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PEOPLEplus Professional Services Pvt. Ltd.

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 Job Description : General Manager - Sales &amp; Operations (Tamil Nadu)
 
 
 
 
 
 
 
 Location:
 
 Chennai
 
 
 
 Reporting To:
 
 Regional Director, South Operations.
 
 
 
 Industry:
 
 Elevator &amp; Escalator business
 
 
 
 Function:
 
 Territory Leadership (P&amp;L Role)
 
 
 
 
 
 
 Role Review:
 
 
 
 The General Manager will lead and manage the overall business operations across the Tamil Nadu, including Supriya Business and ensuring alignment with the company&rsquo;s strategic objectives. &nbsp;This role carries Profit &amp; Loss (P&amp;L) responsibility and is accountable for driving share of segment, revenue growth, operational efficiency, and customer satisfaction across all business verticals &ndash; New Equipment (NE), Modernization (MOD), and Service.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Strategic Leadership &amp; P&amp;L Management
 
 
 <ul>
 <li>
 Own and manage the P&amp;L for Tamil Nadu territory ensuring sustainable growth and profitability. This position will also be responsible for Supriya business in the country.
 </li>
 <li>
 Develop and execute business strategies aligned with regional and India goals.
 </li>
 <li>
 Drive share of segment, revenue growth, operational efficiency, and customer satisfaction across all business segments.
 </li>
 <li>
 Lead annual planning, budgeting, and forecasting processes.
 </li>
 </ul>
 
 
 
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Oversee sales strategy and execution for NE, MOD, and Service.
 </li>
 <li>
 Build strong relationships with key clients, consultants, developers, and government bodies.
 </li>
 <li>
 Identify new business opportunities and strategic partnerships.
 </li>
 <li>
 Monitor sales performance, KPI&rsquo;s and lead sales team to achieve targets.
 </li>
 </ul>
 
 
 
 
 
 Operations &amp; Execution Excellence:
 
 
 <ul>
 <li>
 Ensure timely and quality execution of installation and service operations.
 </li>
 <li>
 Drive operational efficiency through process improvements and digital tools.
 </li>
 <li>
 Collaborate with cross-functional teams Factory, Supply Chain, HR, Finance, Legal for enhancing operational excellence.
 </li>
 <li>
 Ensure compliance with safety, regulatory, and ethical standards.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Retention:
 
 
 <ul>
 <li>
 Champion customer satisfaction and loyalty across the territory
 </li>
 <li>
 Resolve escalated customer issues and ensure service excellence.
 </li>
 <li>
 Promote safety and Ethics awareness through regular programs and site audits.
 </li>
 </ul>
 
 
 
 
 
 People Leadership &amp; Talent Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop a high performing team across Sales, Installation, and Service.
 </li>
 <li>
 Drive a high-performance culture with clear KPIs and accountability.
 </li>
 <li>
 Implement talent management, succession planning, and people development.
 </li>
 <li>
 Foster a culture of safety, ethics, and compliance.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 18+ years of experience in Sales &amp; Operations, preferably in elevator industry
 </li>
 <li>
 Proven track record of managing large teams and delivering P&amp;L results.
 </li>
 <li>
 Strong leadership, strategic thinking, and stakeholder management skills.
 </li>
 <li>
 Excellent communication, negotiation, and decision-making abilities.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Strategic Vision &amp; Execution
 </li>
 <li>
 Business &amp; Financial Acumen
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 People Leadership
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Change Management
 </li>
 <li>
 Compliance &amp; Safety Leadership
 </li>
 <li>
 Digital Fluency
 </li>
 <li>
 Negotiation &amp; Influence skills
 </li>
 <li>
 Crisis Management
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering or business; MBA preferred.
 </li>
 <li>
 Experience in managing multi-functional teams and large-scale projects, operations.
 </li>
 <li>
 Exposure to global standards, compliance frameworks, and digital transformation.
 </li>
 </ul>
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General Manager – Sales & Operations (Tamil Nadu)

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PEOPLEplus Professional Services Pvt. Ltd.

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General Manager – Sales & Operations (Tamil Nadu)