Qureos Mentor

Patdome Promotions

About usPatdome Promotions is a growing family-owned promotional products and branding firm located in Knoxville, Tennessee. We specialize in creating memorable brand experiences through high-quality promotional products. We partner with clients to bring their ideas to life&mdash;from concept to delivery&mdash;making sure every detail is handled with care. Our team is passionate, service-driven, and dedicated to delivering standout results that build lasting brand impact.Position Overview:We are seeking a Senior Client Relations &amp; Project Manager to join our team as a hybrid account leader and operations expert. This role is ideal for someone who can build trusted client relationships, uncover growth opportunities, and ensure reliable execution of orders and campaigns.You&rsquo;ll act as a concierge-level partner for clients&mdash;managing key accounts, providing strategic guidance, and overseeing the full order lifecycle, including quoting, production, and delivery. The ideal candidate is service-oriented, detail-minded, and experienced in managing both people and processes.KEY RESPONSIBILITIES: Client Relations &amp; Account Management<ul><li>Serve as the primary point of contact for a portfolio of high-value clients, ensuring consistent, high-touch service</li><li>Build and maintain strong, long-term client relationships through proactive communication and trust-building</li><li>Understand client branding, event, and campaign needs to deliver tailored merchandise solutions</li><li>Identify opportunities to improve relationships within existing accounts</li><li>Collaborate with sales leadership to support new business efforts, RFPs, and onboarding of new clients</li></ul>Order &amp; Project Management<ul><li>Manage the full lifecycle of orders and projects&mdash;from quoting and approvals to production, shipping, and post-delivery follow-up</li><li>Work closely with vendors to source products, confirm pricing and availability, and ensure timely, accurate delivery</li><li>Maintain accurate records in CRM and project management systems, tracking orders, timelines, inventory, and status updates</li><li>Monitor quality control, ensuring all branded products meet client and company standards</li><li>Resolve any client or vendor issues quickly and professionally, maintaining client satisfaction</li></ul>Qualifications:<ul><li>8+ years of experience in client services, project/account management, or business development&mdash;preferably in the promotional products, marketing, or branding industries</li></ul>Our work environment includes:<ul><li>A senior-level role with direct impact on client satisfaction and company growth</li><li>A collaborative, supportive team environment</li><li>Opportunities for advancement and skill development</li><li>Competitive compensation with performance-based incentives</li><li>Access to innovative tools, resources, and vendor partnerships</li><li>A friendly atmosphere where work/life balance is valued</li><li>Casual work attire</li><li>Proven track record managing client accounts and executing complex promotional product orders</li><li>Strong understanding of production timelines, sourcing, and logistics</li><li>Excellent organizational skills and meticulous attention to detail</li><li>Outstanding communication and interpersonal skills, with a service-first mindset</li><li>Ability to manage multiple priorities in a fast-paced, deadline-driven environment</li><li>Proficiency in CRM and project management tools</li><li>Self-starter with a collaborative, solution-oriented approach to challenges</li></ul>Physical Requirements: <ul><li>Prolonged periods sitting at a desk and working on a computer</li><li>Prolonged periods standing during fulfilment projects</li><li>Must be able to lift up to 40 pounds at times</li><li>Occasional conference/sales travel and special event attendance is required</li></ul>Job Type: Full-timePay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Senior Client Engagement & Project Manager

Join Patdome Promotions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Patdome Promotions

ABOUT_COMPANY

Senior Client Engagement & Project Manager