Lead Alarm Dispatcher for Central Station (Daytime)

About Us:

Alert-Tech Systems, Inc. is a leading provider of 24/7 alarm monitoring services for fire, burglary, medical, and panic alarms. We are committed to delivering reliable and efficient service to our customers and are seeking a dedicated, dependable, and detail-oriented Alarm Dispatcher to join our team at the local Central Station for the day-time shift during the week.

Job Summary:

As a Lead Alarm Dispatcher at Alert-Tech Systems, Inc., you will play a crucial role in ensuring the safety and security of our customers by responding to alarm signals, dispatching emergency services, and providing exceptional customer service. This full-time position requires working during the week day shift (7am - 3pm) and involves handling a variety of tasks related to alarm monitoring, emergency response, and assisting supervisor. This position also requires participation in an on-call rotation, which includes additional compensation.

Lead Alarm Dispatcher Responsibilities:

• Respond to incoming alarm signals following documented procedures and maintain accurate records of each action taken.
• Dispatch police, fire, or other emergency services as necessary based on alarm signals received.
• Notify customers promptly of alarm issues and provide appropriate assistance.
• Handle incoming customer, technician, and law enforcement calls, logging all actions for historical records.
• Conduct equipment tests with customers or field associates to verify proper operation of alarm systems.
• Monitor multiple internal electronic systems to ensure continuous response to alarm activity.
• Address customer inquiries and complaints professionally and efficiently.
• Perform basic troubleshooting of alarm systems over the phone with clients.
• Actively participate in team meetings and provide valuable feedback to management.
• Maintain a positive and professional attitude, fostering teamwork among associates.
• Be flexible and available to work extra hours during emergencies or as needed.
• Exercise good judgment and quick decision-making skills during emergency situations.
• Assisting AlertCentral Supervisor.

Qualifications:

• High School Education or GED; some college education preferred.
• 2-3 years of related experience and/or training in alarm dispatching or a similar field.
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency in relevant software applications.
• Exceptional decision-making skills and the ability to think and act quickly.
• Ability to articulate clearly and professionally.
• Dependable, reliable, and strong work ethic.

Additional Information:

• This position requires working full-time during the week day shift (7am - 3pm).
• Opportunities for career growth and advancement within the company.
• Training and ongoing support will be provided to ensure success in the role.
• Important Company Policy: Cellphones are not permitted during the shift. Personal emergency calls may be addressed via the company landline.

Pay: $18.00 per hour

Benefits:

• Employee discount

Experience:

• Customer service: 3 years (Required)

Work Location: In person