Call Center Representative (Full-Time)

Job Summary

Smilebody is seeking a reliable and customer-focused Call Center Representative to handle inbound and outbound communications with patients and clients. This role is essential in delivering excellent service, managing appointments, and supporting daily operations.

Key Responsibilities

• Answer incoming calls, messages, and inquiries in a professional and timely manner
• Schedule, confirm, and reschedule patient appointments
• Provide accurate information about Smilebody services, pricing, and promotions
• Handle patient concerns, complaints, and follow-ups with care and efficiency
• Maintain and update patient records in the system
• Perform outbound calls for appointment reminders, follow-ups, and sales opportunities
• Coordinate with internal teams to ensure smooth patient experience
• Meet daily/weekly call and booking targets

Qualifications

• 3–5 years of experience in a call center, customer service, or similar role
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable using CRM systems, Google Sheets, and basic office tools
• Patient-focused with a positive and professional attitude
• Ability to handle high call volumes and work under pressure

Preferred Qualifications

• Experience in healthcare, dental, or wellness industry
• Sales or upselling experience
• Familiarity with appointment scheduling systems

Work Schedule

• Full-time (40 hours per week)
• 8:00 AM – 5:00 PM

Compensation & Benefits

• Competitive salary
• Training and development opportunities
• Dental, Medical, and Wellness Treatment Discounts

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Experience:

• Customer service: 3 years (Required)

Work Location: In person