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Promenade Dentistry

Job SummarySmilebody is seeking a reliable and customer-focused Call Center Representative to handle inbound and outbound communications with patients and clients. This role is essential in delivering excellent service, managing appointments, and supporting daily operations.Key Responsibilities<ul><li>Answer incoming calls, messages, and inquiries in a professional and timely manner</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Provide accurate information about Smilebody services, pricing, and promotions</li><li>Handle patient concerns, complaints, and follow-ups with care and efficiency</li><li>Maintain and update patient records in the system</li><li>Perform outbound calls for appointment reminders, follow-ups, and sales opportunities</li><li>Coordinate with internal teams to ensure smooth patient experience</li><li>Meet daily/weekly call and booking targets</li></ul>Qualifications<ul><li>3&ndash;5 years of experience in a call center, customer service, or similar role</li><li>Excellent verbal and written communication skills</li><li>Strong organizational and multitasking abilities</li><li>Comfortable using CRM systems, Google Sheets, and basic office tools</li><li>Patient-focused with a positive and professional attitude</li><li>Ability to handle high call volumes and work under pressure</li></ul>Preferred Qualifications<ul><li>Experience in healthcare, dental, or wellness industry</li><li>Sales or upselling experience</li><li>Familiarity with appointment scheduling systems</li></ul>Work Schedule<ul><li>Full-time (40 hours per week)</li><li>8:00 AM &ndash; 5:00 PM</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary</li><li>Training and development opportunities</li><li>Dental, Medical, and Wellness Treatment Discounts</li></ul>Job Type: Full-timePay: $20.00 - $25.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Experience:<ul><li>Customer service: 3 years (Required)</li></ul>Work Location: In person

Call Center Representative (Full-Time)

Join Promenade Dentistry and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Promenade Dentistry

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Call Center Representative (Full-Time)