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Pet Resort Hospitality Group

Join Our Pack!We are on the lookout for a warm, energetic Guest Services Associate (GSA) to join our team. If you love wagging tails, happy customers, and creating unforgettable experiences for pets and their parents, this could be the paw-fect role for you.About the RoleAs a Guest Services Associate, you&rsquo;re the first friendly face (and voice) that pet parents encounter. You&rsquo;ll greet guests, manage check-ins and check-outs, book reservations, handle payments, and keep pet parents up to date throughout their pets&rsquo; stay. Behind the scenes, you&rsquo;ll make sure every furry friend&rsquo;s special needs, feeding instructions, and play preferences are recorded and communicated accurately&mdash;because every detail matters when caring for our guests.This role blends customer service, organization, and a love for animals into one rewarding position. No two days are ever the same&mdash;just like no two dogs&rsquo; personalities!We are looking to fill our PM shift (12p-closing)What You&rsquo;ll Do<ul><li>Welcome pets and parents with enthusiasm and professionalism</li><li>Handle check-ins, check-outs, and daily updates with accuracy and care</li><li>Book reservations and process payments</li><li>Maintain detailed records for each pet&rsquo;s stay&mdash;feeding, playtime, medications, and more</li><li>Communicate clearly with pet parents and teammates to ensure smooth operations</li><li>Recommend and sell fun add-on services to enhance every pet&rsquo;s resort experience</li><li>Keep the front desk area clean, organized, and inviting</li><li>Stay positive and collected, even when the lobby is full of excited pups</li></ul>What Success Looks Like<ul><li>A happy, well-informed pet parent who can&rsquo;t wait to return</li><li>Smooth, efficient front desk operations (and lots of tail wags)</li><li>Accurate records that keep our four-legged guests safe and comfortable</li><li>A supportive, upbeat team environment</li></ul>What You Bring<ul><li>A genuine love for pets and people</li><li>Excellent communication and multitasking skills</li><li>A positive attitude, even on the busiest days</li><li>Strong attention to detail and accuracy</li><li>Comfort with computers and point-of-sale systems</li><li>Flexibility to work weekends and holidays (our guests don&rsquo;t take those off!)</li></ul>Perks &amp; Benefits<ul><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off</li><li>Employee discounts (hello, free dog cuddles!)</li><li>A fun, team-oriented work environment where your passion for pets shines</li></ul>Ready to Bring the Joy?If you&rsquo;re ready to make tails wag and smiles shine, apply today and join a company that celebrates pets, people, and purpose every single day.Pay: $16.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have reliable transportation?</li></ul>Work Location: In person

Guest Services Associate

Join Pet Resort Hospitality Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pet Resort Hospitality Group

About Company

Guest Services Associate