Qureos Mentor

Pinga SOlutions Pvt. Ltd

The Marketing Executive (KIT) will be responsible for building strong, long-term relationships with existing customers to ensure satisfaction, engagement, and continuous business growth. The role focuses on maintaining regular communication with clients, understanding their needs, increasing wallet share, identifying cross-selling and upselling opportunities, and ensuring customers derive 10x value from the company&rsquo;s products and services.This is a proactive, relationship-driven role aimed at converting customer satisfaction into advocacy and repeat business.Key Responsibilities<ul><li>Customer Engagement &amp; Retention</li><li>Maintain regular &ldquo;Keep In Touch (KIT)&rdquo; communication with all existing customers through calls, meetings, and digital channels.</li><li>Ensure customers are happy and satisfied with the product and service quality.</li><li>Track customer feedback, suggestions, and complaints, and coordinate with relevant teams for resolution.</li><li>Business Growth from Existing Clients</li><li>Mine existing accounts for new opportunities and additional modules/services.</li><li>Identify ways to increase the customer&rsquo;s wallet share and overall value contribution.</li><li>Take sales references and referrals from satisfied clients.</li><li>Customer Insights &amp; Relationship Management</li><li>Understand customers&rsquo; future plans, wish lists, and evolving requirements.</li><li>Gather intelligence on competitors, industry needs, and customer expectations.</li><li>Maintain an updated CRM with all client touchpoints, feedback, and communication logs.</li><li>Product Awareness &amp; Education</li><li>Keep clients informed about new features, updates, and enhancements in the product.</li><li>Arrange demos, webinars, and awareness sessions for feature adoption.</li><li>Reporting &amp; Review</li><li>Prepare and share monthly or quarterly reports with customers highlighting:</li><li>Current usage and performance status</li><li>Updates and new features added</li><li>Recommendations for improvement or expansion</li><li>Roadmap and upcoming plans</li><li>Provide management with regular internal reports on customer engagement, upsell potential, and satisfaction scores.</li></ul>Preferred Candidate Profile<ul><li>Education: Graduate / MBA in Marketing, Business Administration, or related field.</li><li>Experience: 3&ndash;6 years in customer relationship management, account management, or B2B marketing (preferably in SaaS / ERP / IT product companies).</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong understanding of customer experience management and value delivery.</li><li>Self-driven, empathetic, and passionate about customer success.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Marketing Manager - KIT

Join Pinga SOlutions Pvt. Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pinga SOlutions Pvt. Ltd

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Marketing Manager - KIT