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PayTech Nexus Ltd

Servicing Lead- Corporate Travel & Expense Cards Job Openings Servicing Lead- Corporate Travel & Expense Cards About the job Servicing Lead- Corporate Travel & Expense Cards JOB TITLE: Servicing Lead Corporate Travel & Expense CardsTERM: 12 monthsREPORTS TO: Program Manager, Corporate Large ProgramRELEVANT EXPERIENCE: 8+ years of experience in corporate banking operations, card servicing, or implementation management, ideally within commercial cards or payment productsMANDATORY REQUIREMENTS : Experience in Corporate Cards servicing or operationsPURPOSE OF JOBOur client is seeking a Servicing Lead to design, implement, and oversee the servicing operating model for our newly launched Corporate Travel & Expense (T&E) Card proposition. This role is critical to ensuring a seamless and high-standard service experience for our multinational and large corporate clients. The Servicing Lead will work across functions, including operations, IT, compliance, product, and relationship management, to develop processes, service standards, and governance models that support a scalable and client-centric T&E card programTASKSCore Responsibilities and AccountabilitiesKey Responsibilities<ul><li>Design and implement an end-to-end servicing model for Corporate T&E Cards, covering onboarding, query management, transaction support, dispute handling, and reporting.</li><li>Define and document standard operating procedures (SOPs) for all key servicing activities, ensuring compliance with regulatory and internal requirements.</li><li>Collaborate with Relationship Managers and Sales Leads to ensure that servicing commitments align with client expectations.</li><li>Establish clear SLAs, KPIs, and escalation protocols for servicing corporate clients.</li><li>Coordinate with card processors, technology vendors, and internal stakeholders to ensure proper system configuration, data integration, and service readiness.</li><li>Lead the onboarding and training of internal servicing teams and act as the central point of contact for issue resolution.</li><li>Monitor service performance, identify root causes of recurring issues, and implement continuous improvement initiatives.</li><li>Support audits, risk reviews, and compliance assessments related to the T&E card operations.</li></ul>Qualifications & Experience<ul><li>Minimum of 8 years of experience in corporate banking operations, card servicing, or implementation management, ideally within commercial cards or payment products.</li><li>Proven experience designing and running corporate client servicing models with a strong operational and control mindset.</li><li>Deep understanding of commercial card servicing workflows, including onboarding, file integrations, statement delivery, and client queries.</li><li>Strong project management and process improvement skills.</li><li>Excellent stakeholder management and cross-functional coordination capabilities.</li><li>Familiarity with card platforms, ERP connectors, and expense management systems is a plus.</li></ul>

Servicing Lead- Corporate Travel & Expense Cards

About the job Cards Business Development Term: 12 monthsRelevant Experience:12+ years exp with 5+ years as a business development or cards acquisition expert in KSAMandatory Experience:English proficiency. Arabic is mandatoryPurpose of Job:With high aspirational targets on SNB cards business for 2025, business development will be responsible on all sales activates and product support to ensure we keep the number one market share position and improve our competitive offerings.Tasks:<ul><li>Core Responsibilities and Accountabilities</li><li>Review current sales processes through channels (Branches, Tele sales, Digital & Direct Sales).</li><li>Enhance and update sales training materials.</li><li>Support branch network, Tele sales agents & direct sales with quarterly training sessions on how to sell and main features and benefits.</li><li>Mystery shopping through branches</li><li>Support in developing sales campaigns for staff & customers through channels.</li><li>Doing sales market research.</li><li>Generating data and report to show sales progress.</li><li>Develop a high-level presentation on business development activities.</li><li>Support in aftersales activations by analyzing application rejection reasons.</li><li>Conduct complex analysis to find new market opportunities.</li><li>Engage with stakeholders to improve internal processes for cards acquisitions and aftersales activities.</li><li>Follow up closely with product development team on any new RAC changes or product enhancement system fixes impacting sales and aftersales</li><li>Review current RAC policies and suggest enchantment</li></ul>Knowledge and Experience:<ul><li>12+ years exp with 5+ years as a business development or cards acquisition</li><li>Regional experience</li></ul>Skills:<ul><li>Extensive business experience, especially in creating acquisitions/Sales action plans and strategies.</li><li>Effective verbal and written communication skills (English & Arabic).</li><li>Math and analytical skills.</li><li>Strategic thinking.</li><li>Understanding of market trends in KSA</li><li>Strong presentation and training skills (English & Arabic)</li><li>A proven track record of providing actionable solutions and targets</li></ul><img src="https://www.jobg8.com/Tracking.aspx?AIWcikCyAyxq3iIp%2bqc8xs3t7HtWFLTwk" width="0" height="0" />

Cards Business Development

Join PayTech Nexus Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PayTech Nexus Ltd

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Servicing Lead- Corporate Travel & Expense Cards

Cards Business Development