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Onvo

Onvo is a leading travel plaza and truck stop chain that offers a range of amenities for travelers and truckers alike. With multiple locations across Pennsylvania, Onvo provides services such as food, coffee, and rewards programs, ensuring a convenient and friendly experience for all visitors. The company is committed to community engagement and enhancing the travel experience for its customers.

<div><h2 class="jobSectionHeader">Job Description:
</h2>Job Summary:
Housekeepers handle all aspects of room turnover; ensuring all rooms are cared for and inspected according to Brand standards prior to guest check in. This includes removing and replenishing room linen, restocking guest amenities, and managing additional housekeeping tasks. This position is responsible for communicating with the Housekeeping Supervisor and/or Manager and the front desk team on any damages or deficits in the room, equipment inadequacies, and guest requests. Must be customer-oriented and handle all guest interactions with professionalism and a friendly attitude
Essential Functions:
<ul><li>Receive list of assigned rooms from manager and prioritize rooms.
</li></ul><ul><li>Clean, stock and maintain assigned guest rooms according to Brand and Company Standards.
</li></ul><ul><li>Respond promptly to requests from guests and other departments.
</li></ul><ul><li>Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned
</li></ul>floor/rooms.
<ul><li>Always ensure privacy of guests.
</li></ul><ul><li>Knock an announce self before entering assigned guest rooms; return later if room is
</li></ul>occupied.
<ul><li>Check amenities and supplies in rooms, restock according to standards.
</li></ul><ul><li>Neatly make beds and stock bath linens according to standard
</li></ul><ul><li>Clean and disinfect bathrooms, kitchen, and/or coffee stations.
</li></ul><ul><li>Remove all trash, dirty linens, towels, and room service items from rooms.
</li></ul><ul><li>Check that all appliances are in the room and in clean working order.
</li></ul><ul><li>Straighten desk area and furniture.
</li></ul><ul><li>Dust, polish furniture and remove marks /stains from walls and furnishing.
</li></ul><ul><li>Vacuum carpets and clean floors
</li></ul><ul><li>Notify maintenance department of needed maintenance or repairs.
</li></ul><ul><li>Ensure room meets hotel standards with final walk around.
</li></ul><ul><li>Ensure soiled linens are laundered, which may include loading hotel washers and dryers and
</li></ul>folding sheets and towels.
<ul><li>Take found items to designated lost and found area.
</li></ul><ul><li>Perform other duties as requested.
</li></ul>Knowledge, Skills, and Abilities:
<ul><li>Must be 16 years of age
</li><li>Must be willing to work evenings, weekends and holidays as needed
</li></ul>Physical Requirements:
<ul><li>Physically capable of standing for long hours
</li></ul>Disclaimer:
The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.</div>

Housekeeper

<div><h2 class="jobSectionHeader">Job Description:
</h2>To serve as the face of our business and senior management&rsquo;s connection with our guests. We&rsquo;re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
Essential Functions:
<ul><li>Responds in a professional and courteous manner to arriving, departing and in-house guests
</li><li>by providing accurate and timely information and services.
</li><li>Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.
</li><li>Greets and completes established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.
</li><li>Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio.
</li><li>Corrects any problems that may have been added to the folio to ensure a satisfied guest at check-out.
</li><li>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
</li><li>Answers questions and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
</li><li>Maintains good customer relations by answering questions and taking care of customers concerns in a timely and knowledgeable manner, in person and on the phone.
</li><li>Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting requests to provide guests with timely and efficient service.
</li><li>Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
</li><li>Maintains a friendly, cheerful, and courteous demeanor always.
</li><li>Performs the shift check list to ensure accuracy of all aspects of the shift.
</li><li>Process all guest mail, messages, and faxes by receiving, sorting notifying, and distributing to mailboxes and to guests to ensure the information is received in a timely manner.
</li><li>Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor
</li></ul>Knowledge, Skills, and Abilities:
<ul><li>Must be willing to cover shifts when needed.
</li><li>Must be willing to work evenings, weekends, and holidays as needed.
</li><li>Must be 16 years of age
</li></ul>Credentials and Experience:
<ul><li>Strong customer service skills
</li></ul>Physical Requirements:
<ul><li>Physically capable of standing for long hours.
</li></ul>Shift:
3 PM- 11 PM
Disclaimer:
The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.</div>

Front Desk Agent

Join Onvo and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Onvo

About Company

Housekeeper

Front Desk Agent