Qureos Mentor

Oman Investment Authority

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 JOB PURPOSE
 
 
 
 To provide professional support to the Manager by assuming full accountability for the operational excellence, financial performance, and strategic development of the Facility Management and Administration department. The role is designed to ensure continuity of leadership and to drive the integration, efficiency, and compliance of all facility-related services, from core building systems to guest hospitality and administrative support.
 
 
 
 KEY RESPONSIBILITY AREAS &amp; DUTIES
 
 
 
 &bull; Act with full authority for the Manager in their absence, providing decisive leadership on strategic, operational, and personnel matters.
 
 
 &bull; Assist the Manager to develop and implement the department's integrated strategic plans, objectives, budgets, and policies in alignment with organizational goals.
 
 
 &bull; Provide direct oversight and professional development for Facility Management team members.
 
 
 &bull; Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure service excellence and continuous improvement.
 
 
 &bull; Provide strategic oversight and ensure the optimal performance, maintenance, and reliability of all critical building systems, including but not limited to: Building Management System (BMS), HVAC &amp; Chiller Plants, Mechanical/Electrical/Plumbing (MEP) services, Fire &amp; Life Safety systems, Power Generation (Generators), Elevators, and specialized systems (e.g., Solar, Lighting Control).
 
 
 &bull; Lead facility condition assessments, space planning, utilization projects, and the lifecycle management of fixed assets.
 
 
 &bull; Guarantee stringent compliance with all health, safety, environmental, and sustainability regulations across all operations and assets.
 
 
 &bull; Oversee core administrative functions including help-desk management, stationery &amp; office supplies, tenant relations, and utility administration.
 
 
 &bull; Lead departmental projects, coordinate inter-departmental initiatives, and manage the portfolio of contracts and service agreements.
 
 
 &bull; Prepare and report on the departmental budget, conducting financial analysis, forecasting, and implementing cost-optimization strategies.
 
 
 &bull; Govern the full vendor management lifecycle: directing procurement processes, negotiating complex contracts, and rigorously monitoring performance against financial and operational targets.
 
 
 &bull; Apply strong business and financial acumen to all decision-making processes, ensuring optimal resource allocation and return on investment.
 
 
 &bull; Oversee the delivery of high-quality hospitality services, including in-house catering, event management, guest arrangements, and visitor reception.
 
 
 &bull; Direct all site support services, including recycling &amp; waste management, pest control, parking management, landscaping, and overarching hygiene &amp; cleanliness standards.
 
 
 &bull; Manage third-party vendor performance for all related services, ensuring value and adherence to contracts.
 
 
 
 Educational Qualifications
 
 
 
 &bull; Bachelor's Degree in Engineering, Facility Management, Business Administration, or a related field.
 
 
 &bull; Mandatory: Professional certification in Facility Management (e.g., FMP, CFM, SFP from IFMA or equivalent).
 
 
 
 Work Experience
 
 
 
 &bull; 8 to 10 years of related work experience
 
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Senior Specialist - Facility Management

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 JOB PURPOSE
 
 
 
 To manage and actively lead OIA's business applications including projects management, technology-business liaison responsibilities, IT quality assurance, and user support management in order to guarantee all applications work efficiently to help in the overall achievement of goals by OIA's business departments.
 
 
 
 
 
 
 ROLES AND RESPONSIBILITIES
 
 
 
 &bull; Contribute to the development of the Business Application Management Departmental strategy as cascaded down from the Information Management directorate&rsquo;s strategy and oversee its implementation throughout the department and its operations, to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across OIA.
 
 
 &bull; Manage the Business Application Management&rsquo;s team of direct and indirect reports through effective recruitment, development, performance management, and succession planning, in order to maximize team performance and achieve departmental objectives.
 
 
 &bull; Manage the Business Application Management department&rsquo;s daily operations by providing expertise, enabling teamwork, and aligning processes, in order to achieve high performance standards and meet established targets.
 
 
 &bull; Manage the development and consolidation of the Business Application Management departmental budget and monitor the department&rsquo;s financial performance versus the budget, to ensure the exercising of financial authority within established limits and the control of sectional budget expenditure.
 
 
 &bull; Manage all the Business Application activities related to the administration and support of all business applications, including administration, maintenance, system upgrade, change management, business requirement analysis, vendor communication, and support to respond to the IT challenges that might arise.
 
 
 &bull; Initiate and lead the communication with external support companies when required to troubleshoot and fix problems/issues related to all systems that escalate and can&rsquo;t be solved internally.
 
 
 &bull; Interface with the Information Management Departments and Directorates on OIA&rsquo;s business requirements/goals to be able to translate them into technical specifications with solution proposals.
 
 
 &bull; Ensure and maintain the maximum availability of all systems across the primary and DR data centers&rsquo; and lead all DR test activities related to the application under his responsibilities as well as managing the deployment of the newly developed/procured systems in the production instance.
 
 
 &bull; Manage testing of new system functionalities and quality assurance of system fixes, enhancements, changes, and implementations to ensure meeting business requirements.
 
 
 &bull; Plan and manage the complete life-cycle of a project engagement including research, design, and operations for any change surrounding the delivery and implementation of Information Technology business application products and services (new/improved system capabilities and related processes, application administration, database, and reporting) and monitor the overall health and satisfaction level with OIA business applications to maintain focus on quality, enhancement, operational efficiency, and customer satisfaction.
 
 
 &bull; Manage user support and troubleshooting, system and process enhancement support and documentation, system maintenance, and user training to improve IT business applications based on users&rsquo; feedback and business requirements and ensure best practices of Business Application Management&rsquo;s department.
 
 
 &bull; Manage and facilitate the development of the Business Application Staff&rsquo;s knowledge, abilities, and skills to fulfill each of their job and role responsibilities more effectively.
 
 
 &bull; Provide timely feedback, guidance, and encouragement to help the team achieves better performance and goals.
 
 
 &bull; Manage the development, communication and implementation of the Business Application Management department&rsquo;s policies and procedures to ensure that all relevant procedural and legislative requirements are clearly communicated and duly fulfilled.
 
 
 &bull; Manage Business Application Management departmental compliance to all relevant health, safety, and quality requirements, in order to guarantee employee safety and legislative compliance.
 
 
 &bull; Manage the Contribution to the identification of opportunities for continuous improvement of systems, processes and practices taking into account &lsquo;leading best practices&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 
 
 
 
 
 
 Educational Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in IT, Computer Networks, Communication Networks, Computer Science or any relevant field
 
 
 &bull; Master&rsquo;s degree is a plus
 
 
 
 
 
 
 Professional Qualifications
 
 
 
 &bull; Microsoft Certified Solutions Expert (MCSE)
 
 
 &bull; SharePoint Administration and Management
 
 
 &bull; SQL Server Administration and Management
 
 
 &bull; Nintex Certification for forms and workflow
 
 
 &bull; Linux OS Administration.
 
 
 &bull; ITIL Foundations
 
 
 &bull; Program Management Professional (PMP)
 
 
 &bull; Project Management Professional (PMP)
 
 
 
 
 
 
 Work Experience
 
 
 
 &bull;11 to 13 years of related work experience
 
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Manager – Business Application Management

Join Oman Investment Authority and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Oman Investment Authority

About Company

Senior Specialist - Facility Management

Manager – Business Application Management