Dispatch Service Representive

HVAC Dispatcher (High-Impact Operations Role)

$25.00 – $32.00/hour | Fort Collins, CO

About the Role

This is not a “sit back and schedule calls” position.

Our Dispatchers are the central command of our daily operations - owning the customer experience, driving efficiency in real time, and making constant decisions that impact revenue, technician success, and turn customers into raving fans.

If you thrive in a fast-moving environment, think quickly on your feet, and enjoy being the person who keeps everything (and everyone) on track - this role is for you.

Who We Are

Family-Owned Since 1934 | Northern Colorado

At Fort Collins Heating & Air Conditioning, we do things differently:

• No private equity - we answer to our customers and our team
• 4th-generation family ownership
• Voted Northern Colorado’s #1 HVAC company 9 years running
• Local routes only - no long-distance travel
• A culture built on craftsmanship, integrity, and excellence in everything we do

Our mission is simple: employees thrive, and customers win.

What You’ll Own

You are the quarterback of the day. Our dispatch board is live, dynamic, and constantly evolving - and you’re in control of it.

Real-Time Dispatch Management

• Actively manage and adjust the dispatch board all day long - this is never “set it and forget it”
• Maximize every opportunity by optimizing routes, timing, and technician productivity
• Make quick, confident decisions when schedules shift (and they will)

Right Tech, Right Job

• Assign calls based on technician skillset, location, and job type
• Ensure we’re sending the best technician for each situation, not just the closest

Proactive Customer Communication

• Keep customers informed at every step:
• Technician en route
• Delays or changes
• Parts ETA updates
• Rescheduling when needed
• Deliver a consistent, professional, and reassuring experience

Technician Communication & Support

• Be in constant communication with technicians throughout the day
• Provide clear job details, updates, and support
• Act as the bridge between the field and the office

Operational Excellence

• Track job progress and adjust in real time to keep the day on track
• Maintain accurate notes and communication in ServiceTitan
• Identify gaps, delays, or inefficiencies - and solve them fast

What It Takes to Win in This Role

• You think fast and stay calm under pressure
• You’re highly organized but flexible when plans change
• You’re confident communicating with both customers and technicians all day long
• You don’t wait to be told what to do - you anticipate and act
• You enjoy a fast pace where every decision matters

Qualifications

• Dispatching, scheduling, or high-volume customer service experience preferred
• HVAC or trades experience strongly preferred
• ServiceTitan experience is a plus
• Strong multitasking and problem-solving skills
• Excellent communication (phone, text, and written)
• Comfortable managing multiple moving pieces simultaneously

Pay & Benefits

• $25.00 – $32.00/hour (based on experience)
• PTO – Up to 3 weeks (accrues immediately, available to use after 90 days)
• 6 Paid Holidays
• Health, Dental, Vision (with employer contribution)
• 401(k) with up to 3.5% match
• Employer-paid life insurance
• Ongoing paid training & development
• Referral bonuses
• Supportive, team-first environment

Schedule & Location

• Monday–Friday, 8-hour shifts
• Mostly in person, open to hybrid

This role is for someone who wants to be in the middle of the action, not on the sidelines.

If you take pride in running a tight operation, solving problems in real time, and delivering an exceptional customer experience - we want to talk to you.

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person