Guest Services Associate

Join Our Pack!

We are on the lookout for a warm, energetic Guest Services Associate (GSA) to join our team. If you love wagging tails, happy customers, and creating unforgettable experiences for pets and their parents, this could be the paw-fect role for you.

About the Role

As a Guest Services Associate, you’re the first friendly face (and voice) that pet parents encounter. You’ll greet guests, manage check-ins and check-outs, book reservations, handle payments, and keep pet parents up to date throughout their pets’ stay. Behind the scenes, you’ll make sure every furry friend’s special needs, feeding instructions, and play preferences are recorded and communicated accurately—because every detail matters when caring for our guests.

This role blends customer service, organization, and a love for animals into one rewarding position. No two days are ever the same—just like no two dogs’ personalities!

We are looking to fill our PM shift (12p-closing)

What You’ll Do

• Welcome pets and parents with enthusiasm and professionalism
• Handle check-ins, check-outs, and daily updates with accuracy and care
• Book reservations and process payments
• Maintain detailed records for each pet’s stay—feeding, playtime, medications, and more
• Communicate clearly with pet parents and teammates to ensure smooth operations
• Recommend and sell fun add-on services to enhance every pet’s resort experience
• Keep the front desk area clean, organized, and inviting
• Stay positive and collected, even when the lobby is full of excited pups

What Success Looks Like

• A happy, well-informed pet parent who can’t wait to return
• Smooth, efficient front desk operations (and lots of tail wags)
• Accurate records that keep our four-legged guests safe and comfortable
• A supportive, upbeat team environment

What You Bring

• A genuine love for pets and people
• Excellent communication and multitasking skills
• A positive attitude, even on the busiest days
• Strong attention to detail and accuracy
• Comfort with computers and point-of-sale systems
• Flexibility to work weekends and holidays (our guests don’t take those off!)

Perks & Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts (hello, free dog cuddles!)
• A fun, team-oriented work environment where your passion for pets shines

Ready to Bring the Joy?

If you’re ready to make tails wag and smiles shine, apply today and join a company that celebrates pets, people, and purpose every single day.

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have reliable transportation?

Work Location: In person