Urwah Admin

Platinumlist.ae

Your Role: The Ticketing &amp; Permit System Coordinator role is vital within the Platinumlist organization in the United Arab Emirates. The primary task is to establish the permit department from scratch, which involves coordinating resources and developing systems and procedures to ensure department functionality and efficiency. The role also requires assembling and submitting applications for government permits and e-ticketing. This task is crucial as it ensures compliance with legal requirements and alignment with relevant regulations. Additionally, the coordinator is expected to support the Ticketing Managers team and Event organizer. This support includes maintaining and updating events to ensure current and accurate information, which is essential for successful event delivery. The coordinator's responsibilities extend beyond event delivery. Post-event duties include evaluating event success, collecting feedback, and implementing enhancements for future events. In conclusion, the Ticketing &amp; Permit System Coordinator role is diverse, demanding a variety of skills and commitment to Platinumlist's success. Key Responsibilities: <ul> <li>Achieve goals set by the Operations Manager.</li> <li>Assist the team and Event Organizers &amp; Platinumlist in creating and applying for event permits and codes.</li> <li>Discuss client requirements for permit and code applications.</li> <li>Be responsible for coordinating all aspects of the permit application for assigned events.</li> <li>Upload permit and code documents online and keep the team and client updated on progress regularly. (Full system training will be provided).</li> <li>Create seating plans with numbers, category splits, and capacities.</li> <li>Provide the organizers and team with a timeline for the application submission.</li> <li>Offer assistance to organizers and teams outside of regular working hours.</li> <li>Respond promptly to the organizers and team members.</li> <li>Provide SLAs to team members and organizers.</li> <li>Demonstrate good management skills and maintain virtual availability for the team and organizer, potentially including weekends.</li> <li>Maintain constant contact with government entities to avoid any penalties.</li> <li>Handle all event permit setup requirements requested by the team and the organizer.</li> <li>Enhance the organizer onboarding experience by setting clear instructions.</li> <li>Regularly check event status or updates for government changes to keep the organizer and team informed.</li> <li>Address and resolve requests and complaints from different organizers and team members.</li> <li>Create a plan/tracker to provide weekly progress updates to the Operations Manager.</li> <li>Collaborate with teammates, including sales and support, to expand permit deliverables.</li> <li>Research, prospect, and establish leads for relationships through industry networking.</li> <li>Oversee all inquiries, including telephone, online, and direct sales, efficiently.</li> <li>Support the organization's efforts to create a great organizer experience in line with the CEO's vision for Platinumlist.</li> <li>Ensure compliance with all relevant regulations and legal requirements in the permit application process.</li> <li>Maintain strong communication with various government agencies to facilitate permit acquisition.</li> <li>Contribute to team meetings and training sessions to share knowledge and best practices.</li> <li>Solve problems quickly as they arise.</li> </ul> <ul> <li>1+ years of experience in ticketing, e-commerce, travel or related industries.</li> <li>Ability to work in a high stress environment.</li> <li>Ability to learn software functionality quickly.</li> <li>Problem-Solving: Resolves customer or software-related issues promptly and efficiently.</li> <li>Time Management: Ability to manage multiple customer inquiries and requests within set deadlines.</li> </ul>

Ticketing & E-permit System Coordinator

About the Role:
<ul>
<li>Identify and develop new business opportunities within the events vertical;</li>
<li>Generate leads and manage the sales pipeline for event technology solutions, including ticketing, registration, and access control software;</li>
<li>Build and maintain strong relationships with event organizers, corporate clients, and other stakeholders;</li>
<li>Understand client needs and propose tailored solutions to meet their requirements;</li>
<li>Collaborate with internal teams to ensure successful delivery and onboarding of solutions;</li>
<li>Negotiate contracts, pricing, and agreements to maximize revenue and profitability;</li>
<li>Monitor market trends, competitor offerings, and emerging opportunities to refine sales strategies;</li>
<li>Achieve and exceed sales targets and KPIs.</li>
</ul>
What We Require:
<ul>
<li>Bachelor university degree;</li>
<li>Minimum of 3-5 years of experience in business development or sales, preferably selling software technology solutions for events, such as ticketing, registration, or access control;</li>
<li>Experience in the event industry in UAE;</li>
<li>Excellent communications skills;</li>
<li>Flexibility regarding working hours;</li>
<li>Social person to maintain key client relationships within events sector;</li>
<li>Ability to understand technical aspects of event technology and translate them into business solutions for clients;</li>
<li>Strong organizational, analytical, and problem-solving abilities;</li>
<li>Self-motivated, proactive, and comfortable working in a fast-paced, dynamic environment;</li>
<li>Ability to contribute to budgets and track performance;</li>
<li>Driving license;</li>
<li>Fluency in English/Arabic.</li>
</ul>
What We Offer
<ul>
<li>Competitive salary and benefits package;</li>
<li>Opportunity to work in a fast-paced and innovative IT environment;</li>
<li>Professional growth and development opportunities;</li>
<li>Collaborative and inclusive company culture.</li>
</ul>

Business Development Manager

Key Responsibilities:<ul><li>Support the team and the Event Organizers that use the Platinumlist ticketing solution.</li><li>Will be assigned multiple events and you will be responsible for coordinating all aspects of the ticketing system setup from start to finish.</li><li>Discussing clients needs with the team, uploading the event online, and helping the team and the client use the ticketing system. (Full training for the system will be provided).</li><li>Good management skills and always being within reach of the team and client virtually which might include sometimes the weekends.</li><li>Handle all the requirements related to event setup that is requested by the team and the clients.</li><li>Create a great customer experience for people buying the tickets by setting up a clean and good-looking event page.</li><li>Create and periodically check the events built to ensure that they have no errors or mistakes and keep them updated with the latest information.</li><li>Solve problems on the go in a small amount of time.</li><li>Deal with different customers and clients requests and complaints and solve them easily.</li><li>Create a Ticket Sales Plan and provide weekly updates on progress against the plan to Operation Manager.</li><li>Coordinate with teammates, including marketing and support, to expand attendance at all events.</li><li>Research, prospect and establish leads for relationships through industry networking.</li><li>Ensure effective and efficient coverage of all inquiries, including telephone, online and direct sales.</li><li>Support the organization s efforts to create a fan experience that aligns with the CEO's vision for Platinumlist.</li></ul>

Junior Ticketing Manager

About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, and Bahrain from our Dubai-based headquarters. About the role: as an experienced Senior Product Manager, you ll play a pivotal role in shaping the future of our products. You will be at the forefront of driving the development and enhancement of products in collaboration with the Product team and Development Team. Main job responsibilities: <ul> <li>Define the product strategy and roadmap in close collaboration with the senior management team and other key stakeholders, ensuring alignment with the organization's objectives.</li> <li>Drive the development of innovative products and services, establishing new unique selling propositions in key markets and ensuring differentiation from competitors.</li> <li>Maintain comprehensive visibility of product operations and growth, facilitating timely data-informed decisions across the organization. </li> <li>Develop and manage the end-to-end process for collecting business requirements, incorporating inputs from Executives, and ensuring comprehensive understanding and alignment.</li> <li>Work collaboratively with the product development team to validate and deliver successful products through design, build, test, release, and maintenance while ensuring revenue, efficiency, and customer satisfaction goals are met.</li> <li>Maintain a deep understanding of our data and analytics to incorporate into product planning.</li> <li>Communicate the state of projects across. </li> <li>Conduct and analyze various A/B testing use cases and optimizations to improve conversions.</li> </ul>

Senior Product Manager

Your Role: As an experienced Project Manager, you ll play a pivotal role in shaping the future of our B2B products and technical integrations. Key Responsibilities: <ul> <li>Collaboratively work on B2B product enhancement, defining business goals, project scope, necessary developments, cost, resources, and timeline;</li> <li>Prepare and deliver impactful, well-organized presentations;</li> <li>Manage project documentation and track progress, conducting regular reviews with internal and client stakeholders;</li> <li>Serve as a bridge between departmental end-users, IT stakeholders, and technical specialists;</li> <li>Identify and capitalize on opportunities to enhance business relations with clients;</li> <li>Mentor and coach team members, resolving critical issues and escalating them when necessary;</li> <li>Participate in QA and pre-UAT to ensure exceptional quality;</li> <li>Support core team with integrations and additional functionalities.</li> </ul>

IT Project Manager B2B

Key Responsibilities:<ul><li>Draft, review, and negotiate contracts and agreements with clients, vendors, and other third parties.</li><li>Ensure compliance with local laws and regulations across GCC countries.</li><li>Provide legal advisory support on business operations, employment matters, and regulatory compliance.</li><li>Manage legal risks and develop strategies to mitigate potential contractual liabilities.</li><li>Collaborate with internal stakeholders to ensure business activities align with corporate governance policies.</li><li>Handle dispute resolution and liaise with external legal counsel when required.</li><li>Oversee employment law compliance, including drafting policies and managing labor law-related issues.</li><li>Keep up to date with legal developments in the GCC and provide proactive legal guidance.</li><li>Develop and maintain relationships with regulatory authorities and government entities.</li></ul>

Legal Manager

Join Platinumlist.ae and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.