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Job Title:VDOT IT Customer Relationship Manager (779143)Client:State of Virginia (VDOT &ndash; Virginia Department of Transportation)Job Type:Contract (Hybrid)Location:1401 Broad Street, Richmond, VAStart Date:November 3, 2025End Date:June 30, 2026 (Likely extension by 6&ndash;12+ months)Work Arrangement:Hybrid &ndash; 2 days onsite in Richmond, VA and 3 days remoteInterview Type:<ul><li>First Round: Microsoft Teams (Webcam)</li><li>Second Round: Onsite (Mechanicsville, VA)</li></ul>Pay Rate:<ul><li>W2: $60.00 per hour</li><li>C2C: $73.00 per hour</li></ul>Important Notes:<ul><li>Local to Virginia (VA) candidates only</li><li>Local Driver&rsquo;s License (DL) is mandatory</li><li>10+ years of professional experience required</li><li>BRMP Certification (Business Relationship Management Professional) required</li><li>Candidate must physically reside in the United States (offshore work not allowed)</li><li>Contractor will be responsible for purchasing or arranging parking via VDOT&rsquo;s Parking Management Office</li></ul>Short Summary:The Virginia Department of Transportation (VDOT) is seeking an experienced IT Customer Relationship Manager to act as a strategic liaison between business divisions and the Information Technology Division (ITD). This role requires a professional with strong leadership, communication, and stakeholder management skills who can manage escalations, build relationships, and drive successful IT service delivery.Job Responsibilities:<ul><li>Serve as a primary liaison between business partners and the IT Division.</li><li>Communicate directly with executive and senior leadership regularly.</li><li>Partner with IT leadership to ensure effective and continuous service delivery.</li><li>Collaborate with Enterprise Architecture and business units to identify product lines and maintain multi-year business capability roadmaps.</li><li>Build and maintain strong, trust-based relationships with stakeholders.</li><li>Coordinate with project managers and operations teams to manage requests, priorities, and escalations.</li><li>Identify opportunities for innovation and service improvement.</li><li>Manage business partner expectations for IT engagement and delivery.</li><li>Handle escalations for technology procurements and service delivery.</li><li>Act as a customer advocate, ensuring alignment between business needs and IT outcomes.</li><li>Ensure compliance with VDOT and VITA standards and policies.</li></ul>Required Qualifications:QualificationRequirementExperienceBachelor&rsquo;s degree or equivalent IT experienceRequired6+ yearsIT experience (SDLC, Agile, Procurements)Required5+ yearsCommunication with leadership (verbal/written)Required10+ yearsBuilding rapport and influenceRequired10+ yearsConflict negotiation and resolutionRequired10+ yearsTeam collaboration and ownershipRequired10+ yearsStrategic thinking and executionRequired10+ yearsProduct Line planning and managementRequired1+ yearUnderstanding of VDOT/VITA structureDesired3+ yearsBRMP Certification (BRM Institute)Required / Highly Desired&mdash;Desired Candidate Profile:<ul><li>Excellent communication and leadership skills</li><li>Strategic and analytical thinker</li><li>Experience working with executive-level management</li><li>Strong ability to manage escalations and resolve conflicts</li><li>Proven ability to link business needs to IT strategy</li><li>Familiarity with state government or transportation IT environments preferred</li></ul>Additional Information:<ul><li>Contract Duration: 8 months (extendable)</li><li>Parking: Candidate responsible for own parking</li><li>Onsite Requirement: 2 days per week</li><li>Remote Work: 3 days per week</li><li>No benefits mentioned in JD (depends on staffing vendor if W2)</li></ul>How to Apply:Interested candidates can apply directly by sending their updated resume to: a.allen@parijat.comJob Type: ContractPay: $60.00 - $73.00 per hourWork Location: In person

IT Customer Relationship Manager

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IT Customer Relationship Manager