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Prestige Medical Imaging

Company Overview:We are a leading US-based medical device distribution company with annual sales of over $150M. Committed to excellence in healthcare delivery, we pride ourselves on providing innovative medical solutions and exceptional service to our customers. We are currently seeking a dynamic and experienced Dispatcher/Customer Service r to join our team.Qualifications <ul><li>High School diploma or equivalent; associate degree or equivalent certification a plus.</li><li>2+ experience as a dispatcher or similar role required.</li><li>Exceptional organizational and multitasking skills to manage a high volume of service requests effectively.</li><li>Strong communication and interpersonal skills, including the ability to interact with both clients and field service engineers.</li><li>Strong problem-solving abilities and the capacity to handle high-pressure situations calmly and efficiently.</li><li>A commitment to delivering outstanding customer service and maintaining a high level of professionalism.</li></ul>Duties and responsibilities<ul><li>Receive and record incoming service requests from clients, including emergencies and routine service calls related to medical imaging equipment.</li><li>Prioritize and dispatch field service engineers based on the nature of the service request, location, and expertise to ensure efficient and timely service delivery.</li><li>Maintain clear and constant communication with both clients and field teams to provide updates, directions, and support as needed.</li><li>Monitor and track job progress, ensuring that service requests are completed to the client's satisfaction.</li><li>Address client inquiries, provide status updates, and resolve service-related issues professionally and effectively.</li><li>Manage schedules and resources, optimizing the allocation of field service engineers to meet service demands.</li><li>Keep meticulous records of dispatching activities and job status.</li><li>Collaborate with management and field service engineers to enhance processes, procedures, and workflows to improve overall service efficiency and customer satisfaction.</li><li>Other work-related duties as needed.</li></ul>Qualifications <ul><li>High School diploma or equivalent; associate degree or equivalent certification a plus.</li><li>2+ experience as a dispatcher or similar role required.</li><li>Exceptional organizational and multitasking skills to manage a high volume of service requests effectively.</li><li>Strong communication and interpersonal skills, including the ability to interact with both clients and field service engineers.</li><li>Strong problem-solving abilities and the capacity to handle high-pressure situations calmly and efficiently.</li><li>A commitment to delivering outstanding customer service and maintaining a high level of professionalism.</li></ul>Job Type: Full-timePay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of Dispatch Experience do you have?</li></ul>Work Location: Remote

Dispatcher/Customer Service (2+ Yrs Experience Required)

Join Prestige Medical Imaging and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Prestige Medical Imaging

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Dispatcher/Customer Service (2+ Yrs Experience Required)