Urwah Admin

One Imperium

The Operations Supervisor is responsible for overseeing all aspects of facility and fitness operations. This includes supervising the staff, ensuring the delivery of high-quality group fitness programs, and maintaining a safe, engaging, and inclusive environment. The role supports team development, manages teenage fitness programs, and collaborates with departments to achieve community wellness goals and operational excellence.DETAILED ROLES &amp; RESPONSIBILITIES :<ul><li>Supervise and mentor a multidisciplinary team of fitness trainers and front desk staff.</li></ul><ul><li>Conduct regular training and team meetings to maintain service excellence and alignment with fitness program standards.</li></ul><ul><li>Ensure the gym and studio spaces are clean, safe, and well-maintained always.</li></ul><ul><li>Coordinate with maintenance teams for timely repairs and equipment servicing.</li></ul><ul><li>Maintain a flexible schedule to support operations during peak hours, evenings, and weekends.</li></ul><ul><li>Act as the main point of contact for member inquiries and feedback, especially for Arabic-speaking members.</li></ul><ul><li>Foster a friendly and inclusive atmosphere to encourage member satisfaction and retention.</li></ul><ul><li>Support community-building initiatives through events and fitness activities.</li></ul><ul><li>Lead the scheduling and coordination of all group fitness classes, ensuring optimal coverage, instructor availability, and program variety.</li></ul><ul><li>Ensure all studios are fully equipped, prepared, and meet safety and presentation standards prior to each session.</li></ul><ul><li>Oversee class execution and continuously evaluate program effectiveness and participant engagement.</li></ul><ul><li>Design and implement engaging fitness programs for kids and teenagers.</li></ul><ul><li>Ensure kids activities are age-appropriate, goal-oriented, and delivered by qualified instructors.</li></ul><ul><li>Oversee staffing logistics, including onboarding, scheduling, and HR-related matters.</li></ul><ul><li>Manage trainers&rsquo; performance and occupancy reports and prepare the necessary daily, weekly &amp; monthly reports.</li></ul><ul><li>Track instructor attendance and maintain accurate records for part-time staff.</li></ul><ul><li>Coordinate facility-related invoices and purchase orders to ensure operational efficiency.</li></ul><ul><li>Collaborate with the marketing team to support fitness programs and events.</li></ul><ul><li>Participate in community events and internal campaigns that enhance member engagement.</li></ul>Job Type: Full-time

Operation Supervisor - Fitness/Gym

To maximize membership sales and ensure outstanding customer service by promoting the facility&rsquo;s programs, building client relationships, and maintaining operational excellence in alignment with company standards and sales targets.&middot; Greet and assist all clients professionally while providing accurate information about facility programs, procedures, timings, and services.&middot; Promote membership packages and payment plans by conducting facility tours and explaining value-added services to prospective clients.&middot; Build business by identifying potential clients and developing relationships through consistent follow-ups and effective communication.&middot; Maintain existing member relationships by ensuring satisfaction and addressing inquiries, feedback, or concerns promptly.&middot; Professionally manage incoming inquiries via phone, email, social media platforms or in person, resolving issues efficiently and thoroughly.&middot; Handle objections and convert leads by understanding client needs and providing suitable recommendations.&middot; Collect and input data accurately into the system, ensuring timely production of membership cards and reports.&middot; Update and maintain all required daily, weekly, and monthly reports related to sales performance, member activity, and operational feedback in a timely and accurate manner.&middot; Ensure reception and sales areas remain clean, organized, and updated with relevant marketing materials.&middot; Seek and report feedback from members to continuously improve service delivery in line with facility standards and mission.&middot; Provide administrative support as needed to ensure smooth front-desk operations and communication between shifts.&middot; Make welcome calls for new members and expiry reminder calls for existing members.&middot; Ensure adherence to all company and facility policies, SOPs, and quality standards.&middot; Maintain a warm, energetic, and helpful presence, always embodying the values of customer-first service.&middot; Demonstrate adaptability, emotional intelligence, and professionalism when handling complaints or difficult clients.&middot; Support the overall team effort by contributing to collective sales goals, member satisfaction, and operational efficiency.Job Type: Full-time

Female Sales Executive -Arabic&English Speaker

To lead the Sales and Customer Service departments in driving membership growth, delivering a seamless and customer-centric experience, and managing the day-to-day operations of the club. This role ensures efficient facility operations, exceptional service quality, and sustained client satisfaction through strategic leadership, team development, and adherence to safety and operational standards.-Sales :<ul><li>Enhance staff competence through mentorship, process training, and technical support. &bull; Demonstrate commitment to customer service excellence and satisfaction.</li></ul><ul><li>Communicate clearly and professionally in both verbal and written forms.</li></ul><ul><li>Exhibit adaptability, attention to detail, and effective listening skills.</li></ul><ul><li>Work efficiently in high-paced environments with a flexible schedule.</li></ul><ul><li>Maintain a positive, professional attitude and high energy at all times.</li></ul><ul><li>Ensure sales team is knowledgeable about all membership products and offers.</li></ul><ul><li>Develop the team through ongoing training workshops and coaching.</li></ul><ul><li>Supervise and oversee daily sales operations and team performance.</li></ul><ul><li>Analyze sales reports and prepare necessary documentation.</li></ul><ul><li>Delegate tasks within the team effectively to support department goals.</li></ul><ul><li>Ensure adherence to company policies, rules, and operational standards.</li></ul><ul><li>Motivate and guide the sales team to exceed performance expectations.</li></ul><ul><li>Create and manage staff schedules and monthly assessments.</li></ul><ul><li>Track key performance metrics such as conversions and club retention.</li></ul><ul><li>Distribute and review monthly expiry lists and follow-up procedures.</li></ul><ul><li>Communicate promotions clearly across relevant staff and departments.</li></ul><ul><li>Ensure comprehensive staff knowledge of all club programs and equipment.</li></ul><ul><li>Monitor and enforce adherence to legal and company regulations.</li></ul><ul><li>Attend and lead team meetings to align on strategy and performance.</li></ul><ul><li>Promote teamwork and a high-productivity environment.</li></ul><ul><li>Generate and share performance and activity reports with management.</li></ul><ul><li>Identify sales opportunities and create monthly and contingency plans.</li></ul><ul><li>Prepare and deliver reports for operations and marketing teams.</li></ul><ul><li>Maintain high-quality service standards and operational excellence.</li></ul><ul><li>Assist clients by providing facility tours and registration support as needed.</li></ul><ul><li>Monitor and ensure excellence in customer care and service delivery.</li></ul><ul><li>Review and maintain both manual and digital membership records daily.</li></ul><ul><li>Resolve customer issues professionally and promptly.</li></ul><ul><li>Update and maintain accurate member databases, including active and expired.</li></ul><ul><li>Ensure cleanliness and organization of reception areas and information boards.</li></ul><ul><li>Undertake administrative tasks to support facility operations.</li></ul><ul><li>Prepare and submit sales reports on a daily, monthly, and yearly basis.</li><li>Report member suggestions and complaints to relevant management.</li></ul><ul><li>Lead the team to meet and exceed sales targets and budget goals.</li></ul><ul><li>Monitor and evaluate team performance and update assigned reports accordingly.</li></ul>-Customer Service:<ul><li>Supervising receptionists and customer relations staff.</li></ul><ul><li>Resolving customer complaints efficiently and professionally.</li></ul><ul><li>Training the team on service excellence and conflict resolution through weekly meetings. &bull; Following up on feedback through suggestions and adjusting service strategies accordingly.</li></ul>Job Type: Full-time

Female Sales & Customer Service Supervisor - Arabic&English Speaker

The Division Manager will lead the daily operations of a fitness facility in Qatar. The role is responsible for delivering an exceptional member experience, ensuring high operational standards, driving membership growth, managing staff performance, and maintaining alignment with MTM Group&rsquo;s brand and service values.Key ResponsibilitiesOperational Management<ul><li>Oversee all day-to-day operations of the fitness facility, ensuring it runs efficiently, safely, and in accordance with MTM Group protocols.</li><li>Ensure all equipment, amenities, and group fitness areas are maintained to the highest standards of cleanliness and functionality.</li><li>Enforce compliance with health and safety regulations, facility rules, and hygiene protocols.</li><li>Implement and oversee standard operating procedures (SOPs) across all departments.</li></ul>Team Leadership &amp; Staff Management<ul><li>Lead, supervise, and develop a diverse team of personal trainers, receptionists, cleaners, and group fitness instructors.</li><li>Schedule and manage shifts, leave, and staff rotations to ensure optimal coverage.</li><li>Conduct regular team meetings, performance appraisals, and one-on-one coaching sessions.</li><li>Foster a motivating and empowering work culture centered around teamwork, accountability, and customer service excellence.</li></ul>Member Engagement &amp; Retention<ul><li>Ensure a welcoming, professional, and comfortable environment for all members and visitors, with a strong focus on hospitality, inclusivity, and privacy.</li><li>Handle member concerns and feedback with empathy, professionalism, and timely resolution.</li><li>Implement member retention initiatives, including loyalty programs, engagement events, onboarding journeys, and follow-up processes.</li><li>Monitor member satisfaction metrics (NPS, reviews, surveys) and take corrective actions as needed.</li></ul>Sales &amp; Revenue Performance<ul><li>Collaborate with the sales team to drive membership sales, renewals, and upgrades.</li><li>Track and analyze facility KPIs, including membership targets, attrition rates, group class attendance, and personal training revenue.</li><li>Execute local marketing initiatives and work closely with the Commercial team on campaigns.</li><li>Ensure all team members actively contribute to upselling and cross-selling of services.</li></ul>Facility Presentation &amp; Brand Compliance<ul><li>Maintain consistently high standards of cleanliness, ambiance, and visual presentation in line with MTM Group brand guidelines.</li><li>Ensure all digital screens, posters, and member touchpoints are current and aligned with ongoing promotions or campaigns.</li><li>Enforce uniform compliance, grooming standards, and service etiquette across all departments.</li></ul>Job Type: Full-time

Female Division Manager

Customer Service Executives help and supervise members. They support the department by providing premier customer service and are considered the front-of-house staff. A Customer Service Executive strives to engage members in our programs and activities while maintaining up-to-date personal files for each member.&middot; Welcome and assist all members and visitors.&middot; Guide and monitor members entering classes to ensure capacity limits are respected.&middot; Support instructors by confirming member eligibility for specific classes and activities.&middot; Engage regularly with members to promote participation in programs, events, and services.&middot; Develop and maintain professional relationships with members by providing accurate and timely information about the club.&middot; Receive and report member complaints or incident information to the direct supervisor promptly.&middot; Be familiar with all facility equipment, capable of performing basic adjustments, and reporting any damages.&middot; Ensure all members and guests follow safety guidelines within the premises.&middot; Check and replenish medical, first aid, and other operational supplies regularly.&middot; Solve member-related issues on the spot and escalate unresolved matters appropriately.&middot; Handle daily inquiries and ensure overall customer satisfaction through prompt and effective service.&middot; Greet members and guests warmly and professionally upon entry.&middot; Handle check-ins, bookings, and membership queries efficiently.&middot; Respond to phone calls, emails, and walk-in inquiries regarding services, programs, and schedules and conducting monthly follow-up calls to our active members.&middot; Maintain a tidy, organized reception area and ensure promotional materials are current.&middot; Support club events and promotions by providing accurate information to clients.&middot; Resolve member complaints or direct them to the appropriate supervisor or manager.&middot; Collaborate with other departments (fitness, aquatics, spa, etc.) to ensure seamless customer service.&middot; Maintain confidentiality and professionalism in handling client data and concerns.Job Type: Full-time

Female Customer Service Executive - Arabic&English Speaker

MTM Group is seeking an exceptional Corporate Manager to lead and expand our corporate wellness, fitness, and performance partnerships across Qatar and the wider region. This strategic leadership role will drive business growth by developing bespoke solutions for corporate clients, overseeing service delivery, and building strong commercial relationships that align with MTM Group&rsquo;s vision of transforming lives through movement, health, and performance.The ideal candidate is a results-driven, commercially minded leader with a deep understanding of B2B service structures in fitness, healthcare, or hospitality. You will oversee cross-functional teams, manage high-value accounts, and ensure the delivery of measurable, impactful wellness programs.Key Responsibilities- Strategic Leadership &amp; Division Growth<ul><li>Lead the overall vision, strategy, and growth roadmap for the Corporate Division.</li><li>Identify and pursue new business opportunities within government, enterprise, and private-sector wellness initiatives.</li><li>Develop a scalable model to expand MTM Group&rsquo;s corporate services across Qatar and into regional markets.</li><li>Set KPIs and performance targets aligned with revenue growth, retention, and client satisfaction.</li></ul>Corporate Partnership Development<ul><li>Build and maintain strong relationships with senior decision-makers, HR leaders, and corporate clients.</li><li>Lead contract negotiations, proposals, and pitches for new corporate wellness programs.</li><li>Customize integrated solutions for employee wellness, fitness memberships, ergonomics, recovery services, and on-site corporate activations.</li></ul>Operations &amp; Service Delivery<ul><li>Oversee the successful onboarding, execution, and evaluation of all corporate accounts and activations.</li><li>Coordinate with internal teams including HR, Fitness Operations, Recovery, Nutrition, and Facility Management to deliver high-quality experiences.</li><li>Monitor client program performance and ensure ROI, usage metrics, and outcomes are reported transparently and accurately.</li></ul>Team Leadership &amp; Development<ul><li>Build, manage, and inspire a high-performance corporate services team, including account managers, program coordinators, and wellness consultants.</li><li>Provide leadership training and ensure all staff meet operational and service excellence standards.</li><li>Collaborate closely with Marketing, Finance, and Operations to align division goals with MTM Group&rsquo;s broader objectives.</li></ul>Reporting &amp; Financial Accountability<ul><li>Own the division&rsquo;s P&amp;L, pricing models, and cost structures.</li><li>Prepare quarterly business reviews, impact reports, and growth forecasts.</li><li>Ensure contract renewals, upselling opportunities, and long-term client retention strategies are implemented.</li></ul>Job Type: Full-time

Corporate Manager

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