Qureos Mentor

Octopus Outsourcing

<div>
 
 
 Job Summary:
 
 
 
 We are looking for an experienced English Instructor to deliver language training to professionals in a customer service environment. The ideal candidate will help call center agents improve their Spanish proficiency, focusing on customer service communication, soft skills, and business etiquette. The instructor will be responsible for creating a dynamic, engaging, and practical learning experience for participants.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Teach English language
 
 to customer service agents through online and/or in-person sessions.
 </li>
 <li>
 Develop customized
 
 curriculum
 
 focusing on
 
 English for customer service
 
 , including role-play scenarios and industry-specific vocabulary.
 </li>
 <li>
 Assess
 
 language proficiency
 
 of agents and provide individualized feedback for improvement.
 </li>
 <li>
 Conduct group sessions,
 
 individual coaching
 
 , and monitor student progress through tests and evaluations.
 </li>
 <li>
 Work with the
 
 Training and Development
 
 team to align training sessions with customer service requirements.
 </li>
 <li>
 Adapt teaching materials and approaches to different learning styles and professional needs.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Native or
 
 near-native proficiency in English
 
 (B2+ ) (C1)
 </li>
 <li>
 
 Experience
 
 in delivering English development courses to students, Minimum 2 years.
 </li>
 <li>
 Ability to design and implement
 
 language assessments
 
 and track learner progress.
 </li>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 </ul>
 
 
</div>

English Language Instructor

Join Octopus Outsourcing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Octopus Outsourcing

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English Language Instructor