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P&R Security Inc.

About Us:Alert-Tech Systems, Inc. is a leading provider of 24/7 alarm monitoring services for fire, burglary, medical, and panic alarms. We are committed to delivering reliable and efficient service to our customers and are seeking a dedicated, dependable, and detail-oriented Alarm Dispatcher to join our team at the local Central Station for the day-time shift during the week.Job Summary:As a Lead Alarm Dispatcher at Alert-Tech Systems, Inc., you will play a crucial role in ensuring the safety and security of our customers by responding to alarm signals, dispatching emergency services, and providing exceptional customer service. This full-time position requires working during the week day shift (7am - 3pm) and involves handling a variety of tasks related to alarm monitoring, emergency response, and assisting supervisor. This position also requires participation in an on-call rotation, which includes additional compensation.Lead Alarm Dispatcher Responsibilities:<ul><li>Respond to incoming alarm signals following documented procedures and maintain accurate records of each action taken.</li><li>Dispatch police, fire, or other emergency services as necessary based on alarm signals received.</li><li>Notify customers promptly of alarm issues and provide appropriate assistance.</li><li>Handle incoming customer, technician, and law enforcement calls, logging all actions for historical records.</li><li>Conduct equipment tests with customers or field associates to verify proper operation of alarm systems.</li><li>Monitor multiple internal electronic systems to ensure continuous response to alarm activity.</li><li>Address customer inquiries and complaints professionally and efficiently.</li><li>Perform basic troubleshooting of alarm systems over the phone with clients.</li><li>Actively participate in team meetings and provide valuable feedback to management.</li><li>Maintain a positive and professional attitude, fostering teamwork among associates.</li><li>Be flexible and available to work extra hours during emergencies or as needed.</li><li>Exercise good judgment and quick decision-making skills during emergency situations.</li><li>Assisting AlertCentral Supervisor.</li></ul>Qualifications:<ul><li>High School Education or GED; some college education preferred.</li><li>2-3 years of related experience and/or training in alarm dispatching or a similar field.</li><li>Excellent verbal and written communication skills.</li><li>Strong computer skills, including proficiency in relevant software applications.</li><li>Exceptional decision-making skills and the ability to think and act quickly.</li><li>Ability to articulate clearly and professionally.</li><li>Dependable, reliable, and strong work ethic.</li></ul>Additional Information:<ul><li>This position requires working full-time during the week day shift (7am - 3pm).</li><li>Opportunities for career growth and advancement within the company.</li><li>Training and ongoing support will be provided to ensure success in the role.</li><li>Important Company Policy: Cellphones are not permitted during the shift. Personal emergency calls may be addressed via the company landline.</li></ul>Pay: $18.00 per hourBenefits:<ul><li>Employee discount</li></ul>Experience:<ul><li>Customer service: 3 years (Required)</li></ul>Work Location: In person

Lead Alarm Dispatcher for Central Station (Daytime)

Join P&R Security Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

P&R Security Inc.

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Lead Alarm Dispatcher for Central Station (Daytime)