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Northern Waste, LLC

Northern Waste is seeking an entry- to mid-level Customer Service Dispatch Representative to join our dispatch-focused customer support team. In this fast-paced and energetic role, you will serve as a vital link between customers, drivers, and operational teams&mdash;ensuring efficient scheduling, accurate dispatching, and clear communication.We&rsquo;re looking for a detail‑oriented, highly organized individual who thrives in a dynamic operational environment. Northern Waste provides waste removal and recycling services across Anchorage, Eagle River, Chugiak, Birchwood, and Peters Creek.This is a full-time, year-round, office position.Key Responsibilities<ul><li>Act as the primary liaison between customer support and dispatch operations to ensure smooth communication and delivery of best‑in‑class service.</li><li>Learn and effectively navigate proprietary operational and dispatch software, including:</li></ul>New customer setupPayment processingService schedulingAccount updatesWork order audits<ul><li>Coordinate and dispatch waste and recycling services using routing systems and GPS to optimize daily routes and schedules.</li><li>Maintain detailed dispatch and service logs to support analysis and continuous improvement efforts.</li><li>Provide customer support via phone, email, online messaging platforms, and interactions to resolve account questions, disputes, and service inquiries.</li><li>Complete accurate work order audits within 24 business hours of service completion and apply applicable charges.</li><li>Develop a working knowledge of disposal guidelines, service requirements, and local regulations.</li><li>Communicate directly with the Dispatch Supervisor and drivers regarding work order needs, issues, and operational updates.</li><li>Assist with quality control efforts to support service accuracy and operational efficiency.</li></ul>Skills &amp; Requirements<ul><li>Reliable, self‑motivated, and able to work independently.</li><li>Strong multitasking abilities in a fast‑paced, dispatch‑driven environment.</li><li>Excellent interpersonal and communication skills with a professional demeanor.</li><li>Strong problem‑solving skills and a solution-focused mindset.</li><li>Proficiency in Microsoft Office applications.</li><li>Fast learner with exceptional organizational skills and attention to detail.</li><li>Ability to sit at a desk and work at a computer for extended periods.</li><li>Team‑oriented with the ability to collaborate across departments.</li></ul>Additional ConsiderationTransportation dispatch experience is highly valued.Pay: From $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Dispatch Representative – Waste Removal & Recycling Services

Join Northern Waste, LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Northern Waste, LLC

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Customer Service Dispatch Representative – Waste Removal & Recycling Services