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People Junction

CSR ( 1 -2 Years experience)US Timings Job description:Role Overview<ul><li>Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.</li><li>Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems.</li><li>Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations.</li><li>Accurately document customer interactions and maintain up-to-date customer information in the CRM system.</li><li>Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives.</li><li>Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores.</li><li>Continuously develop product knowledge and stay up-to-date with industry trends and best practices.</li><li>Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards.</li><li>Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.</li><li>Comfortable working onsite in US time zone</li></ul>Competitive Salary: A competitive compensation package based on experience and skills. Growth Opportunities: Opportunities for professional growth and development. Work Environment: A collaborative and inclusive work environment.Job Type: Full-timePay: Rs60,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>The position is Onsite and timings are US Timings . Would you be willing for it?</li><li>Please share your resume at hiring form link: https://tinyurl.com/CSRTTHire</li></ul>Experience:<ul><li>CSR: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Representative (CSR)

About the Role We are looking for a dynamic and results-driven Outbound Sales Executive / Sales Development Representative (SDR) - Cold Calling to join our US- focused sales team. The ideal candidate will have proven experience in US market sales, exceptional communication skills, and a strong ability to generate and manage leads. You will be responsible for prospecting, setting meetings, and driving pipeline growth for our US clients while working during US business hours from Lahore.Key Responsibilities<ul><li>Prospect and generate new leads for the US market through outbound calls, emails, and social selling</li><li>Manage and arrange meetings with potential US clients via CRM and scheduling tools</li><li>Maintain and update CRM (e.g., HubSpot, Salesforce) with accurate lead and activity data</li><li>Conduct high-quality discovery calls to qualify leads and understand client needs</li><li>Collaborate closely with the sales and marketing teams to optimize lead generation strategies</li><li>Achieve and exceed monthly/quarterly targets for meetings set and opportunities created</li><li>Provide market feedback and insights to improve sales processes and messaging</li><li>Mentor and guide junior team members (future leadership potential)</li></ul>Required Skills &amp; Qualifications<ul><li>Experience in sales, lead generation, or SDR roles, specifically targeting the USA market</li><li>Proven track record of managing and arranging client meetings and achieving sales targets</li><li>Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.)</li><li>Excellent English communication skills (both written and verbal, with neutral accent preferred)</li><li>Strong leadership qualities, work ethic, and a future-oriented mindset</li><li>Ability to work independently and as part of a team in a night shift environment</li><li>Goal-driven, proactive, and adaptable to fast-changing sales environments</li></ul>Preferred Qualifications<ul><li>Experience in B2B sales, SaaS, IT services, or construction/engineering services</li><li>Knowledge of US sales cycles, business culture, and time zones</li><li>Familiarity with sales automation and engagement tools (Outreach, Salesloft, LinkedIn Sales Navigator)</li></ul>Job Type: Full-timePay: Up to Rs50,000.00 per monthExperience:<ul><li>Cold Calling: 1 year (Required)</li><li>Sales and Lead Generation: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Outbound Sales Executive

Join People Junction and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

People Junction

About Company

Customer Support Representative (CSR)

Outbound Sales Executive