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ORIGIN Plumbing, Heating, Cooling, and Electrical

HVAC Dispatcher (High-Impact Operations Role)$25.00 &ndash; $32.00/hour | Fort Collins, COAbout the RoleThis is not a &ldquo;sit back and schedule calls&rdquo; position.Our Dispatchers are the central command of our daily operations - owning the customer experience, driving efficiency in real time, and making constant decisions that impact revenue, technician success, and turn customers into raving fans.If you thrive in a fast-moving environment, think quickly on your feet, and enjoy being the person who keeps everything (and everyone) on track - this role is for you.Who We AreFamily-Owned Since 1934 | Northern ColoradoAt Fort Collins Heating &amp; Air Conditioning, we do things differently:<ul><li>No private equity - we answer to our customers and our team</li><li>4th-generation family ownership</li><li>Voted Northern Colorado&rsquo;s #1 HVAC company 9 years running</li><li>Local routes only - no long-distance travel</li><li>A culture built on craftsmanship, integrity, and excellence in everything we do</li></ul>Our mission is simple: employees thrive, and customers win. What You&rsquo;ll OwnYou are the quarterback of the day. Our dispatch board is live, dynamic, and constantly evolving - and you&rsquo;re in control of it.Real-Time Dispatch Management<ul><li>Actively manage and adjust the dispatch board all day long - this is never &ldquo;set it and forget it&rdquo;</li><li>Maximize every opportunity by optimizing routes, timing, and technician productivity</li><li>Make quick, confident decisions when schedules shift (and they will)</li></ul>Right Tech, Right Job<ul><li>Assign calls based on technician skillset, location, and job type</li><li>Ensure we&rsquo;re sending the best technician for each situation, not just the closest</li></ul>Proactive Customer Communication<ul><li>Keep customers informed at every step:</li><li>Technician en route</li><li>Delays or changes</li><li>Parts ETA updates</li><li>Rescheduling when needed</li><li>Deliver a consistent, professional, and reassuring experience</li></ul>Technician Communication &amp; Support<ul><li>Be in constant communication with technicians throughout the day</li><li>Provide clear job details, updates, and support</li><li>Act as the bridge between the field and the office</li></ul>Operational Excellence<ul><li>Track job progress and adjust in real time to keep the day on track</li><li>Maintain accurate notes and communication in ServiceTitan</li><li>Identify gaps, delays, or inefficiencies - and solve them fast</li></ul>What It Takes to Win in This Role<ul><li>You think fast and stay calm under pressure</li><li>You&rsquo;re highly organized but flexible when plans change</li><li>You&rsquo;re confident communicating with both customers and technicians all day long</li><li>You don&rsquo;t wait to be told what to do - you anticipate and act</li><li>You enjoy a fast pace where every decision matters</li></ul>Qualifications<ul><li>Dispatching, scheduling, or high-volume customer service experience preferred</li><li>HVAC or trades experience strongly preferred</li><li>ServiceTitan experience is a plus</li><li>Strong multitasking and problem-solving skills</li><li>Excellent communication (phone, text, and written)</li><li>Comfortable managing multiple moving pieces simultaneously</li></ul>Pay &amp; Benefits<ul><li>$25.00 &ndash; $32.00/hour (based on experience)</li><li>PTO &ndash; Up to 3 weeks (accrues immediately, available to use after 90 days)</li><li>6 Paid Holidays</li><li>Health, Dental, Vision (with employer contribution)</li><li>401(k) with up to 3.5% match</li><li>Employer-paid life insurance</li><li>Ongoing paid training &amp; development</li><li>Referral bonuses</li><li>Supportive, team-first environment</li></ul>Schedule &amp; Location<ul><li>Monday&ndash;Friday, 8-hour shifts</li><li>Mostly in person, open to hybrid</li></ul>This role is for someone who wants to be in the middle of the action, not on the sidelines.If you take pride in running a tight operation, solving problems in real time, and delivering an exceptional customer experience - we want to talk to you.Pay: $25.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Dispatch Service Representive

Join ORIGIN Plumbing, Heating, Cooling, and Electrical and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ORIGIN Plumbing, Heating, Cooling, and Electrical

About Company

Dispatch Service Representive