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Pepper Money Limited

Customer Service Specialist - Support Services Australia Job Description Who We AreAt Pepper Money, we're dedicated to helping people succeed - whether it's buying a family home, a dream car, developing professionally, or growing their business. We've become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we've achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.The RoleAs a Support Services Specialist, you'll be the go-to expert for managing operational transactions, resolving payment issues, and handling consumer credit reporting with precision and care. Your work will directly support our commitment to transparency, compliance, and customer satisfaction.<ul><li>Operations Finance & Transactional Processing: Manage manual payments, refunds, BPAY, RTGS, suspense allocations, and discharge/payout processes with 98%+ accuracy.</li><li>Information Requests: Respond to customer and third-party enquiries (solicitors, courts, government bodies) within legal frameworks, ensuring privacy and compliance.</li><li>Comprehensive Credit Reporting: Maintain accurate credit data, resolve bureau rejections, and support responsible lending through CCR compliance.</li><li>Risk & Compliance: Help keep Pepper Money safe by minimising fraud and operational losses, and contributing to audit and QA processes.</li></ul>About youWe're looking for someone who's detail-driven, customer-focused, and thrives in a fast-paced environment. Here are some of the skills you'll bring:<ul><li>A sharp eye for detail and a love for getting things right the first time</li><li>Confidence working with financial data, payments, and reconciliations</li><li>A natural ability to juggle multiple tasks while staying cool under pressure</li><li>Strong communication skills - you know how to explain complex things simply</li><li>Comfort navigating legal documents and working with external stakeholders</li><li>A proactive mindset when it comes to compliance, privacy, and risk</li><li>Experience in customer operations, credit reporting, or financial services is a bonus - but not a dealbreaker</li></ul>At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary. Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real: We keep it honest and respect everyone, building genuine connections.At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:<ul><li>Development: a full suite of development opportunities and a great team to learn from</li><li>Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives</li><li>Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options</li><li>Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!</li><li>Referral Bonus: Earn $2000 for referring great people.</li></ul>If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.For more information on Pepper visit .Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.

Customer Service Specialist - Support Services

Join Pepper Money Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pepper Money Limited

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Customer Service Specialist - Support Services