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Obizworks-Offshore Business Consultants

Mandatory Requirements:<ul><li>Minimum 3 - 5 years of experience working for an MSP (Managed Service Provider</li><li>RMM Proficiency: Deep experience with platforms like ConnectWise, NinjaOne, N-able, or Kaseya.</li><li>Backup Mastery: Hands-on management of Veeam, Datto, or Acronis in a multi-tenant environment.</li><li>SLA Discipline: Proven track record of meeting strict response and resolution times (SLAs).</li></ul>Job SummaryWe are seeking an experienced MSP Systems Engineer to manage and optimize complex client environments. This is an infrastructure-heavy role focusing on server stability, virtualization, and proactive management. You will be responsible for maintaining 99.9% uptime for our clients while operating strictly within an SLA-driven model.Key Technical Responsibilities<ul><li>Server &amp; Identity: Build, migrate, and maintain Windows Server (2016-2022) environments and Active Directory (Group Policy, DNS/DHCP, Azure AD integration).</li><li>Virtualization: Manage and troubleshoot Hyper-V and VMware ESXi/vCenter clusters, including resource allocation and performance tuning.</li><li>Proactive Management: Utilize RMM tools to automate patching, monitor system health, and deploy software across multiple client sites.</li><li>Data Protection: Oversee MSP-centric backup solutions (Veeam, Datto, SIRIS); perform regular test restores and ensure disaster recovery readiness.</li><li>Escalation Support: Act as a Tier 2/3 escalation point for complex infrastructure issues that cannot be resolved by the front-line help desk.</li></ul>Operational Requirements<ul><li>Strict adherence to Service Level Agreements (SLAs) and detailed time-tracking.</li><li>Participation in a high-performing team using a PSA (Professional Services Automation) tool like Autotask or ConnectWise Manage.</li></ul>Communication Skills: Excellent English Communication is a must.Timings: 6pm- 3am / full time onsiteLocation: Bahria Town Phase 7. Job Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>5years: 3 years (Required)</li></ul>Language:<ul><li>Excellent English communication (Required)</li></ul>Work Location: In person

Senior NOC Engineer / MSP Systems Engineer (Level 2/3)

Title: Associate Implementation EngineerQualification: Bachelor in CS/IT or related fieldExperience: 1+ years IT support / systems administration experienceCore Experience:<ul><li>Solid hands-on experience with Windows Server and core associated technologies (ADDS, DNS, DHCP).</li><li>Skilled with firewalls, switches, access points; hardware troubleshooting for peripherals &amp; servers</li><li>Basic experience with Microsoft 365 &amp; virtualization platforms</li><li>Proficient in RMM tools: ConnectWise, Kaseya, N-able</li><li>Solid English communication for client interaction &amp; documentation</li></ul>Bonus Points:<ul><li>Prior experience working in a multi-client or healthcare support environment.</li><li>Experience with RMM and PSA tools such as ConnectWise, Datto, or N-able.</li><li>Certifications such as CompTIA (Network+, Security+) or Microsoft Fundamentals (AZ-900, MS-900).</li></ul>Salary: 120k - 150k ( Depends on skills &amp; Experience )Timings: 6pm - 3am PST ( Full time, onsite job )Location: Bahria Town phase 7 Rawalpindi<ul><li>Performance Expectations </li><li>Complete deployments and migrations on time with minimal client disruption.</li><li>Produce documentation that meets MSP standards and ensures seamless support handovers.</li><li>Actively build expertise in enterprise technologies and achieve positive client satisfaction scores.</li><li>Meet or exceed SLA response and resolution times for project-related tickets.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Associate Implementation Engineer

Job Title : IT SpecialistQualification: BS Computer Science ( IT ) or a related field.Experience : 1-3 Years of progressive experience in IT roles, with significant exposure to networking, servers, and cybersecurity.Core Skill : Excellent English Communication Skill written and verbal, and interpersonal skills.Timings: 5 pm to 2am / Full time / Onsite Salary : 180,000 - 200,000 per month with other perks &amp; benefits.( negotiable )Location: Bahria Town phase 7 Rawalpindi IslamabadKey Responsibilities:Comprehensive Monitoring: You will be the first responder for alerts from the Remote Monitoring and Management (RMM) platform and various security tools. This includes monitoring endpoint health, patch status, and alerts from antivirus, EDR (Endpoint Detection and Response), or SIEM (Security Information and Event Management) systems. Network &amp; Firewall Management: You will have hands-on access to network firewalls. Responsibilities include implementing, modifying, and troubleshooting firewall rules, configuring VPN tunnels, managing access control lists (ACLs), and ensuring the firewall policy aligns with security requirements.Backup &amp; Disaster Recovery (BDR) Management: You will manage the entire backup lifecycle using solutions like Veeam and dedicated BDR appliances. This includes configuring and monitoring both file-level and image-level backups, performing data restores, managing the health and capacity of BDR appliances and backup media, and testing to ensure business continuity.Incident Management &amp; Escalation: You will own the incident lifecycle: creating detailed tickets, documenting every troubleshooting and implementation step, and escalating complex issues to senior engineers with clear, concise notes.Server Troubleshooting &amp; Implementation: Your duties involve diagnosing and resolving issues on both Windows and Linux servers. This includes managing Active Directory, troubleshooting application errors, analyzing logs, and handling service failures. You will also be responsible for implementing new servers, such as deploying virtual machines from templates or applying standard configurations.Platforms &amp; Tools: RMM Systems: Experience in at least one major RMM platform (e.g., ConnectWise Automate, Datto RMM, Kaseya).Backup &amp; Recovery Software: Proven experience with Backup &amp; Replication and familiarity with managing BDR appliances.Security Software: Experience with SIEM, EDR, vulnerability scanners, and centralized antivirus consoles.Ticketing Systems: Experience with platforms like Autotask, ServiceNow or Jira etc. is a plus , Knowledge and experience of other Technical Skills:Server Administration: Strong knowledge of Windows Server (Active Directory, GPO) and Linux (command line, basic shell scripting).Networking &amp; Firewall: Solid understanding of TCP/IP, routing, and direct experience configuring business-grade firewalls (e.g., Cisco, Palo Alto, Fortinet, UDM, WatchGuard, SonicWall, etc.).Data Protection: Deep understanding of backup methodologies (file-level vs. image-level), recovery scenarios, and concepts like RPO/RTO.Certifications (Recommended): CompTIA Network+ &amp; Security+Cisco CCNA o Microsoft or Linux certifications (e.g., AZ-104, RHCSA)Excellent analytical, problem solving, and troubleshooting skills.Proficiency is required in modern IT infrastructure technologies for this position.Ability to work independently and collaboratively in a fast-paced environment. High level of integrity and commitment to data security and confidentiality.Job Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthWork Location: In person

IT Specialist

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Obizworks-Offshore Business Consultants

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Senior NOC Engineer / MSP Systems Engineer (Level 2/3)

Associate Implementation Engineer

IT Specialist