Qureos Mentor

People First HR Consultancy

Head of Retail &ndash; Supermarket BusinessThe Head of Retail is responsible for leading and optimizing the end-to-end retail operations of the supermarket business to drive sales growth, profitability, operational excellence, and superior customer experience across all stores.1.Key Responsibilities. Retail Strategy &amp; Performance<ul><li>Develop and execute the overall retail strategy aligned with the company&rsquo;s business goals.</li><li>Drive revenue growth, gross margin improvement, and cost efficiency across stores.</li><li>Set and monitor KPIs for sales, shrinkage, labor productivity, inventory turns, and customer satisfaction.</li><li>Lead annual budgeting, forecasting, and performance reviews for retail operations.</li></ul>2. Store Operations Management<ul><li>Oversee day-to-day operations of all supermarket locations.</li><li>Ensure consistent implementation of operating standards, SOPs, and compliance with policies.</li><li>Optimize store layouts, planograms, and merchandising standards to maximize sales.</li><li>Reduce operational inefficiencies, waste, and shrinkage.</li></ul>3. Sales, Merchandising &amp; Promotions<ul><li>Collaborate with buying and merchandising teams on product assortment, pricing, and promotions.</li><li>Ensure effective execution of promotional campaigns and seasonal programs at store level.</li><li>Monitor local market trends and competitor activity to adjust retail tactics accordingly.</li></ul>4. Customer Experience<ul><li>Drive a customer-centric culture across all retail teams.</li><li>Ensure high standards of service, cleanliness, availability, and in-store experience.</li><li>Handle escalated customer issues and ensure continuous improvement based on feedback.</li></ul>5. People Leadership &amp; Capability Building<ul><li>Lead, coach, and develop regional managers, store managers, and retail support teams.</li><li>Build a strong performance-driven culture with clear accountability.</li><li>Oversee workforce planning, recruitment, training, and succession planning.</li><li>Ensure compliance with labor laws and HR policies.</li></ul>6. Supply Chain &amp; Inventory Coordination<ul><li>Work closely with supply chain, warehouse, and procurement teams to ensure optimal stock availability.</li><li>Improve inventory accuracy, stock rotation, and replenishment processes.</li><li>Minimize stock-outs, overstocking, and wastage, particularly for fresh categories.</li></ul>7. Expansion &amp; Growth Initiatives<ul><li>Support new store openings, refurbishments, and format optimization.</li><li>Lead retail readiness for expansion into new locations or formats.</li><li>Evaluate store performance and recommend closures or turnarounds where necessary.</li></ul>8. Compliance &amp; Risk Management<ul><li>Ensure compliance with food safety, health &amp; safety, and regulatory requirements.</li><li>Implement loss prevention and risk mitigation strategies across stores.</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership and people management skills</li><li>Deep understanding of supermarket / grocery retail operations</li><li>Commercial acumen and data-driven decision-making</li><li>Excellent execution and operational discipline</li><li>Customer-focused mindset</li><li>Strong communication and stakeholder management skills</li><li>Ability to manage large, geographically dispersed teams</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field (MBA preferred).</li><li>10&ndash;15+ years of experience in retail operations, with at least 5 years in a senior leadership role.</li><li>Proven experience managing multi-store supermarket or large-format retail operations.</li></ul>Job Type: Full-time

Head of Retail - Supemarket

<ul><li>Produce video, photo, and basic written content aligned with approved content plans and brand guidelines.</li><li>Plan and execute filming and photography during events, launches, and activations.</li><li>Edit videos and visuals into platform-specific formats with captions and subtitles.</li><li>Schedule and publish content according to the approved content calendar.</li><li>Monitor comments and messages, respond as per guidelines, and escalate when needed.</li><li>Work closely with Content, Design, Digital, and Operations teams to support campaigns.</li><li>Brief and align videographers, photographers, and production partners.</li><li>Maintain a structured media library with proper naming and storage.</li><li>Coordinate media and logistical support for internal and external events across NCC Holding and its entities, including launches, forums, activations, and corporate events. Align with internal teams and external suppliers to ensure smooth execution and proper media coverage.</li></ul>Job Type: Full-time

Media Lead

<ul><li>Create and own all written and narrative content for websites, blogs, newsletters, campaigns, corporate communications, and scripts, ensuring clarity, consistency, and alignment with NCC Holding&rsquo;s brand voice.</li><li>Develop content themes, narratives, outlines, and messaging frameworks aligned with business and marketing objectives.</li><li>Translate objectives into clear content briefs.</li><li>Define, maintain, and govern brand tone of voice and messaging consistency across all platforms and entities.</li><li>Review and approve content narratives before execution.</li><li>Write scripts for videos, events, campaigns, and internal or external communications, ensuring strong storytelling aligned with brand positioning.</li><li>Adapt and align content for digital platforms, offline materials, presentations, and corporate documents while maintaining a unified narrative.</li><li>Provide approved content themes, scripts, captions, and messaging direction to the Media Lead for execution, while reviewing outputs for content accuracy.</li><li>Analyze content effectiveness in collaboration with Digital teams to refine messaging and storytelling, without managing posting or performance optimization.</li></ul>Job Type: Full-time

Content Lead

Join People First HR Consultancy and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

People First HR Consultancy

ABOUT_COMPANY

Head of Retail - Supemarket

Media Lead

Content Lead