Operations & Growth Manager – Transportation & Logistics

About SupplyNow

SupplyNow is a fast-growing transportation and logistics company focused on reliable execution, strong service partner networks, and operational discipline.

Our success comes from solving real operational problems, building scalable systems, and aligning sales, logistics, and customer experience.

We are looking for someone who thrives in fast-moving environments and enjoys solving complex operational challenges.

The Role

The Operations & Growth Manager serves as the operational counterpart to Sales and leadership, ensuring that everything sold can be delivered profitably, reliably, and without disruption.

This role sits at the intersection of:

• Sales
• Logistics operations
• Service partners
• Customer experience

You will protect revenue, solve operational problems in real time, and help scale the operation efficiently.

Key ResponsibilitiesRevenue Protection & Deal Support

• Validate operational feasibility of new deals
• Identify risks that could impact service or margin
• Support account expansions and customer retention
• Assist in resolving high-impact customer issues

Transportation & Routing

• Optimize routing for efficiency and margin
• Adjust routes and plans when operational changes occur
• Improve service reliability and delivery performance

Service Partner Management

• Source and onboard transportation partners
• Monitor performance, reliability, and costs
• Align partner capabilities with operational needs

Customer Escalations

• Resolve delivery failures or service issues
• Coordinate across teams to restore customer confidence

Operational Discipline

• Maintain routing data, truck logs, and compliance standards
• Identify risks before they become operational problems

Hands-On Execution

• Step in when systems or processes break
• Support dispatch, warehouse, or field operations when needed

Ideal Candidate

We’re looking for someone who thinks like an owner and solves problems quickly.

Preferred experience

• Logistics or transportation operations
• Dispatch or routing management
• 3PL, distribution, or supply chain environments
• Vendor or service partner management

Traits That Matter

The best candidates:

• Solve problems instead of escalating them
• Make decisions quickly with incomplete information
• Understand how operations impact revenue
• Communicate clearly with customers and partners
• Take ownership and follow through

What Success Looks Like

• Deals executed without operational failures
• Strong service partner performance
• Customer issues resolved quickly
• Margin protected through efficient routing and execution

Why This Role Matters

This position ensures that everything Sales sells can be delivered — profitably, reliably, and without drama.

If you enjoy solving operational challenges and building systems that scale, we’d like to hear from you.

Benefits:

• Paid time off

Work Location: In person