Dispatcher/Customer Service (2+ Yrs Experience Required)

Company Overview:

We are a leading US-based medical device distribution company with annual sales of over $150M. Committed to excellence in healthcare delivery, we pride ourselves on providing innovative medical solutions and exceptional service to our customers. We are currently seeking a dynamic and experienced Dispatcher/Customer Service r to join our team.

Qualifications

• High School diploma or equivalent; associate degree or equivalent certification a plus.
• 2+ experience as a dispatcher or similar role required.
• Exceptional organizational and multitasking skills to manage a high volume of service requests effectively.
• Strong communication and interpersonal skills, including the ability to interact with both clients and field service engineers.
• Strong problem-solving abilities and the capacity to handle high-pressure situations calmly and efficiently.
• A commitment to delivering outstanding customer service and maintaining a high level of professionalism.

Duties and responsibilities

• Receive and record incoming service requests from clients, including emergencies and routine service calls related to medical imaging equipment.
• Prioritize and dispatch field service engineers based on the nature of the service request, location, and expertise to ensure efficient and timely service delivery.
• Maintain clear and constant communication with both clients and field teams to provide updates, directions, and support as needed.
• Monitor and track job progress, ensuring that service requests are completed to the client's satisfaction.
• Address client inquiries, provide status updates, and resolve service-related issues professionally and effectively.
• Manage schedules and resources, optimizing the allocation of field service engineers to meet service demands.
• Keep meticulous records of dispatching activities and job status.
• Collaborate with management and field service engineers to enhance processes, procedures, and workflows to improve overall service efficiency and customer satisfaction.
• Other work-related duties as needed.

Qualifications

• High School diploma or equivalent; associate degree or equivalent certification a plus.
• 2+ experience as a dispatcher or similar role required.
• Exceptional organizational and multitasking skills to manage a high volume of service requests effectively.
• Strong communication and interpersonal skills, including the ability to interact with both clients and field service engineers.
• Strong problem-solving abilities and the capacity to handle high-pressure situations calmly and efficiently.
• A commitment to delivering outstanding customer service and maintaining a high level of professionalism.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of Dispatch Experience do you have?

Work Location: Remote