Qureos Mentor

Pro Care Innovations

<div>Location: On-site &ndash; Fort Smith, AR 
Department: Information Technology 
Reports To: Chief Information Officer 
Overview 
We&rsquo;re seeking a highly skilled and self-driven IT Support Specialist to join our internal IT team supporting all business units under Scott Enterprises / Pro Care Innovations, including healthcare and small business operations. This role is hands-on, fast-paced, and focused on keeping users productive, systems secure, and operations smooth. 
You&rsquo;ll handle both Tier 1 and Tier 2 responsibilities &mdash; from end-user support and workstation deployment to managing network, cloud, and security environments (Microsoft 365, Azure AD, Meraki / SonicWall). The right person will be able to troubleshoot confidently, think critically, and take full ownership of issues until resolution.
Key Responsibilities<ul><li>
Provide day-to-day desktop, network, and application support for approximately 75 employees across multiple companies.</li><li>
Manage new computer setup, user onboarding/offboarding, and endpoint security compliance.</li><li>
Troubleshoot Microsoft 365 issues (email, SharePoint, OneDrive, and user permissions).</li><li>
Occasional client on site visits for hands on troubleshooting / repair.</li><li>
Maintain and monitor firewall (Meraki / SonicWall), switches, and Wi-Fi configurations.</li><li>
Respond to and resolve helpdesk tickets via RMM system with strong communication and follow-through.</li><li>
Work with vendors to ensure continued protection and monitoring.</li><li>
Support cloud infrastructure including Azure AD, Windows 365, and remote access configurations.</li><li>
Cloud phone systems</li><li>
Collaborate with the Chief Information Officer on projects involving automation, new deployments, and infrastructure upgrades.</li></ul>
Required Qualifications<ul><li>
2-3+ years of experience in IT support, preferably in a mixed environment (servers, cloud, networking, and endpoints).</li><li>
Strong working knowledge of Windows 10/11, Microsoft 365, and Azure AD.</li><li>
Familiarity with SonicWall or similar firewalls, VLANs, and network fundamentals (DNS, DHCP, IP addressing).</li><li>
Experience with remote monitoring tools.</li><li>
Strong understanding of cybersecurity fundamentals, including EDR, MDR, and multi-factor authentication.</li><li>
Excellent problem-solving skills and ability to work independently.</li><li>
Strong written and verbal communication skills / able to assist both technical and non-technical users.</li></ul>
Preferred Qualifications<ul><li>
CompTIA A+ / Network+ or equivalent experience.</li><li>
Experience supporting hybrid cloud environments (Azure, Windows 365).</li><li>
Familiarity with SQL or database-driven applications.</li><li>
Exposure to healthcare IT environments or HIPAA compliance.</li></ul>
Compensation &amp; Benefits<ul><li>
Salary: $55,000 &ndash; $60,000 DOE</li><li>
Paid time off, holidays, and benefits package included.</li><li>
Opportunities for professional development and project leadership as the company expands.</li><li>
Monday&ndash;Friday, 7 AM &ndash; 4 PM schedule with potential of after hours assistance in rare instances.</li></ul>
Ideal Candidate Traits<ul><li>
Self-motivated problem solver with initiative.</li><li>
Comfortable working directly with end-users and leadership.</li><li>
Balances urgency with patience and professionalism.</li><li>
Thinks proactively &mdash; prevents issues before they happen.</li><li>
Sees IT as a partner to the business, not just a support function.</li></ul>
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IT Support Specialist

Join Pro Care Innovations and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pro Care Innovations

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IT Support Specialist