. The role manages contractors and service providers, ensuring adherence to contractual terms, service standards, regulatory requirements, and cost-effectiveness.
 
 
 
 
 
 The position also leads procurement and contract management for non-clinical services, overseeing purchasing, installations, renovations, and cyclical replacements of equipment and furniture. Additionally, it plays a key role in planning and executing facility-related projects, including space utilization, new premises assessment, and change initiatives, while minimizing operational disruption.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Facilities Operations &amp; Maintenance
 
 
 <ul>
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 Oversee building and grounds maintenance, including planned preventive maintenance (PPM) of non-clinical machinery and office equipment.
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 Ensure effective delivery of services including cleaning, catering, vending, security, utilities, accommodation, space management, and waste management.
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 Supervise and coordinate contractor activities, ensuring adherence to quality standards, regulatory compliance, and safety requirements.
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 Verify completion of agreed work by staff or contractors, addressing deficiencies promptly.
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 Respond effectively to emergencies or urgent facility-related issues.
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 Manage and plan essential central services such as reception, maintenance, mail, cleaning, catering, waste disposal, and recycling.
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 </ul>
 
 
 Procurement &amp; Contract Management
 
 
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 Lead non-clinical procurement and contract management activities, ensuring compliance with budgetary controls and regulatory requirements.
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 Serve as the primary liaison for outsourced companies and contractors.
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 Ensure all contracts are valid, current, and compliant with EHS Sector Regulator Authority (DOH) requirements.
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 Oversee purchasing, installation, renovations, and cyclical replacements of furniture, equipment, and supplies.
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 Calculate and compare costs for goods and services to maximize value for money.
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 </ul>
 
 
 Project &amp; Space Management
 
 
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 Lead assigned facility-related projects, ensuring delivery within budget, scope, and timelines.
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 Plan optimal allocation and utilization of space and resources for new premises or reorganization of current facilities.
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 Assess availability and suitability of options for new premises in line with organizational strategy.
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 Manage and implement change initiatives to minimize disruption to operations.
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 </ul>
 
 
 People Management
 
 
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 Coordinate and lead multiple teams across facility management functions.
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 Maintain office staff through effective recruitment, selection, orientation, and training.
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 Drive performance management through coaching, counseling, and performance appraisals.
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 Foster a culture of continuous improvement, accountability, and high service standards.
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 </ul>
 
 
 Governance, Health, Safety &amp; Security, Quality &amp; Reporting
 
 
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 Represent the Facilities function in meetings and cross-functional forums.
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 Prepare, maintain, and present reports on facility activities and performance metrics.
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 Apply performance management techniques to monitor service levels and implement improvements.
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 Ensure compliance with organizational policies, safety regulations, and DOH requirements.
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 Investigate complaints, incidents, or other events, and report findings as per organizational processes.
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 Participate actively in peer reviews and annual appraisals.
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 Maintain professional and technical knowledge through training, workshops, and networking.
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 Adhere to Environment Health and Safety Management System, Occupational Health &amp; Safety Guidelines, and Infection Control Guidelines.
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 Understand and comply with emergency preparedness, fire safety, and code policies/plans.
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 </ul>
 
 
 Accreditation &amp; Compliance
 
 
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 Ensure facilities services support compliance with JCIA, CARF, DOH, and EHS standards.
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 Prepare and maintain documentation, policies, and records required for accreditation and regulatory inspections.
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 Actively participate in internal and external audits for facilities, safety, and non-clinical operations.
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 Collaborate with Quality and Clinical teams to align facility operations with patient safety and infection control standards.
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 Lead and support readiness initiatives for inspections and audits, ensuring timely corrective action.
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 Monitor and evaluate service contracts to uphold accreditation and quality standards.
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 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 
 Essential:
 
 Bachelor&rsquo;s degree in Facilities Management, Engineering, Business Administration, or related field.
 </li>
 <li>
 
 Preferred:
 
 Master&rsquo;s degree in Facilities Management, Engineering, Business Administration, or related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 
 Essential:
 
 Minimum 3 years of relevant experience.
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 Preferred:
 
 Minimum 5 years of relevant experience.
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 </ul>
 
 
 
 
 
 Certification and Licensure:
 
 
 <ul>
 <li>
 
 Essential:
 
 Certified Facility Manager (CFM).
 </li>
 <li>
 
 Preferred:
 
 Facilities Management Professional (FMP) or Sustainability Facility Professional (SFP) &ndash; IFMA.
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 </ul>
 
 
</div>

Facility Manager

<div>
 
 NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.
 
 
 
 
 
 NMC&rsquo;s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 To support the Funder Relations team in managing the relationships with insurance companies and third-party payers, ensuring efficient communication, documentation handling, and resolution of operational and reimbursement issues in accordance with NMC policies and UAE health regulations
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Assist in coordinating communication between NMC and insurance/corporate companies/funders regarding contract, contract terms, facility empanelment addition, deletion, NMC bank accounts, doctor profile, new service addition and price revision etc.,
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 Support the resolution of claim rejections, short payments, and pre-authorization issues by liaising with internal stakeholders and payers.
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 Support the resolution of price revision updates by liaising with internal stakeholders (IT) and payers.
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 Maintain up-to-date records of funder correspondence, contract registers, and key account documentation.
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 Monitor funder response times and escalate delays to the Funder Relations Manager.
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 Help track funder performance indicators (e.g., claim acceptance, turnaround time, denial rates).
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 Schedule and coordinate meetings between NMC management and funder representatives.
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 Prepare reports and summaries related to funder activity and performance for review by senior management.
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 Collaborate with revenue cycle, billing, coding, and clinical teams to resolve funder-related issues impacting revenue realization.
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 Ensure compliance with DHA/DOH regulations regarding insurance and third-party administration.
 </li>
 </ul>
 
 
 
 
 
 Education and Certification:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Healthcare Administration, Business, Finance, or related field.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills:
 
 
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in payer relations, healthcare revenue cycle, or managed care within a hospital or multi-facility provider.
 </li>
 <li>
 Solid understanding of UAE healthcare insurance landscape
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 Working knowledge of claims processes, CPT/ICD coding, denial management, and reimbursement policies.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 Experience with hospital information systems (HIS), claims platforms, or EMR software is a plus.
 </li>
 </ul>
 
 
 
</div>

Senior Officer - Funder Relations

Join NMC Healthcare and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NMC Healthcare

ABOUT_COMPANY

General Manager

Facility Manager

Senior Officer - Funder Relations