IT Customer Relationship Manager

Job Title:

VDOT IT Customer Relationship Manager (779143)

Client:

State of Virginia (VDOT – Virginia Department of Transportation)

Job Type:

Contract (Hybrid)

Location:

1401 Broad Street, Richmond, VA

Start Date:

November 3, 2025

End Date:

June 30, 2026 (Likely extension by 6–12+ months)

Work Arrangement:

Hybrid – 2 days onsite in Richmond, VA and 3 days remote

Interview Type:

• First Round: Microsoft Teams (Webcam)
• Second Round: Onsite (Mechanicsville, VA)

Pay Rate:

• W2: $60.00 per hour
• C2C: $73.00 per hour

Important Notes:

• Local to Virginia (VA) candidates only
• Local Driver’s License (DL) is mandatory
• 10+ years of professional experience required
• BRMP Certification (Business Relationship Management Professional) required
• Candidate must physically reside in the United States (offshore work not allowed)
• Contractor will be responsible for purchasing or arranging parking via VDOT’s Parking Management Office

Short Summary:

The Virginia Department of Transportation (VDOT) is seeking an experienced IT Customer Relationship Manager to act as a strategic liaison between business divisions and the Information Technology Division (ITD).
This role requires a professional with strong leadership, communication, and stakeholder management skills who can manage escalations, build relationships, and drive successful IT service delivery.

Job Responsibilities:

• Serve as a primary liaison between business partners and the IT Division.
• Communicate directly with executive and senior leadership regularly.
• Partner with IT leadership to ensure effective and continuous service delivery.
• Collaborate with Enterprise Architecture and business units to identify product lines and maintain multi-year business capability roadmaps.
• Build and maintain strong, trust-based relationships with stakeholders.
• Coordinate with project managers and operations teams to manage requests, priorities, and escalations.
• Identify opportunities for innovation and service improvement.
• Manage business partner expectations for IT engagement and delivery.
• Handle escalations for technology procurements and service delivery.
• Act as a customer advocate, ensuring alignment between business needs and IT outcomes.
• Ensure compliance with VDOT and VITA standards and policies.

Required Qualifications:QualificationRequirementExperienceBachelor’s degree or equivalent IT experienceRequired6+ yearsIT experience (SDLC, Agile, Procurements)Required5+ yearsCommunication with leadership (verbal/written)Required10+ yearsBuilding rapport and influenceRequired10+ yearsConflict negotiation and resolutionRequired10+ yearsTeam collaboration and ownershipRequired10+ yearsStrategic thinking and executionRequired10+ yearsProduct Line planning and managementRequired1+ yearUnderstanding of VDOT/VITA structureDesired3+ yearsBRMP Certification (BRM Institute)Required / Highly Desired—Desired Candidate Profile:

• Excellent communication and leadership skills
• Strategic and analytical thinker
• Experience working with executive-level management
• Strong ability to manage escalations and resolve conflicts
• Proven ability to link business needs to IT strategy
• Familiarity with state government or transportation IT environments preferred

Additional Information:

• Contract Duration: 8 months (extendable)
• Parking: Candidate responsible for own parking
• Onsite Requirement: 2 days per week
• Remote Work: 3 days per week
• No benefits mentioned in JD (depends on staffing vendor if W2)

How to Apply:

Interested candidates can apply directly by sending their updated resume to:
a.allen@parijat.com

Job Type: Contract

Pay: $60.00 - $73.00 per hour

Work Location: In person