IT Support Specialist

Location: On-site – Fort Smith, AR
Department: Information Technology
Reports To: Chief Information Officer
Overview
We’re seeking a highly skilled and self-driven IT Support Specialist to join our internal IT team supporting all business units under Scott Enterprises / Pro Care Innovations, including healthcare and small business operations. This role is hands-on, fast-paced, and focused on keeping users productive, systems secure, and operations smooth.
You’ll handle both Tier 1 and Tier 2 responsibilities — from end-user support and workstation deployment to managing network, cloud, and security environments (Microsoft 365, Azure AD, Meraki / SonicWall). The right person will be able to troubleshoot confidently, think critically, and take full ownership of issues until resolution.

Key Responsibilities

• Provide day-to-day desktop, network, and application support for approximately 75 employees across multiple companies.
• Manage new computer setup, user onboarding/offboarding, and endpoint security compliance.
• Troubleshoot Microsoft 365 issues (email, SharePoint, OneDrive, and user permissions).
• Occasional client on site visits for hands on troubleshooting / repair.
• Maintain and monitor firewall (Meraki / SonicWall), switches, and Wi-Fi configurations.
• Respond to and resolve helpdesk tickets via RMM system with strong communication and follow-through.
• Work with vendors to ensure continued protection and monitoring.
• Support cloud infrastructure including Azure AD, Windows 365, and remote access configurations.
• Cloud phone systems
• Collaborate with the Chief Information Officer on projects involving automation, new deployments, and infrastructure upgrades.

Required Qualifications

• 2-3+ years of experience in IT support, preferably in a mixed environment (servers, cloud, networking, and endpoints).
• Strong working knowledge of Windows 10/11, Microsoft 365, and Azure AD.
• Familiarity with SonicWall or similar firewalls, VLANs, and network fundamentals (DNS, DHCP, IP addressing).
• Experience with remote monitoring tools.
• Strong understanding of cybersecurity fundamentals, including EDR, MDR, and multi-factor authentication.
• Excellent problem-solving skills and ability to work independently.
• Strong written and verbal communication skills / able to assist both technical and non-technical users.

Preferred Qualifications

• CompTIA A+ / Network+ or equivalent experience.
• Experience supporting hybrid cloud environments (Azure, Windows 365).
• Familiarity with SQL or database-driven applications.
• Exposure to healthcare IT environments or HIPAA compliance.

Compensation & Benefits

• Salary: $55,000 – $60,000 DOE
• Paid time off, holidays, and benefits package included.
• Opportunities for professional development and project leadership as the company expands.
• Monday–Friday, 7 AM – 4 PM schedule with potential of after hours assistance in rare instances.

Ideal Candidate Traits

• Self-motivated problem solver with initiative.
• Comfortable working directly with end-users and leadership.
• Balances urgency with patience and professionalism.
• Thinks proactively — prevents issues before they happen.
• Sees IT as a partner to the business, not just a support function.

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