Customer Care Agent (Chat/Voice)

Job description

Company Description

Octopus Outsourcing is a leading provider of exceptional business process outsourcing solutions, headquartered in Alexandria, Egypt. Our innovative approach and commitment to excellence help us deliver outstanding services to clients worldwide. With state-of-the-art facilities and a talented team, we bridge gaps and connect continents through seamless communication. At Octopus Outsourcing, we prioritize growth and continuous improvement to stay ahead in a competitive industry.

Role Description

This is a full-time, on-site role for a Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will handle customer inquiries and provide efficient, professional support to ensure customer satisfaction. Responsibilities include addressing customer concerns, resolving issues, and maintaining a positive customer experience through effective communication. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Experience
• Strong skills in maintaining Customer Satisfaction and fostering positive relationships
• Excellent communication and interpersonal skills to handle customer interactions effectively
• Problem-solving abilities and attention to detail
• Previous experience in a customer service or call center role is beneficial
• B1 at least in English
• Bachelor's degree is a must

Job Types: Permanent, New grad

Pay: E£8,000.00 - E£14,000.00 per month

Application Question(s):

• Are you flexible with rotational shifts and days off? (24/7)
• Are you ready to start immediately?

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Cairo (Preferred)

Work Location: In person