Qureos Mentor

OIA Global

<div><div>OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in footwear, fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd. 
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Summary: Director of Materials Management</div>

A member of the OIA Supply Chain Management division&rsquo;s leadership team, the Director of Materials Management is responsible for leading a key segment/product offering within OIA Global&rsquo;s Supply Chain Management business. Core accountabilities for this individual include driving segment financial performance and growth in line with company objectives, ideating and executing internal and client-facing strategic initiatives for the existing book of business, ensuring the delivery of world-class, continuously improving customer service, and developing new innovative capabilities to support OIA&rsquo;s current and future client base.

A key aspect of this role will be its external-facing responsibilities. The Director will engage frequently with customers as the most senior point of contact for this business segment to understand their objectives and needs before designing and leading internal initiatives and improvements aimed at delivering value in line with those goals. Additionally, the Director will manage a portfolio of international suppliers (with a heavy concentration in the Asia Pacific region), understanding their processes and capabilities and leveraging OIA&rsquo;s global teams to drive advancement in line with business objectives.

A successful Director will also partner with international operations teams to ensure best-in-class execution of client objectives, facilitating scalable segment growth and delivery of a value proposition built around customer service, risk mitigation, and rapid issue resolution for multinational clients. 
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Supervisory Responsibilities:</div>
<ul>
<li>Direct reporting oversight over 1-2 FTEs and matrixed/dotted line leadership responsibilities for domestic and international operations teams engaged in supporting the business segment.</li></ul> 
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Duties and Responsibilities:</div>
<ul>
<li>Partner with the OIA and SCM leadership to build and execute the multi-year strategic growth plan for a key segment of OIA SCM&rsquo;s business.</li>
<li>Plan and manage portfolio of ongoing projects aimed at unlocking new value for client and vendor partners while tracking outcomes and instilling accountability across key functional teams.</li>
<li>Serve as primary point of contact for major client for all matters involving this business segment, engaging with that client both virtually and in-person to accelerate and ensure OIA&rsquo;s delivery against that client&rsquo;s strategic objectives.</li>
<li>Manage key client relationships across a variety of departments, locations, and job levels, consistently highlighting and demonstrating the value that OIA contributes to client objectives through this segment/product.</li>
<li>Oversee a portfolio of active programs within key segment of OIA SCM&rsquo;s business, driving financial performance and annual growth in line with leadership and ownership targets.</li>
<li>Strengthen the business segment&rsquo;s delivery of a value proposition built around customer service, risk mitigation, and rapid issue resolution, establishing a culture and supporting metrics in line with these goals.</li>
<li>Lead a team through the completion and submission of responses to RFQs to win new programs within this business segment.</li>
<li>Manage a broad portfolio of supplier and OEM partners, building strong relationships and mutual initiatives geared toward supporting achievement of client goals.</li>
<li>Partner with operations to score and drive improvements within the supply base in line with OIA and client objectives, particularly in the areas of quality and performance.</li>
<li>Develop internal, supplier-facing, and client-facing KPIs focused on customer service, innovation, and growth as the senior leader of the business segment.</li>
<li>Contribute to the creation of KPIs within OIA&rsquo;s global operations organization, supporting improvements in execution and scalability.</li>
<li>Identify new opportunities to improve the core business, preparing and leading the execution of project plans to achieve desired value creation and innovation for OIA and its partners.</li>
<li>Assess gaps within current operations supporting the execution of this business, collaborating closely with domestic and Asia-based leadership to deliver world-class execution across the segment/product.</li>
<li>Collaborate with technical experts in the various materials sourced by OIA to support quality improvement and assurance activities.</li>
<li>Contribute to the implementation of OIA SCM&rsquo;s new ERP platform, helping to maximize the value that the system and its new capabilities bring to OIA&rsquo;s clients.</li>
<li>Scrutinize monthly financials, recognizing and highlighting notable trends and providing actionable feedback to segment leadership.</li>
<li>Prepare and participate in the presentation of monthly business reviews with Global Executive team and internal management, providing insight into the business that translates into improvement actions.</li>
<li>Analyze underlying business performance to identify opportunities for operational improvement.</li>
<li>Assist internal teams in efforts to refine inefficient processes, improving customer service levels and facilitating future growth.</li>
<li>Engage in the creation and presentation of content for the Board of Directors and global executive team as needed.</li></ul> 
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<div>
Required Skills and Abilities:</div>
<div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div> 
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<ul>
<li>Exceptional communication skills, both written and verbal</li>
<li>Strong organizational and time management skills with the ability to manage multiple priorities/deadlines simultaneously</li>
<li>Strong analysis skills and the ability to translate data into strategic initiatives
</li><li>Advanced interpersonal skills, particularly in client-facing environments</li>
<li>Capable of preparing and leading professional presentations</li>
<li>Comfort with structured problem-solving and an ability to design solutions to at-times generally defined opportunities</li>
<li>Proficient in Microsoft applications, specifically PowerPoint and Excel</li>
<li>Developed understanding of financial statements and financial modeling capabilities</li>
<li>Knowledge of PowerBI and SQL are a plus</li>
<li>Team-based attitude and approach</li></ul> 
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<div>
Education and Experience:</div>
<ul>
<li>Bachelor&rsquo;s degree from a four-year college/university OR at least 10 years related experience and/or training in a business leadership role</li>
<li>At least 10 years of experience in supply chain operations and/or business leadership</li>
<li>A minimum of 10 years experience in client or vendor-facing responsibilities</li>
<li>Proven track record of leading the end-to-end execution of high-priority projects or initiatives</li>
<li>Experience in the footwear and/or apparel industries, with knowledge of raw material inputs/sourcing and Asia-based supply chains a necessity</li></ul> 
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<div>
Physical Requirements:</div>
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer</li>
<li>Frequent local travel</li>
<li>Occasional regional and international travel</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul> 


OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.</div></div>

Career Opportunities: Director of Materials Management (4132)

Career Opportunities: Client Relations Specialist (4159) We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.Duties and Responsibilities:<ul><li>Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA</li><li>Virtually manage a defined portfolio of accounts to maintain and grow the business.</li><li>Track account activity to identify churn risks and work proactively to eliminate these risks.</li><li>Penetrate current customer accounts for potential cross-sell opportunities.</li><li>Win back "Lost Clients" within the region</li><li>Win "New Logos" within the region for clients with a maximum revenue of $50,000 PA.</li><li>Work with Centralized pricing team on developing new clients from the spot market.</li><li>Develop customers of our existing customer base.</li><li>Focus on development & growth within our key strength markets, services & trade lanes.</li><li>Productivity results - virtual meetings, phone calls, presentations, and proposals - to be recorded in the company CRM (HubSpot).</li><li>Meet KPI's as outlined by HOS, such as call numbers, GP growth, volume growth.</li></ul>Required Skills and Abilities:<ul><li>Must be able to communicate effectively and persuasively.</li><li>Excellent oral and written communication skills.</li><li>Excellent listening and negotiation skills.</li><li>Multiple languages an advantage</li><li>Ability to multi-task and work independently.</li><li>High level of attention to detail.</li><li>Positive attitude and ability to overcome rejection from sales leads.</li></ul>Education and Experience:<ul><li>Experience in virtual sales or customer service experience an advantage.</li><li>Experience in the freight forwarding or logistics industry is required.</li><li>Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.</li><li>Ability to build rapport and maintain relationships with clients.</li></ul> What We Offer: <ul><li>Competitive remuneration package including a personalised sales incentive plan</li><li>Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.</li><li>Flexibility on location and office alignment, depending on personal circumstances</li><li>Training and development</li><li>Friendly, fun and relaxed culture</li><li>Access to OIA University 1000's of courses for personal and professional development</li><li>Milestone recognition and participation various employee recognition competitions</li><li>Opportunities for career development and advancement.</li></ul>

Career Opportunities: Client Relations Specialist (4159)

Career Opportunities: 4PL Operations Excellence Specialist (4154) Requisition ID4154-Posted -Operations- Job Location (country) (1) - Job Location (region) (1) OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd. Summary: 4PL Operational Excellence Specialist The 4PL Operational Excellence Specialist will be responsible for overseeing the efficient execution of operational processes related to booking and documentation in alignment with the service requirements of our 4PL customers. The primary responsibilities of this role will be solutions orientated to analyse root causes of issues, ensuring cost are minimised and service levels are not disrupted. Communication is key, both with the customer and 4PL Management. Supervisory Responsibilities: <ul><li>None</li></ul> Duties and Responsibilities: <ul> <li>Operations and Processes <ul> <li>Maintain an oversight over the entire operational workflow, focusing on adherence to established procedures and report any deviations.</li> <li>Handle exceptions that arise during the operational process with diligence and efficiency.</li> <li>Coordinate the receipt of tenders and monitor planned pickups.</li> <li>Identify root causes of operational issues and implement corrective actions.</li> <li>Prepare for and lead Daily Direction Setting calls (DDS) with the customer and third party stakeholders.</li> <li>Take charge of carrier meetings to discuss operational matters and drive improvements.</li> <li>Manage extra costs associated with operations to ensure customer is informed and audit trail is maintained.</li> <li>Effectively manage and control costs associated with operations to maintain profitability and competitiveness.</li> <li>ASN Creation & TMS Atlas Optimisation.</li> <li>Key User: TMS Atlas.</li> </ul> </li> <li>Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO.</li> <li>Customer Service <ul> <li>Create a culture of operational excellence in the way you provide customer service and perform your daily tasks.</li> <li>Be professional in your communication/relationship building with all stakeholders and ensuring optimal customer service.</li> <li>Optimise every opportunity to help the customer and develop business opportunities for OIA Global.</li> <li>Work closely with colleagues and third parties to ensure smooth operations to deadlines.</li> <li>Deliver (alternative) solutions to customers where possible to minimize the impact on the scheduled delivery upon changes to the schedule.</li> </ul> </li> <li>Team Relationships <ul> <li>Assist with onboarding of new staff in the team as required.</li> <li>Assist the Customer Success team to create a culture of operational excellence to achieve high level of customer satisfaction, retention, and business growth.</li> </ul> </li> </ul> Required Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <ul> <li>Excellent interpersonal skills with a high-touch customer service approach.</li> <li>Excellent oral and written communication skills.</li> <li>Project management skills with the ability to handle multiple high-level projects at once.</li> <li>Knowledge of MS Office with emphasis on Excel and Outlook.</li> <li>Detail orientation and strong ability to prioritize in a fast paced environment.</li> <li>Excellent reasoning, negotiation and listening skills.</li> <li>Ability to function autonomously and use good judgment in a diverse, global environment.</li> <li>Ability to adapt to changing environments and maintain positive relationships with a variety of people and customers in a cross cultural environment.</li> </ul> Education and Experience: <ul> <li>Previous experience with customer service and analysis experience in the logistics industry.</li> <li>Previous experience with operations and/or account management experience in the international supply chain, logistics, and transportation projects.</li> </ul> Physical Requirements: <ul> <li>Prolonged periods of sitting at a desk and working on a computer.</li> <li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> </ul> OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

Career Opportunities: 4PL Operations Excellence Specialist (4154)

Career Opportunities: 4PL Operations Excellence Specialist (4153) Requisition ID4153-Posted -Operations- Job Location (country) (1) - Job Location (region) (1)OIA Globalprovides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.Summary: 4PL Operational Excellence SpecialistThe 4PL Operational Excellence Specialist will be responsible for overseeing the efficient execution of operational processes related to booking and documentation in alignment with the service requirements of our 4PL customers.The primary responsibilities of this role will be solutions orientated to analyse root causes of issues, ensuring cost are minimised and service levels are not disrupted. Communication is key, both with the customer and 4PL Management.Supervisory Responsibilities:<ul><li>None</li></ul>Duties and Responsibilities:<ul><li>Operations and Processes<ul><li>Maintain an oversight over the entire operational workflow, focusing on adherence to established procedures and report any deviations.</li><li>Handle exceptions that arise during the operational process with diligence and efficiency.</li><li>Coordinate the receipt of tenders and monitor planned pickups.</li><li>Identify root causes of operational issues and implement corrective actions.</li><li>Prepare for and lead Daily Direction Setting calls (DDS) with the customer and third-party stakeholders.</li><li>Take charge of carrier meetings to discuss operational matters and drive improvements.</li><li>Manage extra costs associated with operations to ensure customer is informed and audit trail is maintained.</li><li>Effectively manage and control costs associated with operations to maintain profitability and competitiveness.</li><li>ASN Creation & TMS Atlas Optimisation.</li><li>Key User: TMS Atlas.</li></ul></li><li>Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO.</li><li>Customer Service<ul><li>Create a culture of operational excellence in the way you provide customer service and perform your daily tasks.</li><li>Be professional in your communication/relationship building with all stakeholders and ensuring optimal customer service.</li><li>Optimise every opportunity to help the customer and develop business opportunities for OIA Global.</li><li>Work closely with colleagues and third parties to ensure smooth operations to deadlines.</li><li>Deliver (alternative) solutions to customers where possible to minimize the impact on the scheduled delivery upon changes to the schedule.</li></ul></li><li>Team Relationships<ul><li>Assist with onboarding of new staff in the team as required.</li><li>Assist the Customer Success team to create a culture of operational excellence to achieve high level of customer satisfaction, retention, and business growth.</li></ul></li></ul>Required Skills and Abilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Excellent interpersonal skills with a high-touch customer service approach.</li><li>Excellent oral and written communication skills.</li><li>Project management skills with the ability to handle multiple high-level projects at once.</li><li>Knowledge of MS Office with emphasis on Excel and Outlook.</li><li>Detail orientation and strong ability to prioritize in a fast-paced environment.</li><li>Excellent reasoning, negotiation and listening skills.</li><li>Ability to function autonomously and use good judgment in a diverse, global environment.</li><li>Ability to adapt to changing environments and maintain positive relationships with a variety of people and customers in a cross-cultural environment.</li></ul>Education and Experience:<ul><li>Previous experience with customer service and analysis experience in the logistics industry.</li><li>Previous experience with operations and/or account management experience in the international supply chain, logistics, and transportation projects.</li></ul>Physical Requirements:<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

Career Opportunities: 4PL Operations Excellence Specialist (4153)

Career Opportunities: 4PL Operational Excellence Specialist (4152) Requisition ID4152-Posted -Operations- Job Location (country) (1) - Job Location (region) (1) OIA Globalprovides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd. Summary: 4PL Operational Excellence Specialist The 4PL Operational Excellence Specialist will be responsible for overseeing the efficient execution of operational processes related to booking and documentation in alignment with the service requirements of our 4PL customers. The primary responsibilities of this role will be solutions orientated to analyse root causes of issues, ensuring cost are minimised and service levels are not disrupted. Communication is key, both with the customer and 4PL Management. Supervisory Responsibilities: <ul><li>None</li></ul> Duties and Responsibilities: <ul> <li>Operations and Processes <ul> <li>Maintain an oversight over the entire operational workflow, focusing on adherence to established procedures and report any deviations.</li> <li>Handle exceptions that arise during the operational process with diligence and efficiency.</li> <li>Coordinate the receipt of tenders and monitor planned pickups.</li> <li>Identify root causes of operational issues and implement corrective actions.</li> <li>Prepare for and lead Daily Direction Setting calls (DDS) with the customer and third-party stakeholders.</li> <li>Take charge of carrier meetings to discuss operational matters and drive improvements.</li> <li>Manage extra costs associated with operations to ensure customer is informed and audit trail is maintained.</li> <li>Effectively manage and control costs associated with operations to maintain profitability and competitiveness.</li> <li>ASN Creation & TMS Atlas Optimisation.</li> <li>Key User: TMS Atlas.</li> </ul> </li> <li>Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO.</li> <li>Customer Service <ul> <li>Create a culture of operational excellence in the way you provide customer service and perform your daily tasks.</li> <li>Be professional in your communication/relationship building with all stakeholders and ensuring optimal customer service.</li> <li>Optimise every opportunity to help the customer and develop business opportunities for OIA Global.</li> <li>Work closely with colleagues and third parties to ensure smooth operations to deadlines.</li> <li>Deliver (alternative) solutions to customers where possible to minimize the impact on the scheduled delivery upon changes to the schedule.</li> </ul> </li> <li>Team Relationships <ul> <li>Assist with onboarding of new staff in the team as required.</li> <li>Assist the Customer Success team to create a culture of operational excellence to achieve high level of customer satisfaction, retention, and business growth.</li> </ul> </li> </ul> Required Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <ul> <li>Excellent interpersonal skills with a high-touch customer service approach.</li> <li>Excellent oral and written communication skills.</li> <li>Project management skills with the ability to handle multiple high-level projects at once.</li> <li>Knowledge of MS Office with emphasis on Excel and Outlook.</li> <li>Detail orientation and strong ability to prioritize in a fast-paced environment.</li> <li>Excellent reasoning, negotiation and listening skills.</li> <li>Ability to function autonomously and use good judgment in a diverse, global environment.</li> <li>Ability to adapt to changing environments and maintain positive relationships with a variety of people and customers in a cross-cultural environment.</li> </ul> Education and Experience: <ul> <li>Previous experience with customer service and analysis experience in the logistics industry.</li> <li>Previous experience with operations and/or account management experience in the international supply chain, logistics, and transportation projects.</li> </ul> Physical Requirements: <ul> <li>Prolonged periods of sitting at a desk and working on a computer.</li> <li>The work environment characteristics described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> </ul> OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

Career Opportunities: 4PL Operational Excellence Specialist (4152)