Urwah Admin

Prima Systems

Job SummaryWe are seeking a proactive and detail-oriented NOC Engineer to support endpoint patching, cloud services, and day-to-day IT operations. The role involves monitoring systems, providing first-line support for Azure and Microsoft 365 services, managing incidents, and escalating issues to higher-level teams as required.Key Responsibilities<ul><li>Deploy security patches and software updates across endpoints using Remote Monitoring and Management (RMM) tools.</li><li>Monitor patching dashboards and reports to identify, troubleshoot, and remediate patch installation failures.</li><li>Perform routine firmware updates and hardware/software maintenance activities.</li><li>Provide first-line support for Azure cloud resources, including basic monitoring, access checks, and issue identification.</li><li>Support Microsoft 365 services, including user access management, license assignment, and basic troubleshooting.</li><li>Assist with Azure AD (Entra ID) user management tasks such as user creation, password resets, and MFA support.</li><li>Create, update, and maintain incident and service request tickets in the ticketing system.</li><li>Escalate OS, server, cloud, and patch-related issues to L2/L3 teams with accurate documentation and troubleshooting details.</li><li>Maintain shift handover notes and follow operational runbooks and standard operating procedures.</li><li>Collaborate with internal teams to ensure service continuity and timely issue resolution.</li></ul>Required Skills &amp; Qualifications<ul><li>Graduation is mandatory (bachelor&rsquo;s degree in IT, Computer Science, or a related field preferred).</li><li>Basic knowledge of Windows OS, Windows Server, macOS, and iOS.</li><li>Understanding of patch management processes and security policies.</li><li>Fundamental knowledge of Microsoft Azure Cloud and Azure AD (Entra ID).</li><li>Basic experience with Microsoft 365 (Office 365) administration.</li><li>Familiarity with monitoring tools and ITSM/ticketing systems.</li><li>Minimum 2-3 years of experience in NOC, IT Support, or a similar role.</li><li>Willingness to work in rotational shifts.</li><li>Good communication, documentation, and customer service skills.</li></ul>Job Type: Full-timeWork Location: In person

NOC Engineer

Position: VOB &amp; Eligibility Specialist Department: Revenue Cycle Management Location: (On-site) Shift: US Shift (Night Shift)Role SummaryThe VOB &amp; Eligibility Specialist is responsible for verifying insurance benefits, checking patient eligibility, and ensuring all required information is accurate before services are rendered or claims are submitted. This role plays a critical part in reducing denials, improving cash flow, and ensuring seamless operations within the Revenue Cycle Management process.Key Responsibilities<ul><li>Verify patient insurance coverage using payer portals, IVR, and direct communication with insurance carriers.</li><li>Confirm eligibility status, policy details, copays, deductibles, co-insurance, out-of-pocket limits, and benefit maximums.</li><li>Check coverage limitations, plan benefits, and authorization requirements for specific services.</li><li>Validate patient demographics and update billing systems/EMR with accurate insurance details.</li><li>Identify and resolve issues related to inactive policies, plan changes, or benefit discrepancies.</li><li>Document all findings clearly and ensure timely completion as per client-specific TAT.</li><li>Coordinate with billing, coding, front-office, and prior authorization teams to resolve eligibility or benefit concerns.</li><li>Maintain and apply up-to-date knowledge of insurance guidelines, payer rules, and benefit structures for Medicare, Medicaid, and commercial plans.</li><li>Contribute to reducing claim denials related to eligibility and benefit errors.</li></ul>Required Skills &amp; QualificationsBachelor&rsquo;s degree is mandatory.<ul><li>Minimum 1&ndash;2 years of experience in US Medical Billing (VOB and Eligibility preferred).</li><li>Strong understanding of commercial and government payers (PPO, HMO, Medicare, Medicaid, Workers Comp).</li><li>Excellent communication skills&mdash;both verbal and written.</li><li>High attention to detail, accuracy, and analytical ability.</li><li>Experience working with EMR/EHR platforms, clearinghouses, and payer portals.</li><li>Ability to meet productivity and quality metrics consistently.</li><li>Willingness to work US night shifts.</li></ul>Job Type: Full-timeWork Location: In person

VOB & Eligibility Specialist – US Medical Billing

POSITION SUMMARY: The RCC Authorization Coordinator's primary responsibility is to perform stationary, telephonic communication for authorization of rehab services for managed care and insurance customers, with the goal to capture reimbursable managed care and commercial insurance revenue associated with outpatient services, in a timely and accurate manner to maximize timely billing. This position involves a variety of assignments requiring confidentiality and familiarity with the operating details of the overall company.RESPONSIBILITIES/ACCOUNTABILITIES: Authorization: 1. Provide professional support to Rehab Services Operations personnel by obtaining all authorizations on all outpatient managed care and commercial insurance customers in accordance with HIPAA regulations in handling patient confidential information.2. Understand each managed care and commercial insurance plan&rsquo;s authorization/referral process and medical necessity requirements. Update quarterly or as necessary.3. Maintain an ongoing tracking log of all referrals&rsquo; open authorizations/re&#8208;authorizations by facility by plan.4. Navigate insurance plan portals to understand benefit data and patient specific information (primary care physician, etc.) and generate referrals and authorizations if necessary.5. Communicate regularly and consistently concerning any patient or plan updates, via e&#8208;mail and telephone, to rehabilitation and/or facility representatives.6. Maintain and verifies accuracy of records of correspondence, reports, and related matters.7. Assist in compiling and distributing activity reports to supervisor.a. Utilize proprietary software systems, e.g. ROX, etc., in order to accomplish all day&#8208;to&#8208;day tasks, and create the related electronic documentation in order to ensure access toinformation for all concerned.8. Educate new rehabilitation and facility staff as necessary concerning the authorization process and the role of the RCC Authorization Coordinator.9. Work with Managed Care Billing and Rehab Service personnel on billing/collection issues as required to accomplish payment for outpatient services authorized and rendered.Administrative Support: a. Answer and screen phone calls and/or emails.b. Type reports, memos, letters, etc. which often involves matters of a confidential andtechnical nature.c. Prepare and maintain files of correspondence reports and related matters.d. Assist in compiling and distributing all standardized departmental reports.3. Performs other related duties as required.SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. High school diploma or related experience is required for this position.2. Familiarity with insurance terminology is preferred.JOB SKILLS: 1. Strong organizational skills and excellent verbal and written skills.2. Ability to successfully multi&#8208;task under pressure and in stressful situations while maintaining professionalism at all times intact and poise.3. Demonstrates good judgment and initiative in selecting the most effective work methods and tools and be able to prioritize your work.4. Must have the ability to exercise administrative judgment within general guidelines.5. Must possess the ability to positively interact with employees at all levels of the organization and the general public.6. Demonstrates intermediate skills with Microsoft Office, especially with Outlook, Excel and Power Point. Comfortable learning and using proprietary business software applications.7. Must have the ability to accomplish rapid computer data entry.8. Superior internal and external customer service skills.PERFORMS RELATED DUTIES: 1. The RCC Authorization Coordinator interacts with Corporate, Area and center&#8208;based staff on a variety of professional levels.2. S/he carries out other tasks as requested in situations where additional support may be requiredJob Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthExperience:<ul><li>authorization: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Prior Authorization Specialist

We are seeking a detail-oriented and experienced Credentialing and Enrollment Associate to join our medical billing team. The ideal candidate will have a strong background in healthcare credentialing and enrollment processes, particularly within the US healthcare system. This role will involve ensuring that healthcare providers are properly credentialed with insurance networks and government programs, facilitating enrollment, and maintaining accurate records.Responsibilities:<ul><li>Manage the credentialing and enrollment process for healthcare providers with insurance networks, Medicare, Medicaid, and other relevant programs.</li><li>Prepare and submit credentialing applications, re-credentialing, and revalidation documents accurately and timely.</li><li>Ensure compliance with all credentialing requirements, regulations, and standards set by accrediting bodies and government agencies.</li><li>Communicate with insurance companies, providers, and internal stakeholders to resolve credentialing issues and inquiries.</li><li>Maintain up-to-date knowledge of current healthcare regulations, policies, and procedures related to credentialing and enrollment.</li><li>Coordinate with internal departments to gather necessary documents and information for credentialing applications.</li><li>Monitor the status of applications, track expirations, and follow up on pending items to ensure timely completion.</li><li>Maintain accurate and organized credentialing and enrollment records, both electronic and paper-based.</li><li>Assist in audits and reviews related to credentialing and enrollment processes.</li></ul>Requirements:<ul><li>Minimum of 06 months of experience in healthcare credentialing and enrollment, preferably in a medical billing setting.</li><li>In-depth knowledge of credentialing processes for insurance networks, Medicare, Medicaid, and other payers.</li><li>Familiarity with CAQH, NPI, UPIN, and other relevant healthcare databases and identifiers.</li><li>Strong understanding of healthcare regulations, compliance standards, and HIPAA guidelines.</li><li>Excellent English communication skills, both verbal and written, with the ability to interact professionally with providers and insurance representatives.</li><li>Exceptional attention to detail, accuracy, and organizational skills.</li><li>Proficiency in using MS Office applications and credentialing software.</li><li>Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you available for night shift</li></ul>Experience:<ul><li>Credentialing in Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Credentialing Associate

Prima Systems is looking for HR Manager Job Title: HR Manager Location: Lahore (100% Onsite) Timings: 6:00 PM &ndash; 3:00 AM (Night Shift)Overview: We are seeking a seasoned and self-driven HR Manager to oversee the complete HR function across multiple locations. The ideal candidate must be detail-oriented, able to manage multiple projects simultaneously, and experienced in working with US-based companies. Strong communication skills and the ability to manage end-to-end HR operations are essential for this role.Key Responsibilities: Oversee the entire HR operations, including recruitment, onboarding, compliance, employee relations, performance management, training &amp; development, and payroll coordination. Manage HR activities across multiple office locations. Communicate effectively with US-based clients, ensuring alignment on HR requirements and expectations. Lead and execute multiple HR projects while maintaining timelines and quality standards. &bull; Ensure all HR policies and procedures comply with company standards and legal requirements. Serve as a strategic partner to management, providing insights and recommendations on HR matters. Address employee concerns and foster a healthy workplace culture. Maintain accurate HR documentation and ensure data confidentiality. Drive HR initiatives that support organizational growth and employee engagement. Proven experience as an HR Manager, preferably with US-based companies.Share resumes at careers@primasystems.net By mentioning &quot;HR Manager&quot; in subject line.Job Type: Full-timeWork Location: In person

Human Resources Manager

Location: On-Site Department: Data &amp; Analytics Reporting to: Manager, Data AnalyticsAbout the RoleWe are seeking a highly skilled BI Developer (Front-End) to design, build, and enhance business intelligence dashboards and analytics solutions. This role focuses exclusively on visualization, data modeling within BI tools, user experience, and requirements gathering, while our Data Engineering team manages all backend pipelines, data warehouses, and ETL processes.The ideal candidate understands how to turn clean, prepared datasets into intuitive, actionable insights for business stakeholders.Key ResponsibilitiesDashboarding &amp; Visualization<ul><li>Develop high-quality, interactive dashboards and reports in Power BI / Tableau / Looker.</li><li>Transform clean, curated datasets into user-friendly visualizations and self-service analytics.</li><li>Optimize reports for performance, usability, and clarity, including DAX/MDX calculations (if Power BI).</li><li>Implement visualization best practices for KPIs, trends, drill-downs, slicers, and navigation flows.</li></ul>Front-End Data Modeling &amp; Logic<ul><li>Create semantic models, relationships, hierarchies, KPIs, and calculated fields within the BI tool.</li><li>Apply strong understanding of star-schema reporting, calendar tables, metrics, and data modeling inside the BI layer.</li><li>Collaborate with the Data Engineer to communicate any data structure needs.</li></ul>Business Requirements &amp; UX Design<ul><li>Work directly with business users to gather requirements and translate them into analytical solutions.</li><li>Build mockups / wireframes for dashboards before development.</li><li>Ensure dashboards are intuitive, visually appealing, and aligned with business workflows.</li></ul>Quality Assurance &amp; Documentation<ul><li>Perform thorough QA on dashboards to ensure data accuracy and consistency.</li><li>Document data definitions, dashboard logic, and user guides.</li><li>Support user training, onboarding, and adoption of BI reports.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Analytics, Information Systems, Finance or related field.</li><li>2&ndash;5 years of experience as a BI Developer, Data Analyst, or similar role.</li><li>Proficiency in Power BI.</li><li>Strong understanding of visualization best practices and analytical storytelling.</li><li>Experience with data modeling concepts (facts, dimensions, star schema).</li><li>Strong DAX / calculated fields experience.</li><li>Ability to work with business teams to define KPIs and reporting requirements.</li><li>Excellent communication and presentation skills.</li></ul>Job Type: Full-timeWork Location: In person

BI Developer (Front-End / Visualization)

We&rsquo;re Hiring: Junior Data Engineer (SQL/ETL) Experience Required: 1&ndash;2 Years Location: Johar Town, Lahore (100% Onsite) Timings: 12 PM &ndash; 9 PMKey Responsibilities Design &amp; optimize database schemas, tables, and indexing strategies Develop and maintain ETL workflows (preferably SSIS) Write and optimize T-SQL queries &amp; stored procedures Ensure data accuracy, consistency, and security Troubleshoot database issues, data discrepancies, and migrations Maintain documentation for SQL code, ETL processes, and database structuresRequired Skills &amp; Experience 1&ndash;2 years of experience working with SQL Server (T-SQL) Understanding of database design, normalization &amp; indexing Experience with ETL tools like SSIS or similar Knowledge of reporting tools (SSRS, Power BI, Tableau) is a plus Familiarity with data warehousing concepts (preferred) Strong analytical and problem-solving skillsInterested candidates may share their resume at careers@primasystems.net OR WhatsApp their resume: 0325-7666161Job Type: Full-timePay: Rs110,000.00 - Rs160,000.00 per monthWork Location: In person

Junior Data Engineer (SQL/ETL)

Join Prima Systems and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.