Senior Client Engagement & Project Manager

About us

Patdome Promotions is a growing family-owned promotional products and branding firm located in Knoxville, Tennessee. We specialize in creating memorable brand experiences through high-quality promotional products. We partner with clients to bring their ideas to life—from concept to delivery—making sure every detail is handled with care. Our team is passionate, service-driven, and dedicated to delivering standout results that build lasting brand impact.

Position Overview:

We are seeking a Senior Client Relations & Project Manager to join our team as a hybrid account leader and operations expert. This role is ideal for someone who can build trusted client relationships, uncover growth opportunities, and ensure reliable execution of orders and campaigns.

You’ll act as a concierge-level partner for clients—managing key accounts, providing strategic guidance, and overseeing the full order lifecycle, including quoting, production, and delivery. The ideal candidate is service-oriented, detail-minded, and experienced in managing both people and processes.

KEY RESPONSIBILITIES:
Client Relations & Account Management

• Serve as the primary point of contact for a portfolio of high-value clients, ensuring consistent, high-touch service
• Build and maintain strong, long-term client relationships through proactive communication and trust-building
• Understand client branding, event, and campaign needs to deliver tailored merchandise solutions
• Identify opportunities to improve relationships within existing accounts
• Collaborate with sales leadership to support new business efforts, RFPs, and onboarding of new clients

Order & Project Management

• Manage the full lifecycle of orders and projects—from quoting and approvals to production, shipping, and post-delivery follow-up
• Work closely with vendors to source products, confirm pricing and availability, and ensure timely, accurate delivery
• Maintain accurate records in CRM and project management systems, tracking orders, timelines, inventory, and status updates
• Monitor quality control, ensuring all branded products meet client and company standards
• Resolve any client or vendor issues quickly and professionally, maintaining client satisfaction

Qualifications:

• 8+ years of experience in client services, project/account management, or business development—preferably in the promotional products, marketing, or branding industries

Our work environment includes:

• A senior-level role with direct impact on client satisfaction and company growth
• A collaborative, supportive team environment
• Opportunities for advancement and skill development
• Competitive compensation with performance-based incentives
• Access to innovative tools, resources, and vendor partnerships
• A friendly atmosphere where work/life balance is valued
• Casual work attire
• Proven track record managing client accounts and executing complex promotional product orders
• Strong understanding of production timelines, sourcing, and logistics
• Excellent organizational skills and meticulous attention to detail
• Outstanding communication and interpersonal skills, with a service-first mindset
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficiency in CRM and project management tools
• Self-starter with a collaborative, solution-oriented approach to challenges

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods standing during fulfilment projects
• Must be able to lift up to 40 pounds at times
• Occasional conference/sales travel and special event attendance is required

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person