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PARVUS ANALYTICS PRIVATE LIMITED

Job Description &ndash; Quality Analyst (BPO)Company: Parvus Analytics Location: Sector 63, Noida Work Mode: Work From Office Only Vacancies: 2 Salary: 20,000 (based on interview &amp; experience) Experience Required: 6 months &ndash; 1 year (BPO QA experience preferred)About the RoleParvus Analytics is urgently hiring Quality Analysts with prior experience in the BPO industry. The ideal candidate should be detail-oriented, analytical, and capable of monitoring and improving call quality, customer experience, and process compliance.Key Responsibilities<ul><li>Monitor outbound calls to ensure quality standards are met.</li><li>Evaluate agent performance based on call audits, scripts, and compliance checkpoints.</li><li>Provide feedback, coaching, and improvement suggestions to agents.</li><li>Identify process gaps and work with team leaders to enhance performance.</li><li>Prepare daily/weekly quality reports and share insights with management.</li><li>Ensure adherence to company policies, processes, and customer service guidelines.</li><li>Conduct calibration sessions with the operations team to align quality expectations.</li><li>Track agent errors and recommend corrective actions.</li><li>Support training initiatives when required.</li></ul>Desired Skills &amp; Competencies<ul><li>Good understanding of BPO processes and call handling standards.</li><li>Strong communication (Hindi/English) &amp; listening skills.</li><li>Ability to analyze call quality and identify improvement areas.</li><li>Basic knowledge of quality tools (audit forms, checklists, scoring).</li><li>Proficiency in MS Excel &amp; report preparation.</li><li>Good attention to detail and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>How to ApplyInterested candidates can share their CV at 6397907733 by adding reference of Indeed.Job Type: Full-timePay: &#8377;20,000.00 per monthWork Location: In person

Quality Analyst

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PARVUS ANALYTICS PRIVATE LIMITED

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Quality Analyst