Qureos Mentor

Odeabank

<div>
 
 
 
 CX Assistant Manager
 
 
 
 
 
 
 
 
 We are looking for an Odealist to create value together!
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by learning, growing, and creating value.
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 
 
 
 
 
 &bull;
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 
 
 &bull;
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 
 
 &bull;
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 
 
 &bull;
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 
 
 &bull;
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Min 4+ years of experience in customer experience role
 </li>
 <li>
 Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
 </li>
 <li>
 Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
 </li>
 <li>
 Familiarity with customer experience technologies and tools
 </li>
 <li>
 Experience in data analysis, quantitive and qualitive research methodologies.
 </li>
 <li>
 Solution oriented, analytical thinking and research skills
 </li>
 <li>
 Strong leadership and project management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong command of written and verbal English
 </li>
 </ul>
 
 
 
 
 
 Job Descriptions:
 
 
 
 
 
 <ul>
 <li>
 Play an active role in creating CX-driven company culture by diffusing CX strategy, customer experience measurements, insights and objectives within the organization.
 </li>
 <li>
 Design customer journeys end-to-end with journey maps, identify pain points and bring innovative improvement suggestions in line with product strategy and CX roadmap
 </li>
 <li>
 Conduct qualitative and quantitative researches to understand customers&rsquo; needs.
 </li>
 <li>
 Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
 </li>
 <li>
 Coordinate stakeholders to solve root cause problems and improve experience in touchpoints.
 </li>
 <li>
 Follow industry-international and external, global and national trends and best practices. Create CX benchmark plan to establish a framework for assessing, measuring, and continuously improving our organization's customer experience efforts
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Lead the AI transformation of a leading bank
 </li>
 <li>
 Build and scale impactful AI and advanced analytics solutions
 </li>
 <li>
 Work with senior leaders to shape the organization&rsquo;s data-driven future
 </li>
 <li>
 Be part of a growing AI Center of Excellence
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Private Mixed Health Insurance for you and (if applicable) your spouse and children
 </li>
 <li>
 Corporate Life Insurance
 </li>
 <li>
 Remote Work Support
 </li>
 <li>
 Meal Allowance
 </li>
 <li>
 Birthday Leave
 </li>
 <li>
 Shuttle Service for Head Office Employees
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
</div>

CX Assistant Manager

<div>
 
 
 We are looking for an Odealist to create value together!
 
 
 
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
 
 learning, growing, and creating value.
 
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 
 
 
 What Can You Expect?
 
 
 <ul>
 <li>
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 </li>
 <li>
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 </li>
 <li>
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </li>
 <li>
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 </li>
 <li>
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About the Role
 
 
 <ul>
 <li>
 Analyze, model, and improve end to end business processes across the bank,
 </li>
 <li>
 Identify opportunities where process optimization can significantly boost efficiency, quality, profitability and customer satisfaction,
 </li>
 <li>
 Assess current processes and identify improvement areas,
 </li>
 <li>
 Design &lsquo;to be&rsquo; processes and provide strategic recommendations,
 </li>
 <li>
 Develop action plans to implement recommendations line with external regulations, risk and compliance policies,
 </li>
 <li>
 Ensure compliance with industry standards and best practices in process management,
 </li>
 <li>
 Monitoring of sector developments and opportunities continuously and considering their impact during process management.
 </li>
 </ul>
 
 
 
 
 
 General Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree preferably in Engineering, Mathematics, Statistics, Economics, Business Administration,
 </li>
 <li>
 5 - 6 years of banking experience, preferably Audit, Process Management or Process Improvement experience,
 </li>
 <li>
 Experienced in using SQL language and ARIS process management tool,
 </li>
 <li>
 Good command of MS Office programs especially MS Excel and PowerPoint,
 </li>
 <li>
 Very good command of English both written and spoken,
 </li>
 <li>
 High degree of analytical mind, focus on details, strong business follow-up,
 </li>
 <li>
 Enthusiastic, quick learner, adaptive to changes,
 </li>
 <li>
 Can communicate effectively in teamwork,
 </li>
 <li>
 Follows innovations and adapts quickly to change,
 </li>
 <li>
 A proactive and solution-oriented professional who contributes to the corporate culture.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Private Mixed Health Insurance for you and (if applicable) your spouse and children
 </li>
 <li>
 Corporate Life Insurance
 </li>
 <li>
 Remote Work Support
 </li>
 <li>
 Meal Allowance
 </li>
 <li>
 Birthday Leave
 </li>
 <li>
 Shuttle Service for Head Office Employees
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
 
 
 Detailed information can be found at
 
 Odeabank Personal Data Protection Disclosure Text.
 
 
 
 
 
</div>

Process And Profile Management Senior Specialist / Assistant Manager

<div>
 
 
 We are looking for an Odealist to create value together!
 
 
 
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
 
 learning, growing, and creating value.
 
 
 
 
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 
 
 
 
 
 &bull;
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 
 
 &bull;
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 
 
 &bull;
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 
 
 &bull;
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 
 
 &bull;
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 &bull; Develop and execute marketing communication initiatives aligned with brand and marketing strategies
 
 
 &bull; Plan and manage ATL / BTL campaigns and integrated communication projects, including related digital initiatives
 
 
 &bull; Lead the preparation of creative assets for digital media plans and advertising campaigns
 
 
 &bull; Manage digital content production processes including TikTok content development and influencer marketing collaborations
 
 
 &bull; Coordinate and manage creative, media, and production agencies to ensure high-quality campaign execution
 
 
 &bull; Prepare campaign briefs and communication materials for agencies and internal stakeholders.
 
 
 &bull; Monitor competitor branding and communication activities, identifying insights and improvement opportunities
 
 
 &bull; Manage campaign reporting, analysis, budgeting, forecasting, and performance tracking with a data-driven approach
 
 
 &bull; Collaborate with internal stakeholders such as Business Units, Digital Marketing, Retail Banking, and Legal to ensure effective campaign execution
 
 
 &bull; Proficient in effectively using performance and analytics tools (e.g., Meta Business, Adjust, Google Analytics)
 
 
 
 
 
 
 
 
 
 
 
 
 General Qualifications:
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Communications, Marketing, Advertising, or a related field
 
 
 &bull; Minimum 7 years of experience in marketing and corporate communications within banking, finance, e-commerce, FMCG, or technology sectors
 
 
 &bull; Experience in delivering integrated marketing communication campaigns and developing impactful and innovative advertising
 
 
 &bull; Strong knowledge of digital marketing, digital media planning, and campaign management
 
 
 &bull; In-depth knowledge of ATL &amp; BTL and digital communication processes including production and post-production, with the ability to understand their role within integrated campaigns
 
 
 &bull; Excellent communication, branding, presentation, and stakeholder management skills
 
 
 &bull; Analytical and data-driven mindset with strong organizational and problem-solving skills
 
 
 &bull; Experience in agency management and cross-functional collaboration
 
 
 &bull; Fluent in English
 
 
 &bull; Proficiency in MS Office applications
 
 
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 
 
 &bull; Private Mixed Health Insurance for you and (if applicable) your spouse and children
 
 
 &bull; Corporate Life Insurance
 
 
 &bull; Remote Work Support
 
 
 &bull; Meal Allowance
 
 
 &bull; Birthday Leave
 
 
 &bull; Transportation Allowance
 
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 
 &bull; Innovative business model focused on investment and technology
 
 
 &bull; Odealist teams shaping not only today but also the future
 
 
 &bull; Corporate discount agreements with O'Deal
 
 
 &bull; Social events, clubs, and employee communities
 
 
 &bull; Special occasion celebrations
 
 
 &bull; Recognition and reward mechanisms that regularly highlight achievements
 
 
 &bull; Well-being seminars
 
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
 
 
</div>

Corporate Communications and Marketing Assistant Manager

<div>
 
 
 Payment Systems Assistant Manager
 
 
 
 
 
 
 
 We are looking for an Odealist to create value together!
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by learning, growing, and creating value.
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 
 
 &bull;
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 
 
 &bull;
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 
 
 &bull;
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 
 
 &bull;
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 
 
 &bull;
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a strategic and results-oriented Assistant Manager to join our Payment Systems team. This role plays a key part in shaping and growing our credit and debit card business, focusing on product vision, customer experience, and business impact.
 
 
 
 
 
 
 General Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master&rsquo;s Degree from a university in Business Administration, Engineering or related fields
 </li>
 <li>
 7 - 10 years experiences in payment systems, product/portfolio management, marketing, product development in banks. Credit/debit card knowledge is must.
 </li>
 <li>
 Care deeply about user experience and passionate about problem solving,
 </li>
 <li>
 Strong reporting and analytical thinking skills
 </li>
 <li>
 Efficient time management, planning and project prioritization skills
 </li>
 <li>
 Strong interpersonal skills and able to work in a team environment
 </li>
 <li>
 Advanced level of MS Office programs
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibility
 
 
 
 
 
 <ul>
 <li>
 Take ownership of credit and debit card products across their full lifecycle, from design and positioning to performance tracking.
 </li>
 <li>
 Develop and execute strategies to drive customer acquisition, activation, spending, and retention.
 </li>
 <li>
 Monitor market trends and competitor activities to identify growth opportunities and define differentiation points.
 </li>
 <li>
 Collaborate with internal teams (marketing, CRM, analytics, legal) to build customer-centric journeys and campaigns.
 </li>
 <li>
 Coordinate with IT and vendors to implement card features and digital enhancements aligned with product strategy.
 </li>
 <li>
 Support digitalization initiatives such as card-on-file, mobile wallet integrations, and instant card issuance.
 </li>
 <li>
 Work closely with card schemes (Visa, Mastercard) to leverage new capabilities and partnership opportunities.
 </li>
 <li>
 Analyze product and campaign performance, translate insights into actionable improvements.
 </li>
 <li>
 Ensure compliance with local regulations while designing seamless and innovative customer experiences.
 </li>
 <li>
 Contribute to the strategic roadmap of the Payment Systems division, aligning card initiatives with broader banking goals.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Private Mixed Health Insurance for you and (if applicable) your spouse and children
 </li>
 <li>
 Corporate Life Insurance
 </li>
 <li>
 Remote Work Support
 </li>
 <li>
 Meal Allowance
 </li>
 <li>
 Birthday Leave
 </li>
 <li>
 Shuttle Service for Head Office Employees
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
</div>

Payment Systems Assistant Manager

Join Odeabank and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Odeabank

About Company

CX Assistant Manager

Process And Profile Management Senior Specialist / Assistant Manager

Corporate Communications and Marketing Assistant Manager

Payment Systems Assistant Manager