General Manager – Sales & Operations (Tamil Nadu)

Job Description : General Manager - Sales & Operations (Tamil Nadu)

Location: Chennai

Reporting To: Regional Director, South Operations.

Industry: Elevator & Escalator business

Function: Territory Leadership (P&L Role)

Role Review:

The General Manager will lead and manage the overall business operations across the Tamil Nadu, including Supriya Business and ensuring alignment with the company’s strategic objectives.  This role carries Profit & Loss (P&L) responsibility and is accountable for driving share of segment, revenue growth, operational efficiency, and customer satisfaction across all business verticals – New Equipment (NE), Modernization (MOD), and Service.

Key Responsibilities

Strategic Leadership & P&L Management

• Own and manage the P&L for Tamil Nadu territory ensuring sustainable growth and profitability. This position will also be responsible for Supriya business in the country.
• Develop and execute business strategies aligned with regional and India goals.
• Drive share of segment, revenue growth, operational efficiency, and customer satisfaction across all business segments.
• Lead annual planning, budgeting, and forecasting processes.

Sales & Business Development

• Oversee sales strategy and execution for NE, MOD, and Service.
• Build strong relationships with key clients, consultants, developers, and government bodies.
• Identify new business opportunities and strategic partnerships.
• Monitor sales performance, KPI’s and lead sales team to achieve targets.

Operations & Execution Excellence:

• Ensure timely and quality execution of installation and service operations.
• Drive operational efficiency through process improvements and digital tools.
• Collaborate with cross-functional teams Factory, Supply Chain, HR, Finance, Legal for enhancing operational excellence.
• Ensure compliance with safety, regulatory, and ethical standards.

Customer Experience & Retention:

• Champion customer satisfaction and loyalty across the territory
• Resolve escalated customer issues and ensure service excellence.
• Promote safety and Ethics awareness through regular programs and site audits.

People Leadership & Talent Development

• Lead, mentor, and develop a high performing team across Sales, Installation, and Service.
• Drive a high-performance culture with clear KPIs and accountability.
• Implement talent management, succession planning, and people development.
• Foster a culture of safety, ethics, and compliance.

Key Requirements:

• 18+ years of experience in Sales & Operations, preferably in elevator industry
• Proven track record of managing large teams and delivering P&L results.
• Strong leadership, strategic thinking, and stakeholder management skills.
• Excellent communication, negotiation, and decision-making abilities.

Key Competencies:

• Strategic Vision & Execution
• Business & Financial Acumen
• Customer Centricity
• People Leadership
• Operational Excellence
• Change Management
• Compliance & Safety Leadership
• Digital Fluency
• Negotiation & Influence skills
• Crisis Management

Preferred Qualifications:

• Bachelor’s degree in engineering or business; MBA preferred.
• Experience in managing multi-functional teams and large-scale projects, operations.
• Exposure to global standards, compliance frameworks, and digital transformation.