Customer Service Executive - Female

About MTM Group

Since 2000, MTM Group has been dedicated to improving lives through fitness, wellness, and community engagement. Through our premium brands—The Venue Ladies & Men, M Active Ladies & Family, Elite Swim Academy, and Aspire Active—we provide exceptional fitness and aquatic experiences that inspire healthier lifestyles.

We are currently looking for enthusiastic and customer-oriented Customer Service Executives to join our growing team across our fitness clubs and swimming academies in Doha.

If you enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering outstanding customer experiences, we'd love to hear from you.

What You'll Do

• Welcome members, guests, and parents with a friendly and professional attitude.
• Deliver exceptional customer service by assisting with memberships, bookings, registrations, and general inquiries.
• Manage daily check-ins and ensure a smooth front desk experience.
• Provide accurate information about memberships, fitness classes, swimming programs, schedules, and facility services.
• Promote memberships, personal training packages, swimming lessons, and other club offerings to maximize member engagement.
• Respond to inquiries via phone, email, social media, and in person in a timely and professional manner.
• Assist in resolving member concerns and complaints while ensuring a positive customer experience.
• Coordinate with fitness trainers, swim coaches, and internal departments to support daily operations.
• Maintain accurate member records and update customer information within internal systems.
• Ensure the reception area remains clean, organized, and welcoming at all times.
• Monitor attendance and assist with class and swimming session bookings.
• Follow company policies, operational procedures, and health and safety standards.
• Support the team in creating a positive, professional, and customer-focused environment.

What We're Looking For

• Previous experience in customer service, reception, front desk, hospitality, or a similar role.
• Excellent communication and interpersonal skills with a passion for helping customers.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Positive attitude with excellent problem-solving abilities.
• Comfortable using Microsoft Office and customer management systems.
• Fluency in Arabic and English is required.
• Previous experience within the fitness, wellness, hospitality, or sports industry is an advantage.
• Ability to work full-time on-site in Doha, Qatar.

Why Join MTM Group?

• Work with one of Qatar's leading fitness and wellness organizations.
• Be part of a dynamic, supportive, and professional team.
• Opportunities for career development and growth.
• Make a positive impact by helping people achieve healthier and more active lifestyles.

Work Location: In person