Qureos Mentor

Prosper

<div><div><p><b>Your role in our mission</b></p>
<p>
Prosper is looking for a flexible and detail-oriented individual with experience managing both inbound and outbound contact center systems across multiple lines of business (sales, service, investor, credit risk, collections, etc.). Within the Communications Channels team, this administrator will be responsible for acquiring, configuring, and routing/skilling toll-free numbers (TFNs), managing dialer systems, and optimizing all voice channel operations. The ideal candidate will have hands-on experience developing call/work routing strategies and outbound calling campaigns while maintaining key performance indicators (KPIs) and ensuring compliance across each team/organization. This position will have heavy reliance on cross-functional relationships to forecast workflows/volumes and ensure appropriate interval staffing/scheduling to maintain aggressive KPIs in the pursuit of a peerless Customer Experience.</p>
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<h3 class="jobSectionHeader"><b>How you'll make an impact</b></h3><div>
<ul><li>Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox)</li>
<li>Manage dialer/IVR software upgrades and integrations with other systems</li>
<li>Conduct regular maintenance/updates to ensure systems are running smoothly</li>
<li>Vet and test the connection of CXone/LiveVox with various platforms used to service the contact center (e.g., call recording software)</li>
<li>Support real-time monitoring and routing practices along with communication channels in the operations centers to ensure dynamic management of service levels</li>
<li>Create call scripts that use smart routing and data from internal data sources to ensure minimal dials by customers to arrive at the correct Prosper department</li>
<li>Manage and maintain all outbound calling systems and settings</li>
<li>Optimize dialing lists, campaign schedules, and call routing based on business requirements</li>
<li>Implement and manage call recording, monitoring, and reporting functionalities</li>
<li>Collaborate with Legal &amp; Compliance teams to ensure contact strategies comply with all applicable laws, regulations, and company policies including audit support</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills that will help you thrive</b></h3><div>
<ul><li>Bachelor's degree preferred</li>
<li>1 year+ experience as a Dialer Administrator or in a similar contact center role</li>
<li>Knowledge of standard call center applications and systems, including IVR, ACD, and dialer technologies</li>
<li>Experience with NICE&rsquo;s CXone or LiveVox platform strongly preferred</li>
<li>Experience with LiveVox/NICE and non/voice technology integrations preferred (Zendesk or various Chat/Chatbot functions)</li>
<li>Work collaboratively with internal and external organizations and business partners</li>
<li>Multi-tasker with strong attention to detail</li>
<li>Strong analytical, reasoning, and reporting skills</li>
<li>Ability to work a flexible schedule to meet business and workgroup needs</li>
<li>Demonstrated success working in a fast-paced, dynamic work environment</li>
</ul></div><h3 class="jobSectionHeader"><b>Resources to help you prosper</b></h3><div>
<ul><li><b>A hybrid connection:</b><b> </b>We believe in the &quot;best of both worlds&quot; - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work.</li>
<li><b>Invested in your future:</b><b> </b>A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security.</li>
<li><b>Holistic well-being:</b><b> </b>We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage.</li>
<li><b>Professional &amp; personal growth:</b><b> </b>Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace.</li>
</ul></div><div><b><i>About Our Operations Team</i></b></div>
<div></div>
<div>Rooted in our values, Prosper&rsquo;s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?</div>
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<div><div><b><i>About Us</i></b></div>
<div>
<p>Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.</p>
<p>
Prosper&rsquo;s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper&reg; Card&sup1; provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.</p>
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<div>We&rsquo;re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that&rsquo;s democratizing finance for all!
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<div></div><div><b><i>Our Values</i></b></div>
<ul><li><i>Diversity expands opportunities</i></li>
<li><i>Collaboration creates better solutions</i></li>
<li><i>Curiosity fuels our innovation</i></li>
<li><i>Integrity defines all our relationships</i></li>
<li><i>Excellence leads to longevity</i></li>
<li><i>Simplicity guides our user experience</i></li>
<li><i>Accountability at all levels drives results</i></li>
</ul>
<div></div><div><i>www.prosper.com</i></div>
<div><i>Our Story &amp; Team</i><i> //</i><i> Our Blog</i></div>
<div></div>
<div><i>Applicants have rights under Federal Employment Laws.</i></div>
<div><i>Family &amp; Medical Leave Act (FMLA)</i></div>
<div><i>Equal Employment Opportunity (EEO)</i></div>
<div><i>Employee Polygraph Protection Act (EPPA)</i></div>
<div></div>
<div><i>California applicants: please </i><i>click here</i><i> to view our California Consumer Privacy Act (&ldquo;CCPA&rdquo;) Notice for Applicants, which describes your rights under the CCPA.</i></div>
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<div><i>At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.</i></div>
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<div><i>Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.</i></div><p></p><div><br>
<ul><li><i>All personal loans are made by WebBank.</i></li></ul>
<p><i>
&sup1;The Prosper&reg; Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard&reg; International.</i></p>
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</div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Operations System Administrator

<div><p><b>Position Summary</b></p>
<p>
The Accounting Associate supports the company&rsquo;s financial operations by maintaining accurate records, processing transactions, and assisting with reporting. This role plays a key part in ensuring timely and organized handling of accounts payable, accounts receivable, and general accounting functions.</p>
<p><b>
Compensation</b></p>
<ul>
<li><b>Starting Salary:</b> $45,000 annually</li>
<li>Eligible for performance-based reviews and future growth opportunities</li>
</ul>
<p><b>Key Responsibilities</b></p>
<ul>
<li>Process and manage <b>accounts payable and accounts receivable</b></li>
<li>Enter invoices, expenses, and journal entries into accounting systems</li>
<li>Assist with <b>bank and account reconciliations</b></li>
<li>Maintain accurate financial records and documentation</li>
<li>Support <b>monthly and year-end closing processes</b></li>
<li>Track outstanding invoices and assist with collections follow-ups</li>
<li>Help organize and monitor vendor and subcontractor payments</li>
<li>Assist with payroll support and expense tracking as needed</li>
<li>Ensure all transactions comply with company policies and procedures</li>
<li>Collaborate with internal teams to resolve billing or coding discrepancies</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Associate&rsquo;s or Bachelor&rsquo;s degree in Accounting, Finance, or related field preferred</li>
<li>1&ndash;3 years of accounting or bookkeeping experience</li>
<li>Experience with accounting software such as QuickBooks Online</li>
<li>Strong proficiency in Microsoft Excel</li>
<li>High attention to detail and accuracy</li>
<li>Strong organizational and time management skills</li>
<li>Ability to handle sensitive financial information with discretion</li>
</ul>
<p><b>Preferred Skills</b></p>
<ul>
<li>Experience with reconciliations and general ledger support</li>
<li>Understanding of financial reporting basics</li>
<li>Ability to manage multiple priorities and meet deadlines</li>
<li>Strong communication and problem-solving skills</li>
</ul>
<p><b>Work Environment</b></p>
<ul>
<li>Office-based role with standard business hours</li>
<li>Occasional extended hours during month-end close</li></ul></div>

Accounting Associate

Join Prosper and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Prosper

About Company

Operations System Administrator

Accounting Associate