Qureos Mentor

PetroApp | بتروآب

<div>
 PetroApp is looking for a detail-oriented and customer-focused
 
 Helpdesk Specialist
 
 to join our IT support team. In this role, you will serve as the first point of contact for employees seeking technical assistance and support related to computer systems, software, hardware, and network issues.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to incoming helpdesk requests via phone, email, and ticketing system in a timely and professional manner
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 Troubleshoot and resolve technical issues for end-users, ensuring minimal disruption to business operations
 </li>
 <li>
 Document all support requests and resolutions in the ticketing system accurately
 </li>
 <li>
 Provide guidance to users on software applications, network connectivity, and hardware functionality
 </li>
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 Assist in the setup and configuration of new hardware and software installations
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 Monitor the performance of helpdesk systems and identify areas for improvement
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 Coordinate PC setup and deployment for new employees using standard hardware, images, and software
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 Develop and maintain user documentation and knowledge base articles to support self-service efforts
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, Computer Science, or related field is a must
 </li>
 <li>
 1-2 years of experience in a helpdesk or IT support role
 </li>
 <li>
 Strong knowledge of Windows operating systems and common software applications
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 Basic understanding of networking concepts and hardware
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 <li>
 Excellent communication skills, both verbal and written
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 Proficient in documenting technical issues and resolutions
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 <li>
 Ability to work independently and manage multiple priorities in a fast-paced environment
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 <li>
 Customer service-oriented with a focus on providing exceptional assistance to users
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
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 Training &amp; Development
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 Performance Bonus
 </li>
 </ul>
</div>

Helpdesk Specialist

<div>
 
 About PetroApp
 
 
 
 PetroApp is a rapidly growing technology company revolutionizing the fleet management and digital payment landscape. We are on a mission to digitize mobility across the MENA region and beyond. As we scale our operations and enter new markets, we are looking for a visionary
 
 Strategy &amp; Expansion Lead
 
 to bridge the gap between our high-level corporate vision and on-the-ground execution.
 
 
 
 The Role
 
 
 
 We are seeking a tech-savvy strategist with a strong background in project management to drive PetroApp's growth initiatives. In this role, you will be the architect of our expansion roadmap, responsible for identifying new market opportunities, aligning cross-functional teams (Product, Engineering, Sales, Ops), and ensuring our daily execution matches our long-term strategic goals.
 
 
 If you speak the languages of both
 
 Business Strategy
 
 and
 
 Technology
 
 , and you thrive in a fast-paced environment, we want to meet you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Planning &amp; Alignment: Lead the annual and quarterly strategic planning cycles. Translate PetroApp's corporate vision into actionable goals (OKRs) and ensure strict strategic alignment across all business units
 </li>
 <li>
 Market Expansion: Spearhead the end-to-end process of entering new geographic markets or launching new business verticals. Conduct feasibility studies, competitive analysis, and go-to-market strategies
 </li>
 <li>
 Project Management (PMO): Drive critical strategic initiatives from inception to delivery. Utilize project management methodologies to manage timelines, resources, risks, and stakeholder expectations for high-stakes projects
 </li>
 <li>
 Cross-Functional Synergy: Act as the connective tissue between the Technical/Product teams and the Commercial/Operational teams to ensure product roadmaps support business expansion targets
 </li>
 <li>
 Data-Driven Decision Making: Monitor key performance indicators (KPIs) and market trends to recommend pivots or accelerations in strategy
 </li>
 <li>
 Operational Excellence: Identify bottlenecks in our scaling process and implement structural improvements to enhance organizational agility
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Experience: Minimum of 5+ years of proven experience in Strategy, Management Consulting, or Strategic Project Management roles
 </li>
 <li>
 Industry Background: A strong background in the Technology, SaaS, or FinTech sectors is a must. You must understand the software development lifecycle (SDLC) and how tech products scale
 </li>
 <li>
 Project Management: Demonstrated experience managing complex, cross-functional projects. PMP, Prince2, or Agile certifications are a strong plus
 </li>
 <li>
 Strategic Alignment: Proven track record of implementing frameworks like OKRs or Balanced Scorecards to align diverse teams toward a unified goal
 </li>
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 Analytical Mindset: Exceptional problem-solving skills with the ability to synthesize complex data into clear strategic recommendations
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 Communication: Superior presentation and communication skills, capable of influencing C-level executives and technical teams alike
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Performance Bonus
 </li>
 <li>
 Career Growth and Development Track
 </li>
 </ul>
</div>

Group Strategy and Expansion Lead

<div>
 Responsible for developing and implementing performance marketing strategies that increase the in online and offline traffic, improving conversion rates, conducting in-depth keyword research and competitive analysis, optimizing search engine marketing campaigns by leveraging SEO tools.
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Create, update, and execute comprehensive marketing strategies aimed at driving user acquisition and retention.
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 Oversee planning, execution, and optimization of marketing campaigns across digital channels (social media, SEO, email, etc.).
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 Analyze campaign performance metrics to identify trends and support data-driven decision-making.
 </li>
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 Conduct experiments to test different tactics, messages, and designs for improved conversion rates.
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 Collaborate closely with sales, product development, and internal teams to align on growth initiatives.
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 Lead and mentor the marketing team to achieve performance goals.
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 Manage the marketing budget to ensure efficient resource allocation and maximum ROI.
 </li>
 <li>
 Manage public relations and offline marketing activities, including exhibitions and events.
 </li>
 <li>
 Ensure compliance with HSE procedures and internal regulations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Strong knowledge in performance marketing, SEO, and digital channels.
 </li>
 <li>
 Proficient in photography &amp; montage, editorial writing, graphic design, media content creation, and content documentation/archiving.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Strong analytical and numerical ability.
 </li>
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 High adaptability and ability to innovate.
 </li>
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 Leadership, strategic thinking, business acumen, and customer focus.
 </li>
 <li>
 Proficient in Microsoft Office, Slack, and ERP systems.
 </li>
 <li>
 Proficient in English
 </li>
 </ul>
</div>

Marketing Manager

Join PetroApp | بتروآب and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PetroApp | بتروآب

ABOUT_COMPANY

Helpdesk Specialist

Group Strategy and Expansion Lead

Marketing Manager