Qureos Mentor

OnIT

<div>Support Analyst 
Onit &ndash; Pune, Maharashtra, India &ndash; Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST) 
About Onit 
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. 
 
Position Summary 
Onit is growing and we are in need of an experienced Lead Support Analyst . The role provides world-class technical support via phone, email and online, for clients utilizing Onit&rsquo;s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner. 
 
Key Responsibilities<ul><li>
Provide front-line and ongoing product and technical support for Onit&rsquo;s products and solutions</li><li>
Develop and maintain expert knowledge on Onit&rsquo;s product suite</li><li>
Educate users on all functions and features of our product line</li><li>
Assist with management of account software subscriptions</li><li>
Own and resolve customer and law firm escalations</li><li>
Provide feedback and suggestions on product features, product performance, alternative solutions and market trends</li><li>
You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction</li><li>
You take responsibility for projects end-to-end, from idea to completion</li><li>
Provide assistance, guidance, and coaching to colleagues where needed</li><li>
Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals</li><li>
Participate effectively as an individual and team contributor within a multifaceted technology environment</li><li>
Support delivery and implementation services as necessary</li><li>
Work on special projects as assigned</li></ul>
Qualifications and Skills<ul><li>
2-4 years of related technical support is preferred (SaaS software preferred)</li><li>
Ability to lead and supervise other team members</li><li>
Demonstrated ability to quickly understand business requirements and expectations</li><li>
Excellent verbal and written communication skills</li><li>
Detail-oriented with strong organizational skills</li><li>
Prior experience working on electronic e-billing or accounting experience</li><li>
Excellent Microsoft Office Suite and general documentation proficiency</li><li>
Ability to multi-task and prioritize across several projects simultaneously</li></ul>
High aptitude and EQ
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Support Analyst

<div>About Onit 
Onit is a leading, global provider of Enterprise Legal Management (ELM) software. Onit is transforming the way corporate legal departments, law firms along with other business functions drive operational and process improvements. Onit helps enterprises scale their legal operations with modern software solutions so Legal can focus on creating a competitive advantage for the business. We are expanding our presence in the public sector and seeking an experienced Account Executive to grow our footprint within the SLED (State, Local, and Education) market. 
Location: Remote 
Position Summary 
The SLED Account Executive will be responsible for driving new client acquisition and revenue growth across state governments, municipalities, and educational institutions. You will focus on promoting Onit's comprehensive suite of solutions, including Enterprise Legal Management (ELM), Contract Lifecycle Management (CLM), and Custom Applications, among others.
 
This is a strategic, full-cycle sales role requiring experience in SLED procurement processes, public sector RFPs, and long-term relationship management. The ideal candidate has a proven track record of selling enterprise SaaS solutions into SLED accounts, understands the complexities of government procurement, and excels at building trust with senior decision-makers. You will collaborate closely with cross-functional teams, including Sales Engineering, Professional Services, Sales Operations, and Strategic Alliances, to support the sales process and deliver comprehensive solutions. A successful Account Executive will consistently meet or exceed new client acquisition and revenue targets, while developing and executing strategies to grow Onit&rsquo;s presence within the assigned territory. 
Responsibilities<ul><li>
Own and manage the full sales cycle within assigned SLED territory from prospecting and discovery through RFP response, negotiations, and close.</li><li>
Develop and execute territory and account-based strategies that align with government buying cycles and budget timelines.</li><li>
Build relationships with key decision-makers, influencers, and procurement stakeholders in state agencies, cities, counties, school districts, and universities.</li><li>
Partner with Pre-Sales Engineers to deliver tailored product demonstrations that highlight the specific benefits of Onit&rsquo;s solutions in the public sector.</li><li>
Respond to and manage SLED RFPs and government contracting requirements, collaborating with legal and compliance teams as needed.</li></ul><ul><li>
Maintain a healthy pipeline with at least 4x quota coverage; consistently meet or exceed quarterly and annual revenue targets.</li><li>
Manage the handoff from signed license agreement to the implementation delivery team and stay connected during the transition to account management.</li><li>
Represent Onit at public sector trade shows, conferences, and networking events to enhance market visibility and lead generation.</li></ul><ul><li>
Collaborate cross-functionally with Marketing, Strategic Alliances, and Professional Services to ensure successful sales execution and client onboarding.</li><li>
Maintain detailed records in Salesforce including pipeline status, forecasts, key contacts, and engagement history.</li><li>
Prepare and present periodic business reviews and account plans to senior leadership.</li></ul>
Qualifications<ul><li>
2+ years of enterprise SaaS sales experience, with at least 1+ year focused on SLED accounts or public sector clients</li><li>
Familiarity with public sector procurement processes, RFPs, government contracting vehicles, and compliance requirements</li><li>
Proven ability to manage long sales cycles and navigate complex bureaucratic environments</li></ul><ul><li>
Highly motivated and disciplined self-starter with excellent oral and written communication skills</li><li>
Demonstrated success in exceeding sales quotas and driving net new business in a defined territory</li><li>
Strong executive presence and ability to communicate effectively with legal, procurement, IT, and C-level stakeholders</li><li>
Experience using Salesforce.com, Outreach, and LinkedIn Sales Navigator</li><li>
Bachelor's degree or equivalent experience</li></ul> 
 
Preferred<ul><li>
Existing relationships with state and local agencies or education institutions</li><li>
Experience selling legal tech, contract management, or workflow automation tools</li><li>
Knowledge of cooperative purchasing agreements or government contracting frameworks (e.g., NASPO, GSA, TX-DIR)</li></ul>
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SLED Account Executive

Join OnIT and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

OnIT

ABOUT_COMPANY

Support Analyst

SLED Account Executive