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PastryNow Limited

About SupplyNowSupplyNow is a fast-growing transportation and logistics company focused on reliable execution, strong service partner networks, and operational discipline.Our success comes from solving real operational problems, building scalable systems, and aligning sales, logistics, and customer experience.We are looking for someone who thrives in fast-moving environments and enjoys solving complex operational challenges.The RoleThe Operations &amp; Growth Manager serves as the operational counterpart to Sales and leadership, ensuring that everything sold can be delivered profitably, reliably, and without disruption.This role sits at the intersection of:<ul><li>Sales</li><li>Logistics operations</li><li>Service partners</li><li>Customer experience</li></ul>You will protect revenue, solve operational problems in real time, and help scale the operation efficiently.Key ResponsibilitiesRevenue Protection &amp; Deal Support<ul><li>Validate operational feasibility of new deals</li><li>Identify risks that could impact service or margin</li><li>Support account expansions and customer retention</li><li>Assist in resolving high-impact customer issues</li></ul>Transportation &amp; Routing<ul><li>Optimize routing for efficiency and margin</li><li>Adjust routes and plans when operational changes occur</li><li>Improve service reliability and delivery performance</li></ul>Service Partner Management<ul><li>Source and onboard transportation partners</li><li>Monitor performance, reliability, and costs</li><li>Align partner capabilities with operational needs</li></ul>Customer Escalations<ul><li>Resolve delivery failures or service issues</li><li>Coordinate across teams to restore customer confidence</li></ul>Operational Discipline<ul><li>Maintain routing data, truck logs, and compliance standards</li><li>Identify risks before they become operational problems</li></ul>Hands-On Execution<ul><li>Step in when systems or processes break</li><li>Support dispatch, warehouse, or field operations when needed</li></ul>Ideal CandidateWe&rsquo;re looking for someone who thinks like an owner and solves problems quickly.Preferred experience<ul><li>Logistics or transportation operations</li><li>Dispatch or routing management</li><li>3PL, distribution, or supply chain environments</li><li>Vendor or service partner management</li></ul>Traits That MatterThe best candidates:<ul><li>Solve problems instead of escalating them</li><li>Make decisions quickly with incomplete information</li><li>Understand how operations impact revenue</li><li>Communicate clearly with customers and partners</li><li>Take ownership and follow through</li></ul>What Success Looks Like<ul><li>Deals executed without operational failures</li><li>Strong service partner performance</li><li>Customer issues resolved quickly</li><li>Margin protected through efficient routing and execution</li></ul>Why This Role MattersThis position ensures that everything Sales sells can be delivered &mdash; profitably, reliably, and without drama.If you enjoy solving operational challenges and building systems that scale, we&rsquo;d like to hear from you.Benefits:<ul><li>Paid time off</li></ul>Work Location: In person

Operations & Growth Manager – Transportation & Logistics

Join PastryNow Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PastryNow Limited

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Operations & Growth Manager – Transportation & Logistics